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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,656 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Kansas City - Plaza
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Showing 1,650: English reviews
Reviewed 2 weeks ago

The hotel was beautiful and located close to the Plaza. We chose it for the location and the shuttle service (amenity) that made travel to and from shopping a breeze. Our suite held 7 for a bachelorette party. Oddly enough only one bathroom with an external sink set up. Great stay with the exception of the parking nightmare. Parking at...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Z9610LNallisonm
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. I do apologize for the issues you experienced during your stay with the parking. I will review these items with the staff so they can be addressed and corrected. We appreciate your business and hope to have you stay with us again. Ted Frerking General Manager

Omaha, Nebraska
Reviewed 2 weeks ago

Our bad experience started with the check in- she was unpleasant and now knowledgable---I'm used to staying at embassy suites and expect quality hotels and staff but this definetly sub par. Then Our interaction at the restaurant was literally one of the worst experiences I've ever been a part of- after I had to go find somebody they told us...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Chelsea R
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. I do apologize for the issues you experienced during your stay. I will review these items with the staff so they can be addressed and corrected. We appreciate your business and hope to have you stay with us again. Ted Frerking General Manager

Manhattan, Kansas
Reviewed 3 weeks ago via mobile

Stayed on a busy weekend for business travel. Love this family friendly hotel style. The nod to Plaza architecture is lovely and the rooms spacious and clean. The desk staff worked with me to get me a room using my Hilton Honor status as leverage. I was in a premier suite (which from what I can tell meant free candy)....

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Helpful?
Thank debnus
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a great stay at the hotel. We appreciate your business and look forward to your return. Ted Frerking General Manager

Liberty, Missouri
Reviewed 3 weeks ago

The staff is the best anywhere we've stayed ... that said, there were some issues I found disappointing. The bathroom is so extraordinarily small as to be ridiculous ... as if it was an afterthought. And the thermostat was quite contrary ... we decided to be too cold and just pile on clothes while we were up and blankets while...

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Helpful?
Thank thornsnweeds
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the nice comments on the staff service you received during your stay. The hotel has some great team members who do a great job of providing excellent service to our guests. Thanks for staying with us. We hope to see you again soon. Ted Frerking General Manager

Minneapolis, United States
Reviewed 4 weeks ago

Our room was in need of renovation pretty badly. Did not give you a good feeling. It just seemed very run down and out of date. There were stains on the comforter and parts of the room seemed to be falling apart.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank johnlR226MV
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I do apologize for the issues you experienced during your stay at the hotel. The hotel maintenance staff usually do a great job of getting the rooms in excellent condition for our guests and I do apologize your room was not found in the condition. We appreciate your business and hope you have you stay with us again. Ted Frerking...

Glenview, Illinois
Reviewed 4 weeks ago

The room was very spacious and clean! Housekeeping did a fantastic job tidying up after each night! Very relaxing. Having a separate room to work and watch tv was great. The breakfast bar had a lot to choose from with very friendly and efficient service.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank CocoMin7
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the nice comments in regards to your recent stay at the hotel. We appreciate your business and look forward to your return. Ted Frerking General Manager

Reviewed 4 weeks ago via mobile

KAT was helpful with the business center questions. She went out of her way to make sure I was able to print my needed documents. Adam answered my questions on restaurants in the area allowing me to entertain a costumer. Jamie spent almost an hour assisting me with edits to reservations

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Helpful?
Thank Scott C
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you received excellent service from Kat, Adam, and Jamie at the hotel front desk. I will share your comments with the staff and thank them for taking great care of you during your stay. Thanks for staying with us. We hope to see you again soon. Ted Frerking General Manager

Reviewed 4 weeks ago

When a 4 day trip turned into a 9 day stay due to unfortunate events, the staff was very friendly and greeted us daily. Special acknowledgements to the Morning Breakfast Staff: Devin, Ginger, Mercedes & Bart!!! Fantastic personalities, service and omelets to die for!

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Helpful?
Thank Shereena A
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a great stay at the hotel and the staff were very friendly and helpful to you. I will share your comments with the staff and thank them for all of the work they do to provide a great experience for our guests. Thanks for staying with us. We appreciate your business. Ted...

Chicago, Illinois
Reviewed 4 weeks ago

Just excellent customer service. The rooms are always great at Hilton so no surprise there. The housekeeping staff always friendly. I was a little slow getting out of bed on my checkout date and the housekeeping allowed me additional time to gather my things without me feeling rushed. The front desk staff Shella was extremely helpful with knowledge of the...

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Helpful?
Thank kwintonscarbrough
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza and rating the hotel on Trip Advisor. It was good to read that you had a great stay and the staff were helpful to you. We appreciate your business and look forward to your return. Ted Frerking General Manager

Wichita, Kansas
Reviewed 4 weeks ago

Perfect spot for Westport area, just a quick walk to food and bars. Suites are big and lobby is very inviting! Managers reception is a big win so don't miss it. Breakfast is included. They have a indoor pool, gym restaurant and bar. My only complaint is the very slow elevators! Ask for a low floor because you will probably...

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Helpful?
Thank KrissyandCody
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the great review on Trip Advisor. The hotel does have a great location next to Westport and the Plaza and is very convenient for our guests. Thanks for staying with us. We hope to see you again soon. Ted Frerking General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 W 43rd St, Kansas City, MO 64111-3112
Region: United States > Missouri > Kansas City
Price Range: RM833 - RM1,417 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side is best. Also, the elevators aren't sufficient when the hotel is full. I'd suggest staying on a high floor.”
 of 5 bubbles KSCatLover, 23 Mar 2017 | Read review
“Ask for larger beds and bathrooms”
 of 5 bubbles 824bethj, 20 Mar 2017 | Read review
“Higher floors have sweeter views.”
 of 5 bubbles maureenm455, 13 Feb 2017 | Read review
“All rooms are great! Plenty of room and very quiet.”
 of 5 bubbles anacK2577VJ, 26 Jan 2017 | Read review
“Talk to staff”
 of 5 bubbles skypath, 15 Jan 2017 | Read review
5 of 5