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All reviewsthe shuttle driverihg propertiesfront deskrental carcorrect roomroom was cleanlight sleeperhotel is moderneasy chairlouis airportdesk areagreat hotelan early flightthe ground floorking suiteloved this hotelpark and fly
The room was decent and the drivers were courteous. We made it to the airport fine, but when it was time to get picked up it took three phone calls and over 50 minutes. We saw several other hotel shuttles come and go three times....More
Thank Kathy F
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Louis AirportResponded 6 days ago
Hello Kathy F,
Thank you for staying with us and for leaving a feedback. I am happy that the rooms worked for your needs and that you found our shuttle drivers courteous. However, we would like to take advantage of this time to sincerely apologize...More
The staff was very helpful in rectifying a reservation issue (that was my fault). They got us in the correct room and did it with a smile on their faces.
All members of the staff were very friendly and helpful. Including the breakfast staff replenishing...More
Clean and in decent shape. No USB outlets for charging you need to bring a plug adapter. Two seperate remotes for the tv, one for cable and the other for the tv. The printer/computer was not current on updates abd I had a hard time...More
Thank Tommy B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Louis AirportResponded 1 week ago
Hi Tommy B,
Thank you for being honest in writing a review about your stay with us. We are happy to know that you liked our location and we certainly appreciate your nice feedback on our front desk staff. On the other hand, we are...More
Seems like a fairly new hotel. Only minutes away from the airport via their shuttle service. Might want to request a room on the back side away from the road. Very friendly staff. We stayed a night before our flight, then again the night we...More
I stayed during an unexpected airport layover. This hotel is great. The staff is friendly and efficient with a straightforward check-in process, so I was able to get to the room quickly and relax. Room and bathroom were pristine, breakfast and pool were also very...More