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Crowne Plaza Hotel Kansas City Downtown

816 reviews
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Traveller (115)
Room & Suite (48)
Storyboard
Overview
  • Excellent39%
  • Very good30%
  • Average16%
  • Poor9%
  • Terrible6%
Travellers talk about
“front desk”(172 reviews)
“sprint center”(58 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Rooms
31 Jan1 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (816)Write a Review
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300
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131
78
53
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All reviewspower and light districtfront desksprint centerthe executive loungemusic hallking suitevalet parkinghotel staffgreat customer serviceupon checkan older hotelshuttle serviceroxannegarageconferenceplazaconcert
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1 - 5 of 808 reviews
Reviewed 1 week ago via mobile

My family was undergoing a stressful situation. I needed to book at trip to Kansas City in order to take my daughter to Children's Mercy for continual care. I kept getting the run around with a reservation line that I was repeatedly transfered to, finally...More

Thank JermaineMiller2017
Response from Abbey B, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 1 week ago

Thank you so much for this great review! I'm so glad we were able to accommodate your family's stay. Your daughter, and your family, are in all of our thoughts and prayers. If you ever need anything while you're here, please don't hesitate to stop...More

Hotel's Favourite
Reviewed 4 weeks ago

A bit older facility; not as polished or as gleaming as newer hotels. But this place truly works to solve customer problems and the staff goes out of its way when something is amiss. Example- whether by mistake or not we had a couple of...More

Thank Robert W
Response from Abbey B, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 4 weeks ago

Thank you so much for this great review of Crowne Plaza Kansas City Downtown! Our goal is to provide exceptional customer service to every guest. I'm so glad we were able to efficiently solve this problem for you. Regarding our older facility, we are soon...More

Reviewed 2 weeks ago via mobile

Nice hotel in KC downtown. Staff was very friendly. Breakfast buffet was a bit pricey as there was not much options to choose. Hotel parking was convenient too. There is a Starbucks in the first floor. The hotel doesn’t have an indoor pool.More

Thank Sharif1470
Response from Abbey B, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 2 weeks ago

Thank you for this great review of Crowne Plaza Kansas City Downtown! We really appreciate your feedback, as we are always working to improve our guests' experiences. I will pass along your compliments and concerns to the appropriate managers. Thank you for choosing to stay...More

Reviewed 13 December 2017 via mobile

I want to give a shout out great service Rachel bartender at Kansas City downtown Crowne Plaza. Well done thanks so much I arrived very late after a long day and she took great care of our group abcdefgh abcdefgh abcdefgh

Thank mariated5502
Response from Abbey B, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 14 December 2017

Thank you for this review! I will pass along your compliments of Rachel, she always does such a great job. Thank you for choosing Crowne Plaza Kansas City Downtown, and we hope to see you again soon!

Reviewed 12 December 2017

My girlfriend and I were in town for a Raiders game (she is a Raiders FAN-a-tic), Our flight arrived prior to the normal check-in time. I called after we landed and asked i we could check our luggage or get an early check in. We...More

Thank Michael P
Response from Abbey B, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 13 December 2017

Thank you for this great review of Crowne Plaza Kansas City Downtown, Michael! I hope you both enjoyed your time in Kansas City, and at the football game. I will definitely pass along your compliments of Shane and Ashley to their supervisor so they can...More

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123456162
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$188 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$188 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (115)
Room & Suite (48)
Dining (5)
Pool & Beach (3)
Hotel & Grounds (100)
Bathroom (7)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
reno258
10 October 2017|
AnswerShow all 2 answers
Response from Abbey B | Property representative |
Hello reno258, All guest rooms at Crowne Plaza Kansas City Downtown have mini fridges. Sincerely, Abbey B.
0
Votes
Charvee N
15 January 2017|
AnswerShow all 8 answers
Response from NewJazzhead | Reviewed this property |
No! Explore other options. The Marriott is nearby, nicer hotel.
1
Vote
Randy O
20 November 2016|
AnswerShow all 5 answers
Response from Carissa G | Property representative |
Hello Randy O, The Sprint Center is about 5 blocks behind the hotel and weather permitting, is a very nice walk. We do also offer complimentary shuttle service to the Sprint Center from the hotel. Let me know if I can... More
0
Votes
Room Tips
"Don't bother with city view, the rooms are old and need updating."
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"Ask for a room on a higher floor to experience the view."
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"Don't assume the reservation staff read your requests, ask at the front desk."
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"14th floor even numbers"
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