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Cape Town Marriott Hotel Crystal Towers

Booking.comUS$174*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$184*
US$174*
US$184*
US$174*
US$184*
US$174*
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Cape Town Marriott Hotel Crystal Towers
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528 Reviews from our TripAdvisor Community

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Showing 467: English reviews
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Cape Town, South Africa
Reviewed 3 days ago NEW

Firstly, this place deserves top marks for service. All staff without exception were efficient, courteous and completely engaged in ensuring a good experience for guests. Clearly there is an excellent training programme in place and what a difference it makes! If you're on a shopping trip to Cape Town you couldn't be better placed because the best Mall in Cape...

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Helpful?
Thank scubafan09
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear scubafan09, WOW, your detailed feedback of our hotel, location and facilities is just amazing. We really appreciate the way in which you have chosen to communicate all the positives through to us. Your feedback especially about our team is very kind and I will ensure that your comments are shared with them to continue to motivate and inspire them...

Harrismith, South Africa
Reviewed 5 days ago NEW

On arrival the staff was helpful. A fruit basket offered to Marriots members was a good welcome. Valet parking was compulsory and at times it was inconveniencing because it was like you had to report your movements. Breakfast was good although the menu was the same on daily basis. The dishes had a bad smell of food as though they...

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Helpful?
Thank MsimangaMR
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear MsimangaMR, While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful that we were able to connect with you on the phone to learn more about the experience. Our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that...

Steinhausen, Switzerland
Reviewed 1 week ago via mobile

The rooms are amazing. Size, and way everything is set up. The staff was always very friendly and helpfull. A Mall was really close by and it's easy to get into the city with Uber so it's not even too bad that the hotel isn't in the City Center. Roomservice wasn't the best, but they replaced our dinner. I highly...

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Helpful?
Thank gwenny_54
Reviewed 2 weeks ago via mobile

Stayed in the O'Conner suite- what an amazing experience! We loved everything moment. And we keep on returning! We didn't leave the hotel for 24 hours. Totally relaxed here. We booked into the spa for a day of pampering. Loved it! Sipped on a glass of bubbly at the Sushi and Champagne bar. Happiness!!

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Helpful?
Thank Isabella V
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Isabella V, What a lovely review! We are very proud of our facilities but more importantly the high level of service we strive to deliver to our guests on a daily basis. I am delighted to hear that you once again got to experience Living the Crystal Life! Thank you for the continues support and we can't wait to...

Mountain View, California, United States
Reviewed 3 weeks ago

Luxurious accommodations, superb service, delicious food and wonderful location just a 15 minute drive from city center. We stayed there for one week and it felt like home by the end - staff knew us by name, memorized our preferences and catered to our every need. The canal walk, mall, grocery stores and gym across the street make it easy...

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Helpful?
Thank Vanessa F
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Vanessa F, I am so happy to see that you found our facilities, service and rooms up to standard and that we have managed to meet your expectations. Your feedback especially about our team is very kind and I will ensure that your comments are shared with them to continue to motivate and inspire them to deliver a service...

Port Elizabeth, South Africa
Reviewed 3 weeks ago

This hotel is drawing one like a magnet--one always wants to go back there! Again Lizel helped me with our booking and like always everything was tip top. We had a beautiful room right at the top with a wonderful view of the mountain. It was fully booked and that enough is reason for the excellence of this hotel. The...

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Helpful?
1Thank Retha2013
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Retha2013, Thank you very much for taking time out of your day to write a review about your latest visit to the Cape Town Marriott Hotel Crystal Towers. I am so pleased to see that you once again enjoyed your stay with us and that we have managed to meet your expectations and hope that we can continue to...

Centurion, South Africa
Reviewed 4 weeks ago

I am a regular guest at this hotel, and this time I was very disappointed! the room was dirty, the iron and ironing board were removed, the ones then received from housekeeping was so old and unstable, I was scared to use it! I was unable to let the water out of the bathroom basin, as the plug could not...

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Helpful?
1Thank andreahollender
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear andreahollender, While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful that we were able to connect with you on the phone to learn more about the experience. Our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that...

