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St. Louis City Center Hotel

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St. Louis City Center Hotel
St. Louis City Center Hotel
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953 Reviews from our TripAdvisor Community

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Brampton
Reviewed yesterday NEW

It has very Clean rooms. The staff here was very polite and Very helpful when we had questions. Its very Close to attractions especially the Scottrade center, which is why we were here to watch a blues game. Very comfortable beds.

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Helpful?
Thank crystall1982
Denver, Colorado, United States
Reviewed 3 days ago NEW

Okay stay. Desk clerk was very nice and check in was great even at 11:30pm. Lobby was very nice, It's when I got off the elevator on the 7th floor when I noticed the hall carpets needed attention food/? stains in the Halls. In the room, carpets and some furniture was stained and needed cleaning, I didn't want to walk...

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Helpful?
Thank Tony S
Saint Louis, Missouri
Reviewed 1 week ago via mobile

Nice spacious room, great amenities. It's located close to every thing downtown. After chilling downtown checking the sites we hit the pool area. Pool and patio area have a beautiful view of the skyline.

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Helpful?
Thank RastaMermaid
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Providing an entertaining experience for our guests is what we strive for. Thank you for leaving your feedback. It sounds like you arrived to a comfy, large room with all the amenities you might need. You were also able to kick back and relax at the pool which must have been nice. Our hotel is located in such a fun...

Saint Louis, Missouri
Reviewed 1 week ago via mobile

Sheets do not go to ends of bed, stains all over the floors, bathroom not cleaned, couch and chairs soiled. I couldn't even put my toddler down. We left immediately, despite the fact they won't refund.

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Helpful?
Thank slim3450
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

We would like to thank you for bringing your concerns to our attention. From your account, it sounds like your room was not properly prepared upon arrival. This is inexcusable as we expect each guest to feel welcomed as they walk into a clean and comfortable room. We apologize for this oversight and encourage you to reach out to us...

Reviewed 1 week ago

The hotel is in need of renovating. The rooms are clearly years old. There were often lines for checkin. Luckily we arrived at a slow time. Our rooms keys failed to work twice in three days. It appeared to be a glitch overall as other guests complained of the same thing. Housekeeping simply didn't show up the second day of...

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Helpful?
Thank Ken F
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Dear Ken, We would like to begin by thanking you for returning to stay with us and to let you know that we sincerely apologize that this stay did not meet and exceed your previous experience. We apologize for any inconvenience caused due to the room keys and we have our maintenance team looking into this. We will also follow...

Saint Louis, Missouri
Reviewed 1 week ago

I selected this hotel off expedia's website. Once I arrived at the hotel, I parked out front and was told that there was a parking deck that I could use and the fee would be 20.00 a night for parking and 23.00 a night for valet parking. I rented a car at the airport so I had no choice, I...

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Helpful?
1Thank sapphire46687
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Thank you for taking the time to provide your valuable feedback. We are happy to hear you appreciated your comfortable bed while staying with us. However, we are saddened to hear that you experienced other incidents that caused you to be less than satisfied with your overall visit. We are sorry extra charges were not advertised in advance when using...

Orlando, United States
Reviewed 2 weeks ago via mobile

Room very outdated. Dust everywhere on furniture, base board and carpet Mold around sick drain. Bed sheets didn't cover the matttess parking garage and stairwell very filthy and trash items everywhere

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Helpful?
1Thank David B
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Dear David, Thanks for taking the time to let us know about your most recent stay at our property. We take feedback from our guests very seriously and we're really sorry to hear that you did not enjoy your visit. Please know that our Housekeeping staff will revisit the items that you mentioned here and we can assure you that...

South Bend, Indiana
Reviewed 2 weeks ago

The room is deff not worth what we paid. Floors so dirty you don't want to walk with no shoes on. No washcloths in the bathroom and when you call and ask you never receive. The walls have dried liquid all down next to the bed and he bed has no sheet. What kind of hotel doesn't put on a...

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Helpful?
1Thank Angie M
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Dear Angie, We appreciate you letting us know about your stay at the St Louis City Center Hotel. We're really sorry to hear that you did not have a good experience. Our team works hard to ensure that our guests have comfortable stays and excellent customer service and we hate that this was not evident during your visit. We will...

Reviewed 2 weeks ago via mobile

We stayed here during a basketball conference. It is conveniently located near Scott Trade Center with is a short walk away. The hotel is very clean and staff are helpful and friendly. The rooms are spacious and the bed was quite comfortable. It has a restaurant, which has good food though perhaps a little pricey for the "average" person ($15...

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Helpful?
Thank Sue C
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Dear Sue, We appreciate that you took the time to share your recent stay at St Louis City Center Hotel. Knowing you felt safe and enjoyed clean and comfortable accommodations truly makes our day. We strive for every guest to have this experience. We hope that your breakfast gave you enough fuel for a full day ahead and that our...

Jefferson City, Missouri
Reviewed 2 weeks ago

This hotel charges $200 deposit when you check in and you do not receive it back until the room has been "inspected". This hotel has a cold water pool and a broken hot tub; the hot tub has been broken for over one year, apparently. This hotel, after charging me $289 for two nights and a $200 deposit, checked us...

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Helpful?
1Thank krnurse04
FrontDesk_GM, General Manager at St. Louis City Center Hotel, responded to this review

Thank you for bringing your concerns to our attention. We would like to first apologize for the overall dissatisfaction with your stay. We strive to provide every guest with clean and comfortable accommodations and an enjoyable experience at a great value. We are deeply disappointed that we did not meet your expectations or our own. We will be reviewing your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 

Additional Information about St. Louis City Center Hotel

Address: 400 S 14th St, Saint Louis, MO 63103-2708 (Formerly Sheraton City Center)
Region: United States > Missouri > Saint Louis > Downtown
Price Range: RM456 - RM1,014 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Hotel Style:
#7 Green Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from St. Louis City Center Hotel staff and other travellers.
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Questions? Get answers from St. Louis City Center Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very accessible to the uptown area and center city attractions”
 of 5 bubbles sapphire46687, 10 Mar 2017 | Read review
“5th floor king single was a nice room”
 of 5 bubbles T9605JWmarkw, 12 Feb 2017 | Read review
“Mention parking next door and they will match the price.”
 of 5 bubbles 48kevinb48, 16 Jan 2017 | Read review
“Rooms with a view.”
 of 5 bubbles gallen2017, 3 Jan 2017 | Read review
“King rooms are spacious”
 of 5 bubbles 111kristak, 30 Oct 2016 | Read review
5 of 5