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I stayed during a conference for 4 nights and everything was great. The property has undergone a $16 million renovation and it shows. Here's a look at my experience.
Staff: Very polite and seemed genuinely interested in my satisfaction during the stay. When I arrived,...More
2 Thank jgrir24
Response from Carol P, Hotel Staff at Holiday Inn St. Louis - Downtown Conv CtrResponded 2 July 2015
Thank you so much for your feedback. We strive to provide excellent service to our guests and are so pleased you enjoyed your stay with us. Please come visit us again. Safe Travels.
This hotel was renovated recently, looks pretty nice. It was a really busy weekend though, and I still got great service, I was impressed by amount of attention. I wish I could remember the name, but the curly haired guy must have been there all...More
2 Thank Claire H
Response from Carol P, Hotel Staff at Holiday Inn St. Louis - Downtown Conv CtrResponded 30 June 2015
We are pleased to hear you enjoyed your stay with us. The " curly hair guy" is our guest service manager (Merrick), who takes ownership of every guest experience and we are privileged to have him on our team. Our hope is you come visit...More
We stayed here for 2 nights, we had no problem checking in which was so nice considering they changed management and remodelled and we booked it way back in August. The rooms were nice and big, our thermostat wasn't working though and our room was...More
2 Thank Aaroncheri27
Response from Carol P, Hotel Staff at Holiday Inn St. Louis - Downtown Conv CtrResponded 26 June 2015
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Wow, where do I start! I'm going to pretend that the one star rating is for the nice waitress that greeted me every morning with a smile, but other than that, this place is HORRIBLE.
Before I begin, let me make it clear that I...More
3 Thank Cody B
Response from Carol P, Manager at Holiday Inn St. Louis - Downtown Conv CtrResponded 22 June 2015
Thank you for taking the time to post your thoughts and concerns about your recent stay with us. We apologize for any inconvenience or discomfort caused by the timeliness and mechanical issues in your room. Please be assured that all the points you have raised...More
The lobby still has some finishing touches to complete but it is new, fresh and clean. Our room was completed and nicely finished. Short, easy walk to Busch Stadium. (about 8-9 blocks) and across the street from the Dome. Parking garage is next to the...More
1 Thank LoveTraveling721
Management response:Responded 22 June 2015
Thank you for your comment on our newly renovated hotel. Please come back and visit us again.