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Sheraton Westport Chalet Hotel St. Louis

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Traveller (73)
Room & Suite (39)
Dining (5)
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Overview
  • Excellent24%
  • Very good32%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“the club lounge”(21 reviews)
“small balcony”(9 reviews)
“an older hotel”(10 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (481)
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475 results
Traveller rating
119
142
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58
44
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119
142
112
58
44
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All reviewsthe club loungesmall balconyan older hotelindoor poolcomedy clubbeds were comfortableupon checkairport shuttlewestportconferencemeetinglouisplazaexteriorpondnightlifeattendees
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1 - 5 of 475 reviews
Reviewed 4 days ago

We had a very large meeting with over 450 participants. It was run perfectly. The facility and staff are amazing. The staff was on point. The facility beautiful. Can't say enough nice things about the whole experience!!! Will be returning!!More

Thank heidiperham
Response from Aaron B, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 2 days ago

We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical...More

Reviewed 2 weeks ago via mobile

Stayed here for an overnight stay with family. Hotel staff was polite but not friendly and appeared stressed on checkin. No upgrade offered despite being a platinum SPG member. Had to ask and then none available. Hotel has an unpleasant smell to it on check...More

1  Thank Chandra P
Response from Aaron B, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 2 weeks ago

Dear Chandra P, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Aaron Brown Director of Rooms Sheraton Westport Hotels abrown@lhmc.com 314-878-1500 ext....More

Reviewed 3 weeks ago

We regularly stay at this hotel when visiting St. Louis. It's centrally located in the St. Louis area and is located right off the Interstate. However, it's not the easiest hotel to get to if you've never been there before or are not using your...More

Thank EricInSEMO
Response from Aaron B, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 3 weeks ago

Dear EricInSEMO, We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as...More

Reviewed 3 weeks ago via mobile

I enjoyed the room, location and price but didn't enjoy all of the kids at the hotel during my stay. It seems like they were hosting some sort of sports venue and there was way too much noise in the morning. The hotel tried their...More

Thank Aaron P
Response from Aaron B, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 3 weeks ago

Thank you for your honest feedback about your recent stay with us! We want to apologize for the noise issues you had during your stay with us. We can understand how frustrating that can be and we will use this as a training tool to...More

Reviewed 3 weeks ago via mobile

Great staff all around. Housekeeping, front desk and the bar staff were all top notch. They met all my needs and were willing to go above and beyond to make sure I was taken care of. Shout out to all the staff members I encountered.More

Thank Aaron B
Response from Aaron B, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 3 weeks ago

Dear AaronB, We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Multilingual Staff
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$138 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$138 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (73)
Room & Suite (39)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Friendlyson
19 July 2016|
Answer
Response from Nancy D | Reviewed this property |
Animals should be allowed as the hotel is awful.
-1
Votes
Friendlyson
19 July 2016|
Answer
Response from Rick L | Reviewed this property |
I believe that you would be OK. I'd give them a call to confirm.
0
Votes
AshieCo
18 September 2015|
AnswerShow all 5 answers
Response from Leanne P | Property representative |
We do not have balconies in all rooms but there are multiple rooms in the Chalet that have them. Please be aware that we are in the middle of a renovation so not all balconies can be used at this time.
1
Vote
Room Tips
"Access to several other restaurants, shops and amenities without going outside!"
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"Corridors are long, if walking is a problem, try to get a room in the Rm 301 - 350 range.near the lobby on..."
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"great pool"
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"If your room is near the pool or outdoor area, find out if there are parties scheduled."
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