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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,657 Reviews from our TripAdvisor Community

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Iowa
Reviewed yesterday NEW

We would not stay here again. The total bill (because you had to pay $15.00 to park) was close to $200.00 a night. I can stay at hotel that is just as nice for half this cost...that even serves breakfast! Bathrooms were tiny and there were not enough elevators for all the rooms/people.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank cheercoachIowa
Stillwater, Minnesota
HOTEL’S FAVOURITE REVIEW
Reviewed 19 December 2016

Just when you think this hotel could not be operating more smoothly, it ups itself - AGAIN! We stay here every year in December due to its great location. However, it is the staff who are so attentive and so welcoming that you want to come back! Laura Harshaw, the Front Office Manager, has incorporated so many great ideas that...

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7Thank Margot1234567
About Hotel's Favourite Review
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had an excellent experience at the hotel. The hotel staff do a great job of providing excellent service to our guests and I am glad they lived up to that expectation during your visit. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Wichita, KS
Reviewed 5 days ago NEW

My daughter, granddaughter and I stayed at the Embassy Suites Plaza this past weekend for 2 nights. Our room was nice...no concern about the room, but the bathroom was very small (toilet and tub shower). However, the bedroom had the sink which worked for three women. The free Internet kept going out. The free breakfast was good, but this is...

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Helpful?
Thank KSCatLover
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites at the Country Club Plaza. It was good to read that you had a nice visit to the hotel. I do apologize for the busy breakfast and evening reception areas during your visit. During peak times it can seem a little hectic to use these areas. We staff these areas appropriately but if...

St Louis, United States
Reviewed 5 days ago NEW

I've been coming to this hotel, happily, for approximately 10 years. This was the last time. I was greeted as a leper, maybe because my hhonors status isn't as high as it usually is since I have been transferring my points to my wife's account. Usually, if I arrive early, I have zero problem getting a room. This time, I...

Review collected in partnership with Embassy Suites Hotels
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Thank Y675QQchristopherk
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. I am sorry to read that you will no longer be staying with us. I do apologize for the issue you had with our early check in fee. Check in time is at 4 PM and if guests arrive after 2 PM we do offer a courtesy early check in...

Kansas City, Missouri
Reviewed 5 days ago NEW

The hotel was not clean both the room and the facility as a whole. For the price I was appalled. Antiquated decor and inadequately trained staff. This was to be a family get away for my daughter's spring break and it was turned into a disaster!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 815charmaineb
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. I do apologize that your stay was not excellent. We usually get many great comments on the wonderful service the hotel staff provide to our guests. I do apologize that you did not feel like you received that great service that we do provide to our guests. We...

Saint-Louis, Senegal
Reviewed 6 days ago NEWvia mobile

Ginger in food service was so helpful and attentive. She was very friendly and made us feel welcome. She cleared our plates and made sure are table was clean When we were finished she offered us to go cups.

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Helpful?
Thank gaylemorice
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the nice comments on the breakfast service you received from Ginger. It was good to read that she was attentive, helpful, and made you feel welcome. I will share your comments with her and thank her for doing such an amazing job at the hotel. We appreciate your business and look forward to your return. Ted Frerking General...

Dallas, Texas
Reviewed 6 days ago NEW

Stayed here for one night in March 2017. Would NEVER return. The entire hotel is in desperate need of restoration. Stained bathtub, yellow toilet seat, room reeks of chlorine, instant coffee at breakfast and rude staff at front desk. Would not complain if they rate was at a Super 8 level but paid nearly $300 for one night. My advice...

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Helpful?
Thank TALindgren
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. I do apologize for the issues you experienced and will share them with the staff so they can be corrected. We appreciate your business and are disappointed that you will not return. We would love to have you as our guest again if you change your mind. We...

Saint Louis, United States
Reviewed 6 days ago NEW

Where to start! Dirty bed sheets. Parts of popcorn ceiling was falling on carpet and into suitcase or on to the bed. Carpet/floor felt greasy. One phone worked while the other had no dial tone. Sink is located outside the bathroom. It was clogged and maintenance came up at 10:30pm to fix. Brunch was unorganized. Quality of food was sub-par....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank A8934ZEpaulp
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Sorry to read that your stay at the hotel was not excellent. I do apologize for the issues you experienced and that you felt the hotel was not up to your expectations. I will review the items with the staff so they can be corrected. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Lincoln, United States
Reviewed 1 week ago

Rooms were nicely updated. Air quality in rooms could be a little better. Wait times for reception and breakfast were unacceptable. Have stayed at dozens of Embassy's (Diamond member) and never experienced wait times like here. Staff was great.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank D17RAtoddh
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the plaza. I was pleased to read that the staff provided a great experience for you at the hotel. I do apologize for the waits at the breakfast and evening receptions. Sometimes during peak times their may be a wait for these complimentary items. We do encourage guests to visit these areas...

Albuquerque, New Mexico
Reviewed 1 week ago

We stay for 6 days and as a Hilton Honors member cant get an extra hr past 11:00 am ck out without paying $25.oo per hour because they are sold out, so they aren't sold out if you pay, my wife waits in the lobby for hours until I'm off work, hearing them tell people they can check in early...

Review collected in partnership with Embassy Suites Hotels
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Thank 19normans
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites hotel on the Country Club Plaza. The hotel has a check in time of 4 PM and check out time of 11 AM. If guests want to check in before 2 PM and check out after 11 AM we do have a fee for these requests. I do apologize for the hectic stay...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 W 43rd St, Kansas City, MO 64111-3112
Region: United States > Missouri > Kansas City
Price Range: RM832 - RM1,426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side is best. Also, the elevators aren't sufficient when the hotel is full. I'd suggest staying on a high floor.”
 of 5 bubbles KSCatLover, 23 Mar 2017 | Read review
“Ask for larger beds and bathrooms”
 of 5 bubbles 824bethj, 20 Mar 2017 | Read review
“Higher floors have sweeter views.”
 of 5 bubbles maureenm455, 13 Feb 2017 | Read review
“All rooms are great! Plenty of room and very quiet.”
 of 5 bubbles anacK2577VJ, 26 Jan 2017 | Read review
“Talk to staff”
 of 5 bubbles skypath, 15 Jan 2017 | Read review
5 of 5