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Extended Stay America - St. Louis - Earth City

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Room & Suite (26)
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Overview
  • Excellent12%
  • Very good12%
  • Average19%
  • Poor18%
  • Terrible39%
4 weeks ago
“chanelle is the only highllight”
6 Mar 2018
“Not by choice stay”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (72)
There are newer reviews for Extended Stay America - St. Louis - Earth City
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11 - 15 of 72 reviews
Reviewed 17 July 2017

This hotel needs a complete renovation. Dead bugs & broken features are horrible. The sheets made my skin break out and there weren't many great qualities of this hotel. I will say the work staff was very friendly.More

Review collected in partnership with Extended Stay
Thank Rebecca C
Response from 00esa, General Manager at Extended Stay America - St. Louis - Earth CityResponded 18 July 2017

Rebecca, we sincerely apologize for the disappointing stay you had with us. We have taken notes of your observations regarding the need to update and renovate, and we will share the same with our Brand leaders. In the meantime, we will ensure that our housekeeping...More

Reviewed 14 July 2017

Pros: It's in a good location, close to the highway, service was great, rooms were clean, comfortable stay. Con: reeked of cigarettes on the elevator and on the floor that I was stayed on (non smoking).More

Review collected in partnership with Extended Stay
Thank taylerj577
Response from 00esa, General Manager at Extended Stay America - St. Louis - Earth CityResponded 16 July 2017

Thank you for taking the time to review your stay. It’s great to know you were impressed with our outstanding service and that our location was perfect for your needs. Your feedback in regard to odor will be shared with our housekeeping team. Thank you...More

Reviewed 13 July 2017

Not a good experience. Overall very noisy and not very clean. Had a huge bug crawl out in the bathroom when I turned on the light the next morning. Towels were very cheap and scratchy. I feel like I wasted my points but I guess...More

Review collected in partnership with Extended Stay
Thank 471marquiat
Response from 00esa, General Manager at Extended Stay America - St. Louis - Earth CityResponded 14 July 2017

I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the cleanliness issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. I have...More

Reviewed 7 July 2017

When i entered into the hotel room i feel like i wasted my money, the bathroom was nasty and room smells bad. The microwave wasn't working at all.. I would never go there again I should have paid 10 bucks more and get a nicer...More

Review collected in partnership with Extended Stay
Thank sameero2017
Response from 00esa, General Manager at Extended Stay America - St. Louis - Earth CityResponded 8 July 2017

I apologize for not living up to our commitment to provide clean, fresh, and comfortable accommodations during your stay. I am working with my maintenance and housekeeping departments to make sure all procedures are being followed so this does not happen again. I hope you...More

Reviewed 15 June 2017

Original Extended Stay in St. Louis walked me to this location. Extended Stay dishonored my reservation made on their corporate website over a week earlier due to their overbooking a large group, and sent me [a business traveler] packing to another Extended Stay across town....More

Review collected in partnership with Extended Stay
Thank Q6205LRjohnv
Response from 00esa, General Manager at Extended Stay America - St. Louis - Earth CityResponded 16 June 2017

We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We regret...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$91 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$91 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (25)
Room & Suite (26)
Dining (1)
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Room Tips
"Just don't...."
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"Not a good place don't stay here"
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"Top floors, back of building and not near the stair wells. Bigger rooms are the ones right next to elevator..."
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"Don't stay here"
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