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Counters in room were stickey. Room had a smoking smell. TV was dirty and only a few channels worked. Breakfast was cold and not fully supplied. Planned to spend three nights there but after one moved to another hotel. Had to park a good distance...More
Thank Raymond D
Response from Haley G, Manager at Residence Inn St. Louis GalleriaResponded 11 August 2018
I am SO sorry to hear about your experience at our property. The level of service and standard of cleanliness you experienced is absolutely not acceptable by your standards, or ours. Rest assured, we will do everything in our power to share your experience...More
I have been staying at this hotel since July 16, 2018, last Saturday, August 4, 2018, I had my room number 221 invaded by criminals, robbed of my personal property, money, invaded my privacy and caused me moral, material damages and psychological. By mistake of...More
We checked in after a long 10 hour 100 degree car ride to get here. Rese at the front counter noticed I could get a free upgrade and gave us the upgrade for our stay. This made everything so much easier for us since my...More
The room was quite large, much like an apartment with a full kitchen including a stove with a regular oven. Lots of closet place. A hot breakfast was served in the morning to help us start the day. The clerk helped us to identify a...More
I go to great lengths to only stay at Marriott concepts when I travel. This stay shook my confidence in thinking all Marriott properties are top notch. There is no way this hotel was worth $500 for two nights.
I want to distinguish between people...More
2 Thank Henry A
Response from John H, General Manager at Residence Inn St. Louis GalleriaResponded 22 May 2018
Dear Henry A:
On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest...More
Response from Carlos Magno M | Reviewed this property |
The room is private but be careful with security. I had my room stolen, the hotel mistakenly handed the key to my room to criminals, it was 10 days ago and the Residence Inn by Marriott hotel does not pay, they sent me a... More
The room is private but be careful with security. I had my room stolen, the hotel mistakenly handed the key to my room to criminals, it was 10 days ago and the Residence Inn by Marriott hotel does not pay, they sent me a Claim from an insurance company, ahhhh surprise, since the 14th of May the company is not the insurer of the hotel !!!! They do not compromise with the guest, look for another hotel!
Response from Janessa C | Property representative |
Let me first apologize for the delay in my response. I don't know how I missed your correspondence. Yes William is still with us and such an amazing young man. Please do not hesitate to reach out to me if you have any... More
Let me first apologize for the delay in my response. I don't know how I missed your correspondence. Yes William is still with us and such an amazing young man. Please do not hesitate to reach out to me if you have any further questions. We look forward to serving you again.