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The Westin Crown Center

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2,091 Reviews from our TripAdvisor Community

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Showing 2,079: English reviews
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St. Louis, MO
Reviewed yesterday NEW

We stayed with kids and had a wonderful time at this hotel. I had not stayed at a Westin before and could not be more excited for my next stay. The room was nice and the bed was very comfortable. The shower faucets were outstanding, and I don't usually notice things like that. The pool was great for kids and...

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Helpful?
Thank FrancesTraveler
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

I stayed at the Westin with my band since we were playing at Folk Alliance International. The hotel staff must have the patience of angels and that says a lot about their quality and dedication. I enjoyed the gym and pool while there, and the lobby is one of the most impressive I've ever seen. The closeness to the connected...

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1Thank Garrett W
About Hotel's Favourite Review
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us during Folk Alliance and that our staff went above and beyond to make your experience the best possible. As a Westin, your comfort and wellbeing are our top priority. It...

Phoenix, Arizona
Reviewed 4 days ago NEW

The front desk representatives (specifically Wendy and Colin) went 110% out of their way to assist us! The proximity to the Crown Center, Union Station and the MAX made the trip easy to navigate. The indoor walkways between the Sheraton and Union Station were a blessing in the cold weather. Indoor waterfall was a pleasant touch. Beds in rooms were...

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Helpful?
1Thank Adele V
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I apologize if you experienced any frustrations upon arrival, however and very happy to hear our team went above and beyond to assist you in making sure you had everything you needed for the best stay possible. We are very fortunate...

Green Bay, Wisconsin
Reviewed 6 days ago NEWvia mobile

The Westin Crown center is a very poorly kept, unprofessionally run hotel. It is extremely overpriced for the value. I will not stay here again. The room was NOT clean, filthy dirty, dusty, and soiled. We are here again for business and the lack of professional attention is unbelievable! We had to call front desk several time to ask for...

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Thank Diane H
Jim S, General Manager at The Westin Crown Center, responded to this review

Good Morning Diane. Thank you for taking your time to share your feedback regarding your recent stay at Sheraton Crown Center. At your convenience, please e mail us at james.snow.gm@starwoodhotels.com. We would love to talk to you further about your recent stay.

Toronto, Canada
Reviewed 1 week ago

I can't say bad things about the Westin Crown Center. The staff are friendly and helpful. My room and every amenity is always well maintained. The food is okay. Nothing to leap up and down about. But that's just it. It's okay. The location is great as the Kansas City Station is across the street and the WWI Museum just...

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Helpful?
Thank Trevor S
Management response:

We are pleased you enjoyed your recent stay and the proximity to local attractions. I appreciate your comments on our friendly and helpful staff. We look forward to serving you when your travels bring you back to Kansas City.

pa
Reviewed 1 week ago via mobile

The room has a gracious size with a full wall of windows looking out over the town the blackout shades completely block the morning light there's a multiple desk set up with outlets for charging your devices at the two places most needed: specifically the desk and bedside there's a conveniently. located alarm clock. a mini fridge. the bed is...

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Helpful?
Thank peggyggg
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and were able to relax and unwind in the comfort of your guest room as well as enjoy all the amenities available to you as our guest. Your feedback means...

Waldorf, Maryland
Reviewed 1 week ago

Wow , this hotel is one of the best I have stayed at period, from the valet staff (Tallman) and shuttle driver Frank , and the bar crew members they know how to make your stay a time you will never forget. This hotel has everything in it or it is in the Crown Center that is connected to it....

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Thank Allen M
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear our staff went above and beyond to create a signature stay for you and that you were able to indulge in all the great shopping and dining in Crown Center at your convenience. Your warm comments mean a lot...

Watertown, Wisconsin
Reviewed 1 week ago

Perfect getaway night on the town. The shops are close. The food was phenomenal. Took the wife and had a great first night. Everything is in walking distance. The place was spotless. Easy to the airport and back.

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Helpful?
Thank Jonathan S
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your visit and were able to indulge in all the great attractions and dining in the Crown Center area. We are very fortunate for our central location. We value your business and look forward...

STL, MO
Reviewed 1 week ago

Stayed 2 nights for business. Very large property. Rooms were decent, with nice view. Breakfast buffet was adequate - and you can order from the menu if you have more time. Nice large workout facility - overlooks the outdoor pool. Not much of a view but better than staring at yourself in a mirror. Decent room service menu, and connected...

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Thank SLS006
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and were able to indulge in all the amenities available to you as our guest. We are very excited to be renovating all our guest rooms rooms this year. I look forward to welcoming you...

Reviewed 2 weeks ago via mobile

We had no complaints here except it seemed like the hotel could use some updating. It had a nice staff. Weston is always a reliable brand. The location was good for our purposes. Other places in KC where we prefer to stay.

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1Thank JaxGatorGirl
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your comments on your stay at The Westin Crown Center. It is great to hear you enjoyed your stay and that our staff was friendly and accommodating. We are very fortunate for our central location and I am happy you were able to visit the local attractions at your convenience. We value your loyalty and look...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Region: United States > Missouri > Kansas City
Price Range: RM926 - RM1,569 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
19 questions
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over a year ago
Iowa City, Iowa
Grain Valley, Missouri
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New York City, New York
3 months ago

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Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't face the front hotel intersection as the walk signs constantly beep for the seeing impaired.”
 of 5 bubbles trevors184, 17 Mar 2017 | Read review
“I like higher floors which will give you a nice view of the whole downtown”
 of 5 bubbles AllenM540, 14 Mar 2017 | Read review
“Corner view looks at the WWI museum.”
 of 5 bubbles G9144CFjonathans, 13 Mar 2017 | Read review
“Coordinate an early check in when booking. Make sure you speak to someone on the phone or in person.”
 of 5 bubbles dessiep2016, 6 Mar 2017 | Read review
“Most rooms have good views...of the pool, ice rink or downtown.”
 of 5 bubbles AmyA91, 1 Mar 2017 | Read review
5 of 5