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Comfort Inn Westport

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Comfort Inn Westport
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453 Reviews from our TripAdvisor Community

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Showing 451: English reviews
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Reviewed 5 days ago NEW

A collegue and I were staying at this hotel for a training. I used the last of the toilet paper and there wasn't any extra in the room. I called down to the front desk and asked for more. The reponse was, "You need to come get it." UMMMM..WWHAT!! I'm in my pjs and have to go down to get...

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Helpful?
Thank Jcatchem
Management response:

Dear jcatchem, I would like to apologize for your hotel experience. I have contacted the appropriate team members to assure this does not happen again. We pride ourself on providing the best customer experience that we can but sometimes we fall short. Thank you for providing your feedback so we can continue to improve. Sincerely, Jason Aulds

Omaha, Nebraska
HOTEL’S FAVOURITE REVIEW
Reviewed 24 January 2017

While in St Louis for a weekend conference my wife and I stayed here. The front desk clerk was very friendly, helpful and accommodating. We desired early check-in and he graciously made that happen for us. That was our first impression of this hotel. Our room was large and clean. Our night's stay was quiet and we slept great on...

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Helpful?
Thank OutdoorKidz
About Hotel's Favourite Review
Management response:

Dear OutdoorKidz, Thanks for taking time to provide us with your feedback. I was pleased to hear our staff took care of you during your recent stay. We are lucky to have such a great staff who care about our guests and I am glad that we were able to reach our goal of creating an excellent guest experience. Sincerely,...

Saint Louis, Missouri
Reviewed 4 weeks ago

Recently stayed with this hotel for a long weekend. As it was unseasonably warm the air conditioner was needed to keep the room cool. It became apparent that it was not doing its job so I called to the front desk to request repair. In minutes I had a wonderful and courteous gentleman there to check it out and within...

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Helpful?
Thank KarinBierman
Management response:

Dear KarinBierman, Thank you so much for taking the time to leave your comments about your experience. I am sorry that you did experience an issue with your air conditioner but I am happy we could get the issue resolved. Thanks again for your feedback. Jason Aulds, GM

Waupaca
Reviewed 4 weeks ago

Tricky entrance ,unique parking ,friendly and helpful desk person. Room clean ,comfortable,quiet. Breakfast very nice and well attended to.Within 20 minutes of most attractions .Would stay again.Only thing better would be an indoor pool.

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Helpful?
Thank Daniel W
Management response:

Dear Daniel W, Thank you for taking the time to leave your comments about our hotel. Our goal is to create a great guest experience and I am happy we were able to meet that goal. I understand that an outdoor pool is not convient during the cooler months however, it is a great experience during the St Louis Summer...

Reviewed 16 February 2017 via mobile

We stayed at this hotel for 4 nights, what a pleasant experience Pros: - friendly staff - very clean hotel, i don't have any remarks on the cleanliness of the hotel - hot breakfast includes yogurt, waffles, scrambled eggs and burgers, fruits, cereals, peanut butter, jelly, butter, cupcakes, donuts, juices, hard-boiled eggs, coffee and tea. - shuttle service from or...

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Helpful?
Thank HD76HD76
Management response:

Dear HD76HD76, Thanks for taking time to provide us with your feedback. I was pleased to hear that we met your expectations and you enjoyed your stay with us. Sincerely, Jason Aulds, GM

Kansas City, Missouri
Reviewed 20 January 2017 via mobile

This hotel has been our St. Louis choice for business trips for a long time. They remodeled and updated the rooms recently and it's also in a good location. They have very good service. I had updated some samples for a customer and left them in a trash bag when we left. They contacted me before they threw them away...

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Helpful?
Thank dh891b
Management response:

Dear dh891b, Thank you for taking the time to leave feedback for our hotel. I am happy that we have been able to reach our goal and keep you satisfied with our hotel and our service for many year. Once again, thank you for your comments and your loyalty. Sincerely, Jason Aulds, GM

Omaha, Nebraska
Reviewed 11 January 2017

I was stranded due to flight cancellation and southwest directed us to comfort inn where I had the pleasure to meet Justin at front desk and Rochelle the very professional and caring shuttle specialist they both made me and my family comfortable to the point that I felt like I was at a family members house. They both made a...

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Helpful?
Thank jlourenco427
Management response:

Dear jlourenco427, Thanks for taking time to provide us with your feedback. I was pleased to hear our staff took care of you during your recent stay. We are lucky to have such a great staff who care about our guests. I am happy to know that we were able to accomodate you and turn your negative experience into a...

Reviewed 17 December 2016 via mobile

We came here for a Christmas party and they are everything so convenient and easy. Jason remembered me from over a year ago and I him since I have ALWAYS been taken care of. I've stayed here for years and never been unhappy.

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Helpful?
Thank Greg S
Reviewed 12 December 2016 via mobile

I absolutely love your decorations and the room was great, clean and smelled great. I came here for a get together with some of my girlfriend's and I had the best time because of your front desk. Nicole with the curly hair was very bubbly, and offered to help. Every time we would walk pass the front desk she should...

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Helpful?
1Thank westportExpert
Shawnee, Kansas
Reviewed 6 December 2016

I've been staying at this property for 10+ years. Staff is always outstanding. I have never had a bad experience here. I am a very frequent business traveler, and can stay anywhere, but I always come back.

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Helpful?
Thank ColorResources
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear ColorResources, Thank you for the positive feedback and for your 10+years of loyalty. We love when we hear from our guests and it's really nice to hear that over the years your stays have exceeded your expectations. Thanks again for your kind words. Happy Holidays Joe Bryson SVP

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Inn Westport

Address: 12031 Lackland Road, Maryland Heights, Saint Louis, MO 63146
Region: United States > Missouri > Saint Louis > Maryland Heights
Price Range: RM428 - RM671 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Westport 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Hotel Style:
#1 Green Hotel in Maryland Heights
#3 Family Hotel in Maryland Heights
#3 Business Hotel in Maryland Heights
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Westport staff and other travellers.
9 questions
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Greenwood, Indiana
Saint Louis, Missouri
1 month ago
Rochester, New York
Montana
over a year ago
over a year ago

See all questions (9)

Questions? Get answers from Comfort Inn Westport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need a microwave or refrigerator in your room they have them, just ask.”
 of 5 bubbles KarinBierman, 27 Feb 2017 | Read review
“Our room was on the highway side of the building but the hotel sits high enough that we did not get any noise.”
 of 5 bubbles 270danielw, 25 Feb 2017 | Read review
“Talk to justin”
 of 5 bubbles jlourenco427, 10 Jan 2017 | Read review
“First floor rooms are VERY conveniently placed with the lobby being in the middle of the hotel.”
 of 5 bubbles AABish25, 5 Dec 2016 | Read review
“MIght check the room to make sure it is clean before accepting it.”
 of 5 bubbles jesbigfish, 7 Sep 2016 | Read review
5 of 5