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Crowne Plaza Hotel Kansas City Downtown

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Traveller (123)
Room & Suite (71)
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Overview
  • Excellent41%
  • Very good29%
  • Average15%
  • Poor9%
  • Terrible6%
Travellers talk about
“front desk”(197 reviews)
“sprint center”(60 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (894)
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All reviewspower and light districtfront desksprint centerthe executive loungemusic halldance competitionking suitevalet parkingtwo blockshotel staffupon checkan older hotelshuttle serviceroxanneconferenceplazaconcert
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11 - 15 of 886 reviews
Reviewed 3 weeks ago via mobile

I stayed at the Crowne Plaza with a group of friends on a trip. The staff was very friendly and helpful. The hotel offers a shuttle that will take you to locations near the hotel. However, the hotel is located downtown and is only a...More

Thank GLahr20
Response from Maranda J, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 3 weeks ago

Thanks for taking the time to leave us your feedback! I am so happy to hear that your stay with us was great! We take great pride in being able to provide great experiences with our awesome staff and location. We look forward to seeing...More

Reviewed 4 weeks ago via mobile

This hotel gets 2 stars for perfect location for going to the music hall, really just 2 minutes walk away and nice quiet room with a comfortable bed. In a 2 night stay Tiffany at the front desk was nice and helpful. No one else...More

Thank Jennifer B
Response from Maranda J, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 3 weeks ago

Thank you so much for taking the time to share your experience with us. I am so sorry to hear that it was sub par, as we do take great pride in providing great experiences to all of our guests. I will pass your experience...More

Reviewed 4 weeks ago via mobile

When I checked in on Friday the associate Rosalind, asked what brought us to town and I mentioned it was our wedding anniversary. Not only did she upgrade our room type but when we arrived back in our room on Saturday night there was a...More

Thank Brian S
Response from Maranda J, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 3 weeks ago

Thank you so much for leaving us your feedback! I am so glad to hear that Rosalind was able to help you have a fantastic weekend! I will pass your praise on to her and her management. Hopefully we see you for next year's anniversary!...More

Reviewed 4 weeks ago via mobile

To be fair we got here super late as an emergency so this is quick note review. Paid walk in price - hotel old or at least run down needs decor update 10 years ago. Lots of moisture in the room. Carpet felt wet almost....More

Thank Jacob W
Response from Maranda J, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 3 weeks ago

Thank you for taking the time to write this review. I apologize about the moisture in the room. I will send that on to our Engineering department to see if we can get that fixed. As for the decor and bar, we are scheduled to...More

Reviewed 4 weeks ago

I have stayed in hotels ranging from super basic to luxury, so have learned to adjust expectations based on where I am staying. In all my travels this has by far been my worst hotel experience. Why you ask? Grab a seat ... . I...More

1  Thank bananabaj
Response from Maranda J, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 4 weeks ago

Thank you for taking the time to let us know about your stay. It is our goal to deliver excellent experiences to every guest, and I regret that this trip did not meet your expectations. I will be in contact with the departments that you...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$176 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$176 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (123)
Room & Suite (71)
Dining (6)
Pool & Beach (2)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
sugarbeetman9
24 March 2018|
Answer
Response from Carissa G | Property representative |
Hello, We will start renovation in Nov 2018 and finish in March 2019. This will mainly be a room renovation and full floors will be taken out at a time so this will not interfere with guests in the hotel. Please let me know... More
0
Votes
Amanda D
22 March 2018|
Answer
Response from Abbey B | Property representative |
We typically open the pool around Memorial Day, weather permitting.
0
Votes
Cori L
27 January 2018|
AnswerShow all 4 answers
Response from Abbey B | Property representative |
Hello Cori, all of our suites have single bathrooms. Although, we do have suites that have a second sink by the mini fridge/bar area, or by the closet with another mirror as well.
0
Votes
Room Tips
"The rooftop pool is on the 7th floor if you want quick access"
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"Online, but don't be afraid to call and ask."
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"Rooms on the west (front) side have amazing views."
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"Awesome view, accessibility, great restaurant, Starbucks in the lobby, shuttle service"
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