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Ameristar Casino Resort Spa St. Charles

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Traveller (203)
Room & Suite (243)
Dining (88)
Overview
  • Excellent64%
  • Very good20%
  • Average7%
  • Poor3%
  • Terrible6%
Travellers talk about
“sports bar”(30 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (692)
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Traveller rating
432
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432
140
51
24
42
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All reviewssunken living roomsports barview of the riverslot machinesan indoor outdoor pooldouble sinkshuge bathroombeautiful roomsitting areamissouri riverbeautiful propertycoffee tableflat screen tvameristar casinohot tubwalk in showermini fridge
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1 - 5 of 689 reviews
Reviewed 4 days ago via mobile

I stay at this hotel about once every 2 months as it’s close to our office. The rooms and hotel are very nice, but my most recent stay had some issues. I always request a nonsmoking room, but it’s stay I could smell a lot...More

Thank Tex S
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 2 days ago

Thank you for taking the time to share your experience with us. We are disappointed to see your recent stay was not the five-star experience we strive to achieve. We appreciate your feedback and will pass your comments on to our leadership team. We look...More

Reviewed 1 week ago

The rooms were really nice...except both beds in room 518 were terrible. They both had such a big "dent" on one side that I felt like I was going to roll off. I had to sleep on the "uphill" side and not move around too...More

Thank dsteele2018
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 1 week ago

Thank you very much for your visit and your review. We are thrilled to see your overall experience was great. We will be sure to pass your comment about the mattress along to our hotel team to make sure everything in your room is up...More

Reviewed 2 weeks ago

My Mom's birthday was Saturday March 24 and wanted to do something special so my brother came in from Dallas and I came in from Columbia MO to Celebrate her Birthday and she wanted us to all stay at Ameristar so she booked three rooms....More

1  Thank Garth D
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 2 weeks ago

Thank you for sharing your experience with us, Garth. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We appreciate your feedback and will share your comments with our leadership team. Thank you for...More

Reviewed 4 weeks ago

My daughter and I went here a few weeks ago, it was both of our first times here. She wanted to go to a casino as part of her 21st birthday trip. We told the lady(Sharon? maybe) who checked us in we were celebrating my...More

Thank Aimee L
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 3 weeks ago

Aimee, thank you for taking the time to share your experience with us. We are thrilled our staff was able to make your daughter's birthday a memorable experience. We appreciate all your kind words and look forward to having you both as guesta again soon.

Reviewed 4 weeks ago

A lot of little problems certainly added up. Amazingly, there is not a Bell Desk and I never saw a single bellman around (although I was told that they do exist). There was a problem retrieving my car from Valet. The valet ticket gave an...More

Thank Brett J
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 3 weeks ago

Brett, thank you for taking the time to leave us a review. We appreciate your kind words regarding our staff and room. We are disappointed you had a bad experience with our valet and have forwarded all your comments to our leadership team for review....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Casino and Gambling
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$146 - US$348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$146 - US$348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (203)
Room & Suite (243)
Dining (88)
Pool & Beach (32)
Amenities (84)
Questions & Answers
Ask a question
Stacy M
5 March 2018|
AnswerShow all 4 answers
Response from PNKinc | Property representative |
Hello Stacy, thank you for your interested in Ameristar St. Charles. The pool will be closed May 14th - 18th. The pool should reopen on May 18th in the late afternoon. You can find information regarding pool hours on our... More
0
Votes
Alice E
7 December 2017|
AnswerShow all 2 answers
Response from Service-Me-Good | Reviewed this property |
These rooms are great. They do offer drip coffee makers that are available in each room. There is also Starbucks served at their bakery which taste pretty good.
1
Vote
kaygirl1111
1 December 2017|
AnswerShow all 6 answers
Response from jreeten | Reviewed this property |
Yes there is. The Salon is part of the ARIA Spa.
0
Votes
Room Tips
"I should have requested a room change and hoped for a better mattress."
Read review
"We had a river view, but honestly i bet the pool view would've been nice also"
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"Ask for a even number room. Thats the side the river is on."
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"If you are going to swim with children get there before 8pm."
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