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Westin St. Louis

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Westin St. Louis
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1,398 Reviews from our TripAdvisor Community

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Showing 1,384: English reviews
Reviewed yesterday NEWvia mobile

Stayed here expecting similar Westin standards but came up short. Make up and stains on the sheets. Told front desk and they said house keeping would take care of it. Second day same stains. Ate breakfast first day at their restaurant city grill. Get the same breakfast for free at Fairfield inn. They do not do the little things or...

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Thank G D
Reviewed 1 week ago

We used a Groupon promotion to book two nights. It was nice, clean and well appointed. It is close to the baseball station and the Arch. You have to pay extra for wi-fi unless you are part of a certain program. The hotel, is very pretty and decorated very nicely, as are the room. The bathrooms are amazing. The parking...

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Thank Marge A
Dan M, Manager at Westin St. Louis, responded to this review

Dear Marge A, Thank you for taking the time to provide such detailed feedback regarding your experience at Westin St. Louis. I was extremely pleased to read that you enjoyed the cleanliness and spaciousness of your guest room. Our bathrooms are truly amazing as well. Your comments will certainly be shared with our team. I was saddened to learn that...

Reviewed 1 week ago

We had a really nice King overlooking Ballpark Village and a view that included the Arch. Very clean and comfortable with a huge bathroom and deluxe shower. The service at the front desk, the Valet, and in the restaurant was truly exceptional. Bonus points for the Valet and our server in the restaurant for all the local information and transportation...

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Thank Terri S
Reviewed 1 week ago via mobile

This hotel never ceases to amaze me by the service they provide. One thing they are very pet friendly. We have a 60 pound American bulldog and they are very welcoming to her. We got a room without a tub so I made a call and they switched our rooms immediately. The fitness center is almost like a real gym...

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Thank Johnny W
Reviewed 2 weeks ago

We stayed here for a Friday night getaway to downtown STL. I booked through Priceline name you price tool and paid $61 + tax which was about $80 overall. This hotel stay was definitely worth that price but not much more. Location is fantastic, right next to the third base entrance of Busch stadium and across he corner from the...

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Thank Mike C
Dan M, Manager at Westin St. Louis, responded to this review

Dear Mike C, Thank you for taking the time to share your experience about your stay at Westin St. Louis. We were delighted to read that you enjoyed the location of our property as well as your encounters with our friendly staff. Thank you for your feedback regarding pricing of our in room amenities. We understand the importance of providing...

Prairie Village, Kansas
Reviewed 2 weeks ago

Very nice and clean, what you would expect from Westin. Didn't like that the parking was across the street and the attendant was a little rude. Rooms were nice. We had a corner room and so the set up was a little odd, but very spacious. Very close to downtown activities.

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Thank KCtiger85
Dan M, Manager at Westin St. Louis, responded to this review

Dear KCtiger85, Thank you for taking the time to share your comments regarding your recent stay at Westin St. Louis. We were delighted to read that you enjoyed the spaciousness, quality and cleanliness of your guest room. Please accept our sincerest apologies about your encounter with the parking attendant. We will certainly bring this to management's attention to ensure pleasant...

Boston, Massachusetts
Reviewed 3 weeks ago

The Westin's reputation stay has always been really great so I expected nothing less than the best. However, I was really disappointed. First, there was no concierge lounge. Second, the carpeting in the rooms and halls have seen better days. Third, the walls are paper thin, and I think that was the deal breaker for me. My neighbor had some...

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Thank smc46
Dan M, Manager at Westin St. Louis, responded to this review

Dear smc46, Thank you for recently taking the time to share your experience regarding your stay at Westin St. Louis. I was delighted to read that you enjoyed the location of our property as well as our Westin Workout. Please accept my sincerest apologies for not being able to provide an exceptional experience outside of these mentions. I understand and...

Fort Worth
Reviewed 17 January 2017 via mobile

Saw this hotel on various sites for a low rate. We booked it and we're curious as to the low rate. Only drawback was parking was $20 self and $30 valet. But that's par for downtown. That said this is the nicest, cleanest hotel we've stayed on downtown STL. The rooms are very good size, with the typical comfortable bed...

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Thank txscch
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 12 January 2017 via mobile

We stayed at the Westin in St Louis in January of 2017. We ate the breakfast buffet there which was very good. We had a great server at the restaurant named Rod. He was very friendly and gave wonderful service and because of that we will be back to eat there.

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1Thank A TripAdvisor Member
Springfield, Missouri, United States
Reviewed 10 January 2017

Sadly we were in town to visit our 6 month old granddaughter who is in Pediatric ICU at the children's hospital. We had a very stressful day with no meals since breakfast and got to the hotel at 10:30 pm starving, but too tired to sit in the restaurant. Ordered room service and it took an hour and a half...

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Thank Dawn S
Dan M, Manager at Westin St. Louis, responded to this review

Dear Dawn S., Thank you for recently posting your online feedback regarding your experience at Westin St. Louis. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. The room service troubles you encountered during your stay are not typical of the service we offer, and I regret that we were...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 

Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Price Range: RM655 - RM1,872 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Westin St. Louis 4.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Hotel Style:
#2 Romantic Hotel in Saint Louis
#2 Spa Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#6 Luxury Hotel in Saint Louis
#8 Green Hotel in Saint Louis
#11 Family Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Westin St. Louis staff and other travellers.
19 questions
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over a year ago
2 months ago
Atlanta, Georgia
6 months ago

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Questions? Get answers from Westin St. Louis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There really aren't bad rooms.”
 of 5 bubbles 734margea, 13 Feb 2017 | Read review
“Loved our view of the Arch and Ball Park Village! Especially pretty at sunrise.”
 of 5 bubbles terris171, 13 Feb 2017 | Read review
“Solid construction makes all rooms super quiet”
 of 5 bubbles AreDoubleYouDee, 9 Jan 2017 | Read review
“Choose 2nd floor to take advantage of free Wifi made available only in the lobby”
 of 5 bubbles jeffw30, 11 Dec 2016 | Read review
“Suites are large with multiple TV's and dining table”
 of 5 bubbles ScottD58, 9 Nov 2016 | Read review
5 of 5