Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Trendy
Languages Spoken
English, Spanish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Yoga classes
Pool
Bar / lounge
Kids pool
Highchairs available
Baggage storage
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Restaurant
Breakfast available
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Clothes rack
Iron
Kitchenette
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Location
Playa Azul # 10, Sayulita 63734 Mexico
Name/address in local language
Hotel Casa Loteria Sayulita
750 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The highlight of our stay was the incredibly helpful and accommodating staff team! On arrival we we given a beautiful suite which was palatial in size. It however had no more than a Juliette sized balcony and was facing a fair ground that was incredibly loud as we were staying during A fiesta. I requested a room with a bigger balcony facing their lovely pool and they accommodated the next day.
Jose at the front desk was as charming as the hotel itself. He was most personable and helpful! “Bonita” Patricia was a delightful server at the small restaurant and bar and the bartender Jesus, made fabulous margaritas! Ivan was “there to keep the guests happy”. His role was all encompassing - bellman, concierge, troubleshooter. If you wanted something he’d try to get it for you including a deal on fresh shrimp his “friend was selling for a really good price”. Not only a consummate salesman but he could sing too!
The two story suite was lovely. Beautifully appointed and nicely decorated. The beds were firm but comfortable. Both bathrooms were spacious and shampoo and conditioner were provided. Housekeeping did a fabulous job in keeping our suite clean and provided us with extra towels as requested.
The pools were refreshingly cool and the grounds were well maintained - esthetically pleasing during the day and when lit up at night. The location was right in the hub of the action and only a couple of blocks from the beach. As a guest of the hotel, we had access to Coco,s beach club where we had use of the chairs and umbrellas with a purchase from the restaurant of about $20 CDN. Food and service at COCO’s was also very good!
Overall, our stay was absolutely delightful again in part to the facility itself and especially because of the staff team!
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip:Some suites are tucked away and quite dark so you may want to request
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción El Pueblito Sayulita, Atención al huésped/Recepción at Hotel Casa Loteria Sayulita
Responded 2 Mar 2020
We appreciate the great comments! All of the staff was happy to have you stay here with us at Hotel El Pueblito, from reception,restaurant, maid service and all that were involved in making your stay happen. We all are looking forward for your next visit. Please receive from us a 10% discount when reserving directly with use on your next stay.
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If you’re on the fence bout where to stay you can take it from me this is a wonderful place for any occasion! The staff is amazing, Ivan, Patricia, Jose, the bartender and kitchen staff were the best! Any questions we had Ivan was able to tell us exactly where and what to do, Jose always was there to answer any questions as well. Patricia and the other bartender and waiter was amazing (I am sorry I can’t remember your name), my sister and I had dietary restrictions and there was never a mistake on our meal! This is was greatly appreciated! Also the cleaning staff always did a amazing job and made sure we had towels if we needed them and left the room smelling amazing. This was our first time going to Mexico and this was a great place for people coming to the area for the first time! We went fishing one day and brought back 10 angel fish and got the best tacos and ceviche we had ever had and the kitchen prepared it for us for a veryyyy minimal cost. Needless to say this was a great place to stay and will definitely be back.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción El Pueblito Sayulita, Atención al huésped/Recepción at Hotel Casa Loteria Sayulita
Responded 5 Mar 2020
It is great to hear that you had a good time, thank you for your excellent comments. All the staff work very hard to make all of our guest welcome, We hope to have you back soon please feel free to reserve directly with us at the local number or email. By doing so you will have a 10% discount on your next stay with us.
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My husband and I stayed for a week. The small hotel is walking distance to the center of town and to the beach. We stayed with the "all inclusive plan", which was adequate. You could select breakfast, lunch, dinner and beverages, from the menu. Staff was pleasant, helpful and very accommodating. The swimming pool was very nice but the water was very cold. We were not able to use it. Take this into consideration if you are planning on using the pool.
Our main complaint was the constant, loud music. We had to tell them daily, sometimes more than once, to please lower the volume or even give it a rest for an hour or two. If you wanted to use the balcony or sit by the pool, to read or just rest, we had to put up with the music or complain.
