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Ameristar Casino Hotel Kansas City

Traveller (92)
Room & Suite (106)
Dining (73)
Overview
3200 Ameristar Dr, Kansas City, MO 64161-9223 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (377)
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LanguageEnglish
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1 - 5 of 376 reviews
Reviewed 3 weeks ago

The casino was just ok. The room was worse than a cheap motel6. No hot water, filthy bathroom and dated. It was just bad dirty. Truck stop bathrooms are cleaner. The TV didn't work right and the bed was like sleeping on a sack of...More

Date of stay: November 2018
Thank MrRuss1958
Response from Chris J, Guest Relations Manager at Ameristar Casino Hotel Kansas CityResponded 2 weeks ago

We are disappointed to see your stay with us was less than perfect. We strive to make each of our guests comfortable and are disappointed we did not deliver on this. We would like to share your feedback and contact information with hotel leadership to...More

Reviewed 4 weeks ago via mobile

The casino itself is nice- I especially liked the cloud ceiling, very realistic. The machines sucked- I didn’t win a dime. The drinks are way overpriced. The nonsmoking area was just as smoky as the rest of the casino.More

Date of stay: November 2018
Thank CBeas79
Response from Chris J, Guest Relations Manager at Ameristar Casino Hotel Kansas CityResponded 4 weeks ago

Thank you for taking the time to leave us a review. We apologize that your overall experience at our property was not satisfactory. We appreciate your feedback and will share your comments with our team. We hope you’ll give us another chance to demonstrate our...More

Reviewed 4 weeks ago

Meh room; no room service in the hotel; no mini-bar; casino food was really below average with disinterested staffing. Room was quiet but not cleaned well. Very disappointed and could not imagine returning.More

Date of stay: October 2018
Thank PNMLAW
Response from Chris J, Guest Relations Manager at Ameristar Casino Hotel Kansas CityResponded 3 weeks ago

We are very sorry that your experience was not pleasant. Please do let us know if there is anything we should follow-up on or anything we can improve for your next visit. It is our goal to ensure that each guest has a wonderful time,...More

Reviewed 6 November 2018

1st arriving at property no place to park to go in to check in. 2 NO ONE AT FRONT DESK AT 1.30 PM. Stood there for 5 minutes,even though other employees walked by looking at me. 3 Turn a light on this hotel it is...More

Date of stay: November 2018
Thank freddiemer
Response from Chris J, Guest Relations Manager at Ameristar Casino Hotel Kansas CityResponded 8 November 2018

We are concerned to hear about your visit with us. We will share your feedback with hotel leadership for follow up, and we would like to include a way to contact you as well. If you wouldn't mind, please share a good phone number with...More

Reviewed 16 October 2018 via mobile

I spend one or two evenings a month at this casino. I love Amerisports for their UFC showings and they have some decent entertainment. However, one night we decide to stay in the hotel and was very disappointed! Old and dirty is the only description...More

Date of stay: October 2018
1  Thank Sandy T
Response from Ameristar K, Guest Relations Manager at Ameristar Casino Hotel Kansas CityResponded 23 October 2018

We are disappointed to hear about your experience with us, Sandy. We pride ourselves on having clean and comfortable hotel rooms and are concerned we did not deliver on this. We would like to share your contact information with hotel leadership for follow up. If...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Wheelchair Access
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Casino and Gambling
Details
Price range
US$111 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Kansas City
#33 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$111 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Kansas City
#33 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms
Photos
Traveller (92)
Room & Suite (106)
Dining (73)
Amenities (14)
Business Centre & Event Rooms (3)
Nearby
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Questions & Answers
Ask a question
sandykinder
2 April 2018|
Answer
Response from Current5 | Reviewed this property |
I don't know.
0
Votes
mcfoulk
22 November 2017|
Answer
Response from LGReviews4 | Reviewed this property |
No, they do not allow pets.
0
Votes
Pamela R
30 June 2017|
AnswerShow all 2 answers
Response from Service-Me-Good | Reviewed this property |
Yes they let me utilize my Mychoice card and points I earned add up as well.
0
Votes
Room Tips
"check your room before 2 to see if cleaned, if not good luck"
freddiemer
5 Nov 2018
Read review
"Stay at another location if you want a clean room."
H283ETrobertm
13 Sep 2018
Read review
"Halls are short so all rooms are not to far from ekevatir"
Z5588CYchristinec
29 Aug 2018
Read review
"Fifth floor"
ZeebruggeExplorer
28 May 2018
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