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Sheraton Kansas City Hotel at Crown Center

1,722 reviews
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Traveller (376)
Room & Suite (271)
Dining (73)
Overview
  • Excellent54%
  • Very good27%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“crown center”(478 reviews)
“the link”(115 reviews)
“union station”(133 reviews)
Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Offers from Sheraton Kansas City Hotel at Crown Center
Special Offer: Breakfast for 2 Included
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Rooms
26 Feb27 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,722)Write a Review
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478
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Show reviews that mention
All reviewscrown centerthe linkunion stationthe club loungecity viewroom servicestarbucks coffeeattending a conferencebusiness tripper daypower and light districtparking garageself parkenjoyed my stayfitness centervery nice hotelbed was very comfortable
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1 - 5 of 1,712 reviews
Reviewed 1 week ago via mobile

We had stayed at this hotel annually since 1986 for an industry convention. We have seen highs, we have seen lows. This year set a new benchmark, low. The hotel is clean, modern and very convenient, BUT.... When you are here for a convention, you’re...More

Thank Knucklehead N
Response from TeamMarriott, General Manager at Sheraton Kansas City Hotel at Crown CenterResponded 5 days ago

Dear Knucklehead N, Although we are happy that our staff made right of the mistakes made during your visit, please accept my sincere apologies for the issues you experienced and for the inconvenience they undoubtedly caused. We want every guest to have a stress free...More

Hotel's Favourite
Reviewed 8 January 2018

I lived in Kansas City for fourteen years. I had plenty of opportunities to do business with the Hyatt Regency Crown Center (predecessor to Sheraton Crown Center) but had never stayed at the property. I was in KC for New Year's Eve 2017 for a...More

1  Thank head2hawaii
Response from Jim S, General Manager at Sheraton Kansas City Hotel at Crown CenterResponded 9 January 2018

Thank you for taking the time to share your feedback on your recent stay at the Sheraton Crown Center. We are so thrilled that you enjoyed your stay and were able take advantage of the great location of our hotel. We look forward to welcoming...More

Reviewed 1 week ago

We've been here many times in the last 30 years and through one change in ownership. It never fails to meet or exceed our needs either in accommodations or for business meeting services. While certainly familiar, the hotel never fails to seem fresh and welcoming...More

Thank drdeputy
Response from Jim S, General Manager at Sheraton Kansas City Hotel at Crown CenterResponded 4 days ago

Hello drdeputy, Thank you for your recent feedback of the Sheraton Crown Center. It is the biggest compliment to hear that you have been coming to stay with us for 30 years. We appreciate so much that you put your trust in our hotel and...More

Reviewed 1 week ago via mobile

The rooms were dark, furnishings were dated and carpet old - the room stunk quite honestly. We were there for a business conference. The hotel was large enough to accommodate us - 600+ in attendance, but the food was institutional quality and did not taste...More

Thank Laura L
Response from Jim S, General Manager at Sheraton Kansas City Hotel at Crown CenterResponded 1 week ago

Thank you for taking the time to provide us your feedback of your recent stay at the Sheraton. I sincerely apologize for the condition of your guest room, that the food quality was not exceptional during your conference, and for the frustration of your room...More

Reviewed 1 week ago via mobile

Clean and in a very good location. Lots of rooms and very well maintained. Spent 4 days at this location and would go back again. Good restaurant on the second floor. Staff was pleasant and asked several times if things were acceptable.More

Thank dealfinderblue
Response from Jim S, General Manager at Sheraton Kansas City Hotel at Crown CenterResponded 1 week ago

Thank you for sharing your feedback of your recent stay at the Sheraton Kansas City Hotel at Crown Center. I am delighted to hear that you enjoyed your stay and were able to take advantage of our central location. We hope to have you come...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$191 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#16 Family Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$191 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#16 Family Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (376)
Room & Suite (271)
Dining (73)
Pool & Beach (33)
Amenities (62)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
jazzmaverick1
14 January 2018|
AnswerShow all 7 answers
Response from Veronica D | Reviewed this property |
yes, you can have a package to be delivered to the hotel.
1
Vote
NMND4
4 November 2017|
AnswerShow all 9 answers
Response from Robert B | Reviewed this property |
Thanks for the question, and it is a good one. While I was there, the top floor did not rotate, possibly under repair? As for kid friendly, I saw a bunch of families there and they all seemed pleased. LEGOLAND is just a 4... More
1
Vote
amybyerley1
10 July 2017|
AnswerShow all 6 answers
Response from Bibitybobityboo | Reviewed this property |
there is a special shuttle for it. they bill the cost to your room and it is per person. call front desk to sign up as they take only a limited amount of people.
0
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Room Tips
"Upper levels are maybe quieter, but all are good in my opinion."
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"I suggest a room on the upper floor to enjoy the best views of the city."
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"West, South and North Views will all be spectacular."
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"Request a city view, higher floor, maybe one away from the elevator."
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