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St. Louis City Center Hotel

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St. Louis City Center Hotel
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916 Reviews from our TripAdvisor Community

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Showing 907: English reviews
Jefferson City, Missouri
Reviewed 12 June 2013

There's no doubt this is a very well located hotel. That's about the best recommendation I can give it. It was clean, the beds were comfortable, but the staff was disinterested at best and the neighborhood is not the greatest. We walked around downtown a little bit and were offered illegal substances no less than three times at the bus...

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Helpful?
Thank EP_AlwaysOnTheGo
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

EGranger, Thank you for being so honest with us in your review. We apologize that our front office team seemed disinterested and did not focus on you, our guest, during your arrival to the hotel. This is certainly not the first impression we like to make. We are sorry to hear that you felt unsafe in the area and that...

ashley, IL
Reviewed 11 June 2013

Stayed at this hotel for an overnight visit. I was very pleased. Rooms were spacious, clean and comfortable. I read some reviews that said this location was outdated, ok, maybe the carpets in the halls were a little worn but I don't stay at a hotel for the carpets! Our room was quiet and we never heard anyone in the...

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Helpful?
Thank headymac
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear headymac, Thank you very much for choosing the Sheraton St. Louis City Center Hotel, and for giving us the opportunity to demonstrating our commitment to total customer satisfaction. Good or bad, we truly believe that feedback is a gift. It was gratifying to read that you rated all areas as excellent; your comments will be shared with our Team....

Nashville, Tennessee, United States
Reviewed 6 June 2013

St. Louis is my hometown so whenever I visit family, my husband and I love staying at this Sheraton location. The building itself is wonderful with the large trompe l'oeil painting. The service is always top-notch and the rooms are comfy and clean. Their workout room is well equipped and the pool is located on an upper floor with a...

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Helpful?
Thank Mary B
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear valued Guest, Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience on Trip Advisor after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue...

London, United Kingdom
Reviewed 6 June 2013

Dingy, no natural light. Room was musty and depressing. We tried to get room service late at night, and despite an "ALL DAY DINNING" menu, we were told room service is not available after a certain hour (I forget if it was 11pm or 1am). Asked the desk for directions to what turned out to be a very well known...

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Helpful?
Thank JOV66
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Valued Guest, Thank you for choosing The Sheraton St. Louis City Center Hotel for your recent visit to St. Louis. I want to sincerely apologize for the disappointing experience you encountered during you visit. I very much regret the unfortunate circumstances that led to the frustration and inconvenience that you suffered. As I am sure you understand; Guest Satisfaction...

Cheyenne, Wyoming
Reviewed 5 June 2013

The hotel was nice, clean and comfortable. The room was large and had a pull out bed in the couch for our 4 year old. It is right across the street from the Metro Train station so it is easy to grab a train. We took the train to get to the Zoo and back. You can also take it...

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Helpful?
Thank Sparkyvett
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Valued Guest, Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to complete this survey after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our...

Madison, Wisconsin, United States
Reviewed 5 June 2013

I enjoy Sheraton properties, I try to stay in a Sheraton whatever city I end up in (SPG Plat)- St Louis is no different! The location is great, the rooms are nicely sized (although the furniture in the rooms is dated), and the staff is very friendly! I want to specifically call out Maurice up in the Club Lounge, I've...

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Helpful?
Thank Christopher A
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Valued Guest, Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites. We truly appreciate you staying with us and appreciate the time you took to share your experience. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services. It was gratifying to learn...

Liverpool, United Kingdom
Reviewed 3 June 2013

We were very pleased with the standard of the rooms and the service although it was pricey, and it was very handy for the local metro. However the surrounding area was lacking in restaurants and bars - it also did not feel totally safe, and we do like to walk and get out of the hotel, so I have downgraded...

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Helpful?
Thank Keith O
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

Keith O, Thank you for sharing your experience. We are sorry to hear that you didn't feel as safe as we might like you to feel. With our location being so close to several methods of mass transportation and public transportation that is more foot traffic in our area than other hotels and parts of downtown. We assure you this...

North Liberty, Iowa
Reviewed 29 May 2013

Overall the Hotel was nice. But everything costed alot. Parking, WiFi, food & beverages. You pay a high price to stay and then have to purchase everything. Comfortable beds, bath and size of suite. The resturant was nice and everyone was very friendly and helpful.

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Helpful?
Thank LisaMct
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

LisaMct, Thank you for your review of our Sheraton. We are glad to know you enjoyed the Sheraton Sweet Sleeper bed, the size of the suite, and your restaurant experience. While we try to ensure the price of our amenities are comparable or less than other downtown St. Louis hotels, we understand that unexpected fees can put a damper on...

Illinois
Reviewed 29 May 2013

We got this hotel through a priceline express deal. It was rated 3.5 stars, but I gotta say--this is a hotel which sorely needs renovation. We stayed one night here and one night at the Sheraton in Clayton and they were like night and day. On the plus side: the rooms at the Sheraton St Louis were large. We were...

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Helpful?
1Thank Illinois_traveler22
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

Illinois_traveler22, Thank you for being so honest with us regarding your visit even though all of it was not good. We are so happy to know you enjoyed the pool, the location, and the size of the guest room. It is true that our furniture and carpet is older and worn more than we would hope. We look forward to...

Chicago, Illinois
Reviewed 27 May 2013

My husband and I were making a last minute weekend trip to see family, and we decided to get a hotel in St Louis for the evening to break up the drive. We have stayed at different hotels in the past in St Louis and never had an issue... until this time. Parking - $17/day self park or $28/day for...

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Helpful?
Thank Jenniye5
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

Jenniye5, We appreciate the honest review you have given us because it allows us to work on this moving forward. We can't deny that our hotel is older and has more wear and tear than we would like, but we try to make up for this with wonderful customer service. It seems this wasn't the case during your visit. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 

Additional Information about St. Louis City Center Hotel

Address: 400 S 14th St, Saint Louis, MO 63103-2708 (Formerly Sheraton City Center)
Region: United States > Missouri > Saint Louis > Downtown
Price Range: RM399 - RM825 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Hotel Style:
#7 Green Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from St. Louis City Center Hotel staff and other travellers.
9 questions
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Questions? Get answers from St. Louis City Center Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King rooms are spacious”
 of 5 bubbles 111kristak, 30 Oct 2016 | Read review
“with views to centre of hotel”
 of 5 bubbles zmartie2015, 29 Oct 2016 | Read review
“Ask for a room with an exterior view.”
  • Bedroom of suite -- nice view and light.
  • Livingroom area -- large with frig and seating.
 of 5 bubbles Often_on_road, 24 Oct 2016 | Read review
“Go to Union Station”
 of 5 bubbles 752tierneyj, 21 Oct 2016 | Read review
“Corner rooms are larger”
 of 5 bubbles shirlm2016, 17 Oct 2016 | Read review
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