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I was attending a sporting event at the convention center so I booked my reservation requesting two connecting rooms with two double beds, 8 months prior to my arrival date. I understood that they could not guarantee my request so I called twice to make...More
Response from Danielle T, Assistant Rooms Operations Manager at Marriott St. Louis GrandResponded 2 days ago
I sincerely appreciate your honest feedback in regards to your experience at the Marriott St. Louis Grand. I apologize that we fell short of meeting your expectations. We pride ourselves on exceeding customer service levels and delivering positive experiences. If you would like...More
Excellent location by convention center and near the arch. Lack of restaurants to eat breakfast in the area on weekends. Room was clean and nice bed was comfortable.
The Crystal ballroom on the 20th floor had an excellent view and was great for the wedding...More
Friendly staff and updated hotel lobby and rooms made this a great stay for a local wedding. The Crystal Ballroom was spectacular and again the banquet staff were very nice and helpful. The sleeping rooms were clean, updated and the bed comfortable. Easy to walk...More
This hotel is very nice and updated. The parking is somewhat inconvenient. The garage is behind the hotel and it’s not connected either. $20 to self park. Check in was crowded but there were many employees and they got us through promptly. Room was clean...More
After many years finally traveled from Chicago to St Louis to see a Cubs game at Busch Stadium. This site was a 10 minute walk to this park. It is also perfect for Hockey Games. Many nice area restaurants to walk to also. Room was...More
I did not have a car. Used Uber instead. Agree with others though. If I had a vehicle, I would definitely valet. That noted, for whatever reason, Uber had a hard time locating me at the hotel several times. Not sure why.