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Extended Stay America - Billings - West End

79 reviews
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Traveller (9)
Room & Suite (9)
Dining (1)
Overview
  • Excellent25%
  • Very good31%
  • Average13%
  • Poor18%
  • Terrible13%
Travellers talk about
“breakfast bars”(2 reviews)
“clean linens”(2 reviews)
“one night stay”(5 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Billings - West End
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (79)Write a Review
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All reviewsbreakfast barsclean linensone night stayhotel roomearly checkfull kitchenlarge roomfridge and microwavecoffee makereasy accessroad tripbed was comfortableesastoveplugfurnituredowntown
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1 - 5 of 78 reviews
Reviewed 5 days ago

The “ free WiFi” was non existent...had to pay $25 for the month just so I could download a one hour movie I am working nights so I asked the manager if they would work with my schedule to clean my room... I was told...More

Thank nellierae857
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 4 days ago

Thank you for choosing our hotel, and for sharing your feedback regarding your stay. We were very sorry to read that one of our associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it...More

Hotel's Favourite
Reviewed 19 July 2017

We really like to stay here. the location is good for us and seems to be centrally located. It is close to west end and downtown. The west end has a lot of restaurants, bars and shopping and downtown has lots of restaurants and bars/breweries...More

Thank serrimt
Response from 00esa, General Manager at Extended Stay America - Billings - West EndResponded 20 July 2017

Thank you for your loyalty and choosing to stay at Extended Stay America - Billings - West End. We are delighted to know you were comfortable here and that our location close to various attractions of the city was ideal for your needs. It was...More

Reviewed 1 week ago

I am staying at extended stay for the next 3 months and I can say that they bend over backwards to help a customer. I needed some extra items and they went out (the GM Debbie) to purchase the items for me. Sarah, the front...More

Thank beatlest
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 1 week ago

Thank you for being our guest at Extended Stay America. We are delighted to know you are comfortable here and are impressed with most of the aspects of our hotel. However, we are sorry for the issues you had with one of our staff member....More

Reviewed 2 weeks ago

I will not stay here again. The bed was comfortable, the shower nice - I suppose that is the important part. I saw a cockroach scurry across the kitchen counter. The staff told me it was a beetle, but I just googled the two -...More

Review collected in partnership with Extended Stay
Thank 160debim
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 2 weeks ago

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

Reviewed 8 October 2017

TV was broken and the toilet leaked . I called the front desk and they did nothing to resolve the problems . I was told that some one wold come to the room and fix the TV, that was a no show. I can live...More

Review collected in partnership with Extended Stay
Thank rockyc337
Response from 00esa, Manager at Extended Stay America - Billings - West EndResponded 9 October 2017

Rocky, thank you for staying with us again. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our...More

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Traveller (9)
Room & Suite (9)
Dining (1)
Hotel & Grounds (6)
Bathroom (1)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$66 - US$79 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$66 - US$79 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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