Reviewed 22 March 2017

Spent 11 nights at this amazing hotel. It has to be one of our hotel experiences. Our room had a stunning view of the mountain. The night lights were beautiful and we slept with the curtains open most nights. The breakfast, staff and service were top notch with all .staff going out of their way to ensure guests' needs were...

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Helpful?
Thank Myrese J
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Myrese J, Thank you very much for the great review and satisfaction rating. I am so happy to see that you thoroughly enjoyed your stay with us. We are very proud of our hotel but our biggest asset is the amazing team. With a mission to provide superior customer service, we take great pride in serving your needs and...

Reviewed 15 March 2017

On Saturday me and my friend came for a fine dining experience at the towers hotel. I was a little disappointed when I found out that they do not have a set menu, but we ended up having a excellent dining experience with excellent service. However when we left the hotel and wanted to exit the parking lot, we had...

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Helpful?
Thank Jaéska P
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Jaéska P, Our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that process. Interpark is a separate entity from the hotel, however our Director of Operations has personally addressed the matter with Interpark to avoid this experience from happening again in the future. On a more positive...

Cape Town, South Africa
Reviewed 9 March 2017 via mobile

Thursday night Sushi special at the Marriot Pool bar is not that special. Half price advertised and you are presented with a menu (looks like a normal menu) read the very small print pointing out that this is the already discounted menu. Most expensive sushi in Cape Town!!!!! Not pointed out when seated. Rip OFF. Can't say I will be...

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Helpful?
Thank JonoAng
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear JonoAng, While it was disappointing to hear that your dining experience with us fell short of your expectations, I am grateful that we were able to connect with you on the phone to learn more about the experience. Feedback is the only yardstick we have to measure our customers perceptions of the service they receive while staying with us....

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Cape Town Marriott Hotel Crystal Towers is where innovative, modern design meets timeless sophistication and luxury. Located in the heart of the Century City urban hub, we are among the most perfectly located hotels in Cape Town, South Africa, settled beside a palm-lined canal and boasting views that stretch out towards the majesty of Table Mountain. Situated a mere 15 minutes from the airport, city centre, V&A Waterfront and the start of the luscious Cape Winelands, Cape Town is at one’s fingertips. What we call – Cape Town’s back yard. Take advantage of our complimentary scheduled shuttles to and from the CTICC, V&A Waterfront, Table Mountain, Camps Bay and Clifton Beaches. If you want to stay close by, take a walk across our exclusive access bridge to Canal Walk Shopping Centre, with 400 stores open all day. On your return, unwind on the deck with some fresh sushi and delicious cocktails, whilst watching the sun set over the metropolis. However, if you are looking for an intimate dinner, make your way down to the Towers Restaurant for a dining experience designed to entice the senses. If relaxation is at the top of your list, then a visit to the Award Winning Life Day Spa is an absolute must. It offers a unique place of relaxation that provides sanctuary from the stress of modern life. Facilities include treatment rooms for individuals and couples, a floatation chamber, a gym, sauna and steam rooms. To end the day, return to your magenta lit room and kick back with one of our complimentary DVD’s from the comfort of your bed or lie back in peace and soak in what it feels like to Live the Crystal Life. ... more   less 

Additional Information about Cape Town Marriott Hotel Crystal Towers

Address: Corner of Century Boulevard and Rialto Road, Century City 7441, South Africa (Formerly African Pride Crystal Towers Hotel & Spa)
Region: South Africa > Western Cape > Cape Town > Century City
Price Range: RM623 - RM1,089 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cape Town Marriott Hotel Crystal Towers 4*
Number of rooms: 180
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Questions & Answers

Here's what travellers have asked, with answers from Cape Town Marriott Hotel Crystal Towers staff and other travellers.
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Questions? Get answers from Cape Town Marriott Hotel Crystal Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms ending in '21' have large glass corner window views of Table Mountain”
scubafan09, 25 Apr 2017 | Read review
“Choose a higher floor with mountain views”
myresej2016, 21 Mar 2017 | Read review
“We stayed in appartment in eight floor. The view was great!”
jasna2017, 25 Feb 2017 | Read review
“No remarks”
tirmese, 14 Feb 2017 | Read review
“Get a room with mountain /sea views”
DavidHelfrich, 14 Feb 2017 | Read review
5 of 5
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US$174* /night
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Prices are for 1 room, 2 adults
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