The hotel could be almost perfect if they are able to control the music issue.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción El Pueblito Sayulita, Guest Services / Front Office at Hotel Casa Loteria Sayulita
Responded 27 May 2020
These are all great and constructive comments and are very much appreciated which will be worked on. I am glad that the overall stay with use was plesent and hope to have you back to see the improvement that we will have made for your return trip so a big thanks for all of our staff. We would like to have you make your next reservation directly with the hotel and get a 10% desconunt.
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One word: Unsafe. This is specifically regarding the pool area and property. The pool deck is covered in black mold, the pool surfaces stained with various live organics including green algae proliferating around each pool fountain. I don’t care what the star rating is – this should not happen. The courtyard, tables and cots were all covered in dust, dirt, and bird poop. With all of this, there is no way that any extra COVID cleaning is occurring. We told management that we were not accepting the reservation within an hour of arriving, but they would not help. The manager refused any consolation, but curiously, had a cleaning crew very busy right after we talked to him. We left the hotel in fear of our health with no refund or credit (we are currently taking action with the travel provider). If you are set on staying here, do NOT pre-pay. You should see and accept the property first. This hotel seems to have a high review rating which we find confusing, as we have stayed in dozens of hotels all over Mexico, of varying ratings, and this one does not add up. We typically will review a hotel if it is glaringly underrated, or overrated, and in this case, it is the latter. The only explanation we can guess at is that the ownership is feeling the pinch of this pandemic and has cut back on cleaning staff (at the time of our visit December 2020). There are several other issues: Regarding the kitchen, we chose this property so we could save by cooking meals. There was not a cutting board, chef knife, dish towels just to cite a few…we could go on about how ill-equipped it was. The beds were like boards and the floor dangerously slippery. There is also more black mold in the bathrooms. But if this hotel was properly and safely cleaned, it might have potential.
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Date of stay: December 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Zarazua, General Manager at Hotel Casa Loteria Sayulita
Responded 6 Jan 2021
Dear Customer., I really appreciate the time you took to write a review about us, your comments are very important so we could improving. However there are false accusations in your review. From the beginning you were upset because you wanted to change your destination (you wanted to go to Puerto Vallarta) Due to our internal policies we could not help you with a cancellation without penalty, it is important to remember that you were traveling in high season. You showed me your Canadian travel agent card mentioning that if we accepted your request you would not damage the image of the place, which I did not seem like a good action. We are a place that takes great care of our clients, their health and the image that we show to our guests. However, we do not tolerate dishonesty. Fortunately, we comply with all the safety and hygiene measures that the federal government and health institutions ask us to be able to offer lodging services. We hope to have the opportunity in the near future that we really like to serve the guest and how beautiful Sayulita can be for the whole family
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My wife and I spent the last 8 days at El Pueblito Sayulita. I highly recommend this hotel for the following reasons: value, rooms, restaurant/bar, service and location.
All of the service was fantastic including Patricio, Amparo but especially Jonathon who served us breakfast every morning by the beautiful pool and rented us a golf cart we used to cruise around town and adventure through the jungle.
The location is perfect as it is a 5min walk to the plaza and near north beach which is less crowded & less rocky.
I work remote and the internet worked well. I did notice a little slow down in the afternoons probably as folks returned from their day trips and logged on.
A couple of nitpicky suggestions: wash clothes would be great and coffee available from 7am. Maybe a couple of forks & spoons for the kitchen in our room for those late night leftovers.
We will definitely be back soon! Thank You El Pueblito Sayulita.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip:We had a family suite on the bottom floor with a separate bedroom that was perfect.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción El Pueblito Sayulita, Guest Services / Front Office at Hotel Casa Loteria Sayulita
Responded 27 May 2022
Dear Guest: We greatly appreciate this time to share your experience with us and send us your feedback, for us it is very important to know your point of view, thanks to this we can continue to improve and continue offering you a memorable hosting experience in all your visits. We hope to have the opportunity to receive you soon,In Pueblito Sayulita, you will always have your second home. Estephania Lorenzo
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This is a totally adequate hotel but be sure to confirm what you booked when you arrive, as it felt like they deliberately tried to scam us. We booked a Master Suite Premium online (2 floors, 2 bedrooms, kitchen, balcony w/ view of pool) but when we were arrived we were put in the worst room in the hotel: last room on the bottom floor, dark, behind the bar, next to storage closet, no view, no wifi, shower didn't work properly and a light from hallway shone into the room all night. When we asked why we weren't in the room we reserved, they said there was nothing they could do but would move us to the correct room the next day and would include breakfast. We asked for a refund for the difference and they said someone tomorrow would take care of it.
