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Holiday Inn St. Louis - Downtown Conv Ctr

Certificate of Excellence
GreenLeadersBronze level
09/04/2017 10/04/2017
1 room 2 adults 0 children
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Holiday Inn St. Louis - Downtown Conv Ctr
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274 Reviews from our TripAdvisor Community

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Showing 269: English reviews
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Rowlett, Texas
Reviewed 1 week ago NEW

Stayed at the Downtown Holiday Inn for 5 days for a Convention. This hotel was not grand. It did not have a lot of bling. But it was neat and clean. It had a hotel bar and restaurant. Breakfast was better than many other hotels because in addition to the buffet you could order from the breakfast menu cooked to...

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Helpful?
Thank Fred M
Racquel G, General Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for choosing Holiday Inn St. Louis - Downtown for your recent stay in Saint Louis. We know you have other options and we thank you so very much for choosing us! I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip....

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Pros: sports bar downstairs served us dinner last night at close. They didn't have to but chose to help us out. Cons: AWFUL front desk people at checkout, bathroom tub has paint falling off of it, and white paint all over the room walls. The restaurant saved the day or I would have given it one star.

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Thank A TripAdvisor Member
Racquel G, General Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for choosing Holiday Inn St. Louis - Downtown for your recent stay in Saint Louis. We know you have other options and we thank you so very much for choosing us! I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip....

Owensboro, Kentucky
Reviewed 2 weeks ago via mobile

We booked this room several months in advance. We understood that hotel was undergoing renovations or had recently completed them. All renovations were complete by our arrival the first weekend of March. The lobby was well appointed with comfortable seating. The lovely indoor pool was visible on second level. Parking was $15/per night but it was in a locked/gated lot...

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Thank eachdayagift
Racquel G, Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for choosing Holiday Inn St. Louis - Downtown for your recent stay in Saint Louis. We know you have other options and we thank you so very much for choosing us! I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip....

Memphis, Tennessee
Reviewed 3 weeks ago

The rooms were nicely decorated and beds were comfortable. Check in was quick and easy; parking was close and the staff WAS EXCELLENT. Courtney from the restaurant went way above and beyond our expectations. He has customer service skills that will get him far in life. He made sure our group had food after an late night game and stayed...

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Helpful?
Thank traveler83166
Reviewed 4 weeks ago

I Must Point out one Employee that went over and above the call of duty. During my stay, I order a pizza from ELICIA'S Pizza. I took over two hours for the pizza. After several attempts and two hours I call the store to Cancel my order. Twice they hung up. The Pizza store Manager Hung up. Thats when i...

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Helpful?
1Thank Bruce v
Racquel G, Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

TripAdvisor helps millions of visitors every month plan the perfect trip. Our staff is always eager to hear what you liked and how we can improve. I am proud to hear that they delivered exception service to you during you time with us. I am glad to hear Jada mentioned by name. She is one of our great front desk...

Illinois
Reviewed 4 weeks ago via mobile

My husband and I stayed at this hotel for an event. The first issue . . . We waited for about 10 minutes at the gate to the parking lot because the staff had failed to put up the "full lot" sign. Second issue . . . The event we were here for hadn't specified which room we were to...

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Helpful?
Thank sherbertw
Racquel G, Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. However, it is regrettable that the condition of the of service received fell below your expectations. Your feedback is of great importance to us and allows us to monitor...

Laconia, New Hampshire
Reviewed 10 February 2017

Was convenient for working at the dome, right across the street. Room was ok for 1 person. I had an issue with my heater only blowing cold air, they took care of that while I was gone for the day working.

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Thank hdsargent
New Jersey
Reviewed 30 January 2017

Overall, it was a positive experience --- room was great, we were able to walk to Busch stadium (in town for a Cardinals game). Check-in was a bit of a mess (stood in line for 45 minutes), but the manager took care of my parking as a courtesy for the long wait.

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Helpful?
Thank Lawrence G
Racquel G, Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for being an IHG Rewards Club member and giving a feedback about your stay. We are hospitality professionals who pride ourselves on delivering world class customer service. Please accept our sincere apologies for any inconvenience these issues may have caused you. The feedback we receive from you enables us to target problem areas and take the necessary actions...

Madison, Wisconsin
Reviewed 24 January 2017

Stayed in this hotel for the St. Louis Rock'n Roll Half Marathon. Reasonable walk to the race expo center and the starting line race morning. Parked in a structure across the street from the hotel made it convenient race morning as I didn't have to move my car. Flat screen TV in the room plenty big for watching a big...

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Helpful?
1Thank midfielder8
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,...

Reviewed 19 January 2017 via mobile

W.Horn I highly recommend this hotel. Upon arrival we were graciously welcomed by the staff. The front desk worker, Rashad, was great help with all of our questions. The room is gorgeous and clean, we will be staying here every time we visit St. Louis. Thank you to Rashad and the rest of the Holiday Day Inn staff.

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1Thank Warren C

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Holiday Inn St. Louis - Downtown Conv Ctr

Address: 811 N 9th St, Saint Louis, MO 63101-2902 (Formerly Ramada Plaza Hotel - Downtown Convention Center)
Region: United States > Missouri > Saint Louis
Price Range: RM616 - RM1,067 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn St. Louis - Downtown Conv Ctr 3.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Holiday Inn Select St. Louis - Downtown (Conv Center) Hotel Saint Louis
Saint Louis Holiday Inn
Holiday Inn Saint Louis
Hotel Style:
#9 Green Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn St. Louis - Downtown Conv Ctr staff and other travellers.
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Bowling Green, Kentucky

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Questions? Get answers from Holiday Inn St. Louis - Downtown Conv Ctr staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on outside are quieter, inside rooms are towards the pool, tends to get noisy”
 of 5 bubbles hdsargent, 10 Feb 2017 | Read review
“hotel has rooms with windows facing interior atrium as well as rooms with windows facing outside.”
 of 5 bubbles davidlatham2017, 10 Jan 2017 | Read review
“If you planning to go to sleep prior to pool closing-ask for room not overlooking atrium.”
 of 5 bubbles MIrvinGM, 9 Jan 2017 | Read review
“Stay away from a room facing the pool”
 of 5 bubbles 97StephenM, 16 Nov 2016 | Read review
“Can be a long walk to an elevator if you have mobility problems. You have a choice of an inside (pool) view or outside view.”
 of 5 bubbles mustang_1880, 10 Nov 2016 | Read review
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