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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Arrived very late. Had checked in online previously (a great service!). Exceptionally friendly service at front desk. Room was a spectacular suite, great view of the Missouri River, very well-appointed, and split-level to boot. 3 TVs. Room service the next morning was right to the...More
1 Thank Bruno H
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 2 weeks ago
Thank you for taking the time to share your experience. We are thrilled to see you enjoyed your stay at Ameristar St. Charles. We appreciate your kind words about our hotel and room service. We hope to have you stay with us again soon.
The Ameristar is an all-suites casino hotel beside the Missouri River. Hotel is easy to reach off Highway 70 East / West. Th presort is large with plentiful parking inside their parking garages (free). We had a small glitch checking in, as they could not...More
1 Thank ChiefGuru
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 2 weeks ago
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!
Everything was so nice here. The front desk staff was very helpful in explaining the details of our room and amenities, very friendly and professional. The lobby is beautiful. Our room was also beautiful, we loved the sunken living room. Complimentary coffee and water was...More
1 Thank Sue L
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 2 weeks ago
Hello Sue, thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your overall stay and appreciate your kind words. We look forward to having you as a guest again soon!
We stayed at St Charles location on April 28-30th. On arrival we were pleasantly surprised at how easy it was to check in and park - our room was gorgeous. On Saturday, we left our hotel around 9 am and returned at 4:45, to our...More
1 Thank Sherri D
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 3 weeks ago
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review. If you...More
Had a motorcoach of seniors staying at this resort. We were met by Brian with all of our keys and information. Everyone in our group loved the hotel, accommodations, buffet, casino, etc. We had an early departure time the next morning and the restaurant even...More
1 Thank Carolyn B
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 3 weeks ago
Hello Carolyn, thank you for sharing your experience with us. We are thrilled to see your group enjoyed their visit. Thank you for the kind words. We look forward to having you stay with us again soon.
Hello Stacy, thank you for your interested in Ameristar St. Charles. The pool will be closed May 14th - 18th. The pool should reopen on May 18th in the late afternoon. You can find information regarding pool hours on our... More
Hello Stacy, thank you for your interested in Ameristar St. Charles. The pool will be closed May 14th - 18th. The pool should reopen on May 18th in the late afternoon. You can find information regarding pool hours on our website. We look forward to having you stay with us!