They called us the next afternoon and we moved to the correct room which was a huge improvement, plenty of space. We asked for a refund for the difference in room price and again were told someone would refund us the following day. This continued our whole stay and we were never given a refund, which is why I am giving a lower rating.
That being said the location was excellent, easy walking distance to everything. The breakfast was decent, we only ate there once. The suite is the way to go, nice to have the balcony and 2 bathrooms. The pool was nice. Pool/beach towels were not available the majority of our stay. There was a festival going on one night which was quite loud so if that is a priority you may want to stay further outside of town. We did not find the front desk staff very friendly or helpful. I would recommend this as a good location, but be careful they give you the room you booked.
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Date of stay: March 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Please read before booking! Here is a complete review of our stay 1/19-1/24 booked in the Presidential Suite (2/2 plus Kitchen). Our trip was originally supposed to be 4 people. When we arrived on 1/19, we were told our room was not ready and it would be another day until it was. We have read in previous reviews that this is a regular occurrence, so we were a little annoyed that it was happening to us as well. The room they put us in was a single room, no kitchen. Luckily, last minute, the other couple was not able to join us. Had they been able to, this would have been a huge problem! We were put into our original room the next day (1/20), however, the master room had a broken AC. We asked them to fix it while we were out. We realized upon waking the next morning (1/21) that the living room AC was broken, and asked them to fix it while we were out that day. When we got home that night, the living room AC was fixed, but now the Master was broken again. We asked them to fix it, but it never got done. So we spent the rest of our nights with no cold AC in the Master. The ceiling fan was also broken and would only go to the low setting. Other things to note: there are no washcloths provided, there are no knives in the kitchen except butter knives (which made it impossible to cut any food), no paper towels or napkins in the kitchen. So if you plan on using the kitchen, you will need to buy all of these things. Also, after day 2, hot water was very limited and a very slow water pressure, about half the shower head had water coming out. Pool is not heated and does not get sun, so very cold. One more thing, we got terribly sick day 2 of our trip. Not saying it was from our hotel food/water, but it was either that or two other places (Pineapple Paradise around the corner or Sayulita Cafe in town). When we checked out, we were told we were only going to be charged 1/20-1/24 since we did not have our room the first night. Its been over a week and we still have not been refunded the amount for the first night.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip:Find somewhere with heated pool, filtered water, better food.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concierge El Pueblito, Atención al huésped/Recepción at Hotel Casa Loteria Sayulita
Responded 4 Feb 2023
Hi Mallory, We are really sorry about your experience during your stay. We are definitely going to take care about this AC situation and water pressure as well. We have big knives at the front desk that you can ask for, sorry if the front desk staff never told you that. We will check all the information process. Thank you for let us know about all this. We will work to improve our guests experience. Finally I will let reservations manager know about the first night situation. Kind regards! Priscila Aguilar concierge.
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I would rate this hotel about a 4.5 but will err on the topside due to the helpful attentive and pleasant staff. We stayed in the single room at the end of the pool facing the bar, enjoyed the firmish bed and the actually out-size tv (not w whole lot in English, but football (american) in Spanish is still football and CNN FOX news and a couple of other channels were in English. Housekeeping was attentive which was a change from our last few vacations in the US during covid. No icemaker or refrigerator but ice was sold next door and we bought a cheap cooler.
Location is great, for the most part less loud than the downtown area which is only two blocks and over the bridge. Couple of little stores for snacks, beer water, tequila etc. within 1/2 a block.
Pool area is very pretty and pool is nice and large for a hotel of this size.
Only negative is that it really wasn't clear as to the scope of the bar and when it was open. The website intimates service for breakfast lunch and dinner but it appeared open for breakfast and perhaps lunch. Was able to get soda and beer from the bar but not drinks like bloody mary, etc. Not sure if this limitation was due to covid as the bar area appeared to be staffed through late afternoon.
