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Fairfield Inn & Suites Billings

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163 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Billings
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Showing 162: English reviews
Reviewed 5 February 2016 via mobile

We checked in to our room shortly after 5pm, after being in a car with two small children for 12+ hours. The first room they put us in was dirty. It had toilet paper in the toilet and the shower has soap all over it. We let the GM know and he moved us to another room which was also...

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Helpful?
Thank Cassandra S
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear Cassandra S, Thank you for taking time to review the Fairfield Inn & Suites Billings. I am very sorry for the cleanliness issues you encountered and for the inconvenience of moving rooms. We strive to provide our guests an exceptional experience, but we clearly fell short. I have shared your comments with my housekeeping staff to ensure this was...

Sheridan, Wyoming
Reviewed 2 February 2016

Really disappointed in my experience here. Tried to check in at 4:00 p.m.(check-in time is 3:00 p.m.) last Saturday. I was told that our room wasn't ready and the employee at the desk said she didn't know when it would be done. Also said there was a problem with the laundry machine keeping up with all the linens. I told...

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Helpful?
Thank Melissa R
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear Melissa R, Thank you for taking time to review our hotel. I sincerely apologize for your negative experience at our hotel. I can understand how frustrating that can be. We appreciate guest feedback such as yours so that we can continue to improve our hotel and the service we provide. We hope that you will give us another chance...

Hillsdale, Michigan
Reviewed 6 January 2016

Our family stopped here on our way west and enjoyed a very pleasant overnight. The hotel is easy to reach from the freeway, and it is close to lots of restaurant choices. The beds were comfortable, and the room was clean and modern. I carry an extension cord for older hotels that are stingy with the electrical outlets, and I...

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Thank Don49242
Reviewed 21 December 2015 via mobile

Nice and clean hotel. Very nice and accommodating staff as we needed a roll away bed. We did not use pool but looked nice. However, our room was on the side next to the train tracks. If you like occasional noise to sleep, good for you but bad for light sleepers like me. Trains ran all night. You may want...

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Helpful?
Thank DdddddDiana
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear DdddddDiana, Thank you for reviewing the Fairfield Inn & Suites Billings. I am glad to hear you liked our hotel and accommodating staff. However, I'm very sorry to hear that your stay was negatively impacted by noise. I can understand how frustrating that can be. Please be sure to request a room opposite of the train tracks for your...

Minot, North Dakota
Reviewed 12 December 2015 via mobile

I stayed here on Dec 11, 2015. Decided to stop overnight due to weather, and they were one of very few that had any rooms left. I checked in, finding out my room rate was much in line with comparable motels and hotels in the area. I was given a large, airy suite, with all amenities. The room was clean...

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Thank Ronnie L
Calgary, Canada
Reviewed 9 October 2015

I stayed at this hotel a couple of weeks ago. Booked on Priceline, nice hotel. All was good. Then I check my statement and I see a charge from the hotel for one night, which I'd already paid on Priceline. I called them immediately and was told there were no managers working that day, but the clerk would pass along...

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Helpful?
Thank Siiiiimo
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear Siiiiimo, Thank you for taking the time to leave us a review. Please accept my sincere apologies for the billing error that occurred. I definitely want to get this resolved and apologize that no one has gotten back to you. Please email me your reservation and contact information so that we can get this straightened out. Once again, I...

netherlands
Reviewed 23 September 2015

We really enjoyed our stay at the Inn. Very helpful staff, good level of service. The suites are spacious, and were properly cleaned. Fine beds and a firm shower that helps you wake up in the morning. Breakfast was average. Free parking, free internet. Some restaurants within walking distance. For the greater choice of restaurants downtown is only a 10-minute...

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Thank dutch-family-in-USA
Woodstock, Ontario, Canada
Reviewed 20 September 2015

As a Marriott Rewards member my experiences with the Fairfield brand from its first being established were always positive and I felt that it was generally a higher quality property for Interstate travellers. No doubt due to today's relentless price competition I think the brand has been repositioned down into the mainstream of low cost chains, with all the cost...

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Helpful?
Thank 492traveler
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear 492traveler, Thank you for taking the time to provide us with feedback from your recent stay. I'm very happy to hear that our staff helped make your stay memorable. I will be sure to pass along your kind words to them. However, I do apologize that our hotel did not meet your expectations. I hope that if you find...

Calgary
Reviewed 1 August 2015

This hotel is located near highway 90.There are other three hotels in the same lot or area. I stayed here for one night. Rate is very high compare to other hotels with same facilities. Room size is average. Breakfast is okay. Free parking, free internet. Service is good. Front desk staffs were very helpful.

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1Thank Debasis B
London, Canada
Reviewed 28 July 2015

Last month stopped in to check availability. Stood waiting five minutes while front desk staff fraternized with guest who dropped off burritos for them. Finally walked out and went down the street to Best Western. Very disappointing!

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2Thank joannie362
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear Joannie362, Thank you for reviewing the Fairfield Inn & Suites Billings. I'm very sorry to hear about the experience you had. I assure you actions have been taken with our front desk staff to keep a similar situation from happening in the future. I hope we can actually have a chance to host you on your next trip to...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
The Fairfield Inn & Suites hotel in Billings, MT is located minutes away from many area businesses and attractions. The hotel is conveniently located off of I-90 and an easy commute to: MSU Billings, Rocky Mountain College, MetraPark, Rimrock Mall, Pictograph Cave State Park, Beartooth Highway and Zoo Montana. The hotel offers free Wi-Fi and complimentary breakfast each morning. The Fairfield Inn & Suites also offers an on-site fitness facility, indoor pool and laundry room service. ... more   less 

Additional Information about Fairfield Inn & Suites Billings

Address: 2026 Overland Ave, Billings, MT 59102-6453
Region: United States > Montana > Billings
Price Range: RM458 - RM669 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Billings 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn Billings Hotel Billings
Fairfield Billings
Billings Fairfield Inn
Hotel Style:
#13 Business Hotel in Billings
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Billings staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“near the train tracks, but I never noticed while I was there.”
michellerH9502BL, 13 Mar 2017 | Read review
“I was on the main floor and it was quiet - but on a busier night, an upper floor might be better.”
MandiH216, 8 Feb 2017 | Read review
“Rooms 120-123 have access to side entrance and easy in and out parking.”
UmphreysBaconpucks, 14 Jul 2016 | Read review
“Go high..floor”
joukojr, 4 Jul 2016 | Read review
“super location, next to denny's and outback steak house.”
jerrywhnl, 20 Apr 2016 | Read review
5 of 5