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Extended Stay America - St. Louis - Westport - Craig Road

57 reviews
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Traveller (38)
Room & Suite (21)
Pool & Beach (2)
Overview
  • Excellent5%
  • Very good7%
  • Average8%
  • Poor26%
  • Terrible54%
30 Oct 2017
“Not comparable to other ESA, plus Walk-up rate cheaper than advance, online rate--Really?”
28 Jun 2017
“Not as expected”
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
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Offers from Extended Stay America - St. Louis - Westport - Craig Road
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (57)Write a Review
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1 - 5 of 57 reviews
Reviewed 23 November 2017

If you want safe, quiet, professional and friendly kind of stay, this is the place!!! I have never experienced this level of friendliness and professionalism I a staff. There is someone always available.More

Review collected in partnership with Extended Stay
Thank karenwC456UD
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 24 November 2017

Thank you for choosing Extended Stay America and sharing a fabulous review. When it comes to customer service, we are fortunate to have a team that understands the true meaning of hospitality and simply wants every guest to have the best stay possible. Feedback like...More

Hotel's Favourite
Reviewed 7 February 2017

Have been staying a really long time. Recently remodeled and Cindy the Manager is Awesome! Always ready to help you in any way she can. Breakfast bar is good but would love to see fruit for diabetics available instead of muffins, granola bars, or oatmeal....More

Thank Barbieo1
Response from Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 14 February 2017

I want to thank you for taking the time to post a review of your stay. I'm pleased to read you enjoyed our latest remodel as well as the excellent customer service you received from our staff. Thank you again for sharing your experience with...More

Reviewed 30 October 2017

First the good; the staff (Alicia) and the housekeeper were great. Room 120 was not ready to be occupied, so Alicia and the housekeeper switched us to the room being worked on then. Now the bad: 1. I was able to convince my friends that...More

Thank TravGod103
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 31 October 2017

Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. On a positive note, it is good to...More

Reviewed 26 August 2017

Our stay went well. The room was clean and very reasonably priced. The staff was polite and helpful. We were in town for one day and would stay here again. Also, having a refrigerator, microwave and stove was a bonus.More

Thank beariley7
Response from 00esa, General Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 27 August 2017

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you found us to be a great value and that our helpful associates and your well-appointed room made your stay even more memorable. We appreciate you...More

Reviewed 2 August 2017

Toilet was clogged upon arrival in first room. Second room: tub didn't drain, there was a piece if plastic price tag in the tub, a cap of a toothpaste tube on the bathroom floor and soap residue on the bathroom sink.More

Review collected in partnership with Extended Stay
Thank ttn550
Response from 00esa, General Manager at Extended Stay America - St. Louis - Westport - Craig RoadResponded 3 August 2017

Please accept our sincere apologies for the cleanliness and maintenance issues you encountered during your visit. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. We have shared your concerns with the respective teams and are...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Things to do
Pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$58 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$58 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (38)
Room & Suite (21)
Pool & Beach (2)
Dining (1)
Hotel & Grounds (27)
Bathroom (4)
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Room Tips
"I am handicap and this hotel commentated my needs."
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"There are much nicer hotels in the area."
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"If you need extended lodging, this particular hotel has a STEEP discount if you book 60+ days (almost 50% off..."
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"never stay here unless you want flees."
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