Staff took their covid procedures seriously.
I would recommend this hotel.
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Date of stay: November 2021
Value
Service
Sleep Quality
Room Tip:2 br suites looked nice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción El Pueblito Sayulita, Guest Services / Front Office at Hotel Casa Loteria Sayulita
Responded 14 Nov 2021
Dear Guest: We greatly appreciate this time to share your experience with us and send us your feedback, for us it is very important to know your point of view, thanks to this we can continue to improve and continue offering you a memorable hosting experience in all your visits. We hope to have the opportunity to receive you soon, showing this comment on your next visit you will be given a special discount for repeat customers. In Pueblito Sayulita, you will always have your second Home. With gratitude Gabriela Morales
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The property is lovely. The stone steps and tiled hallways are beautiful and we loved the balcony overlooking the pool. The staff were helpful. The restaurant has a nice breakfast outdoors. The location is close enough to take a short walk to any restaurant in town yet far enough from the hubbub in the evening to be quiet.
It is so close to being a great property, but the cold hot tub and unheated pool make it prettier to look at than to use. More importantly, the furniture is right down uncomfortable. There is no proper couch and the chairs are hard. It makes relaxing difficult because spending all evening in the room is not inviting. One of our showers worked and the other had a weak water flow. There are no kitchen towels or knives. In fact, towels are in short supply and one thing I had to request in person nearly every day from the reception desk.
With some attention to detail this could be a stellar hotel.
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Date of stay: March 2022Trip type: Travelled with family
Room Tip:Parking is handy. You don’t need a car in Sayulita unless you are going further afield.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción El Pueblito Sayulita, Guest Services / Front Office at Hotel Casa Loteria Sayulita
Responded 5 Apr 2022
Dear Guest: We greatly appreciate this time to share your experience with us and send us your feedback, for us it is very important to know your point of view, thanks to this we can continue to improve and continue offering you a memorable hosting experience in all your visits. We hope to have the opportunity to receive you soon,In Pueblito Sayulita, you will always have your second home. Estephania Lorenzo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great boutique hotel, beautiful interior courtyard, spacious rooms, friendly and attentive staff throughout (reception, concierge, restaurant, housekeeping). Location within Sayulita is perfect: away from the 24-7 hustle & bustle of town centre, but within a 2 block walk. Also close to the beach and bus station. Able to book excursions through the concierge (Priscilla), who went out of her way to ensure our sons got to their pick up spot on time. Complementary daily yoga on the rooftop with Lise was wonderful; such a beautiful setting to start your day! Our package included breakfast, which allowed for a variety of menu items, both Mexican and Canadian (pancakes). Our server, Jonathan, was super accommodating and friendly. Kudos to José and Ampero at reception for responding to our many requests for assistance, including replacing used pool towels. On the downside, we were disappointed that smoking was allowed on the balconies, as both our neighbours, at some point, were smokers and tended to hang out on the balcony in the evenings. It can be difficult to find a spot by the pool after 1:30 pm, as all the lounge chairs are claimed by then. A few more more amenities in the room would be nice, e.g. reading lamp on the night table, dresser in master bedroom, more hangers in the closets. Also, a few more amenities in the kitchenette would be helpful, e.g. bottle opener, dish rack, dish towels, cutting board, vegetable peeler, etc.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concierge El Pueblito, Atención al huésped/Recepción at Hotel Casa Loteria Sayulita
Responded 13 Feb 2023
Dear Stephen, Thank you for your time and your review!! We are really happy to know that you spent a great time with us! your opinion is really important for us and our future guests so we definitely are going to do something to improve our service in relation to your feedback! We really hope to see you soon at El Pueblito Sayulita Hotel! Kind regards! Priscila Aguilar Concierge Service.
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"None, you can find everything around. Well, at least pack your special personal skin care oils. Health, Food and many services can be found there, ask at reception desk"
There are more places to choose from in the Sayulita area.
PRICE RANGE
RM 533 - RM 1,062 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastNayaritRiviera NayaritSayulita
NUMBER OF ROOMS
26
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
