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I did not like to spread out multiple building spread of rooms. This was less than ideal, because it was a rather cold day in St. Louis.
Staff very pleasant. Very pleasant about giving me a late checkout.
HEalth club has one of each, a...More
Response from John H, General Manager at Residence Inn St. Louis GalleriaResponded 30 January 2018
I am very sorry our layout was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. I do apologize for the noisy...More
I visited St Louis for a funeral and a basketball game. Staff were friendly and very accommodating. Good breakfast, good atmosphere, good value. it were a very good experience. Will stay when visiting again from Memphis, Tn.More
Response from John H, General Manager at Residence Inn St. Louis GalleriaResponded 17 January 2018
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that the team at Residence Inn St Louis Galleria met your expectations. Your feedback will be shared with the team to continue...More
I just needed a quick overnight visiting a friend in St. Louis area and this was fine for the price. It is within walking distance to a lot of food and mall. It's very old though. It was quiet, but is quite spread out. The...More
Thank Sharon S
Response from Katina D, Manager at Residence Inn St. Louis GalleriaResponded 4 December 2017
Hello Ms. Sharon, Thank you for filling out the survey, We apologize for any inconvenience this may have cause you. If you travel bring you back to the area we will hope you will give us another chance to make this right for you.
Ok, this isn't a luxury Residence Inn. It is definitely old style, and I generally prefer newer properties. That said, our room was spacious, very clean, and comfortable. So I really can't complain. At first, I thought the location and property seemed a bit sketchy...More
This property is dated. Decor is from the early '70's. Walls are thin. Sleeping in Building One was analogous to a sleepless night under an overpass. A rough walk on the other side of the freeway to the Galleria. No waste bins in the bathroom....More
Response from Katina D, Manager at Residence Inn St. Louis GalleriaResponded 25 October 2017
Thank you for expressing your concern with us, Our goal is to take care of all our guest and make them feel at home. All waste bins are kept out of the guest way under the vanity area in the bathroom. We hope that you...More
Response from Janessa C | Property representative |
Let me first apologize for the delay in my response. I don't know how I missed your correspondence. Yes William is still with us and such an amazing young man. Please do not hesitate to reach out to me if you have any... More
Let me first apologize for the delay in my response. I don't know how I missed your correspondence. Yes William is still with us and such an amazing young man. Please do not hesitate to reach out to me if you have any further questions. We look forward to serving you again.