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Hilton Garden Inn Great Falls

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Hilton Garden Inn Great Falls
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551 Reviews from our TripAdvisor Community

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Showing 551: English reviews
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Calgary, Alberta
Reviewed 1 week ago

We had a short visit to Great Falls and chose to stay at the Hilton Garden Inn We don't usually have breakfast so no free breakfast was not a big deal It was not very busy and we found the hotel very quiet Service from the hotel staff was excellent as usual, note we have stayed here a few times...

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Helpful?
Thank Kenji56
GreatFallsHilton, Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for staying with us, and for taking the time to share your feedback! We are so glad you enjoyed your stay and found the hotel to be clean and quiet. We do apologize for the issue you experienced with one of the beds in your room. We will investigate this issue and get it corrected immediately. Thank you...

Alberta
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Loved the hotel (nice sized room, comfortable beds). Was disappointed that breakfast was not free when the competition (similar priced & within a block or two) has hot complimentary breakfast. Having said that, the breakfast is delicious (they make your hot breakfast the way you want it). Emily (our waitress) did an excellent job and entertained us with local knowledge...

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Helpful?
Thank R F
About Hotel's Favourite Review
GreatFallsHilton, Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for taking the time to share your experience! We apologize that we are not able to offer complimentary breakfast in our restaurant, but are so glad it was delicious and that you enjoyed your server! It was a pleasure to have you, and we look forward to welcoming you back. Have a great week!

Babb, Montana
Reviewed 2 weeks ago

I would expect this type of quality from a cheaper hotel, but the room was gross. Stains on the carpet, furniture in need of repair, crater in the bed, smelly. It looked like the room was 20 years old. Plus, the price you pay and neither breakfast or dinner is included. Will not be staying here again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank georgewY1906RE
GreatFallsHilton, Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for taking the time to share your experience! Guest feedback is very important to us, and we greatly appreciate your response. I am so sorry that you had these cleanliness issues in your room! This not a common issue at our hotel, and I am so sorry that this was your experience with us. I have shared your...

Fairbanks, Alaska
Reviewed 2 weeks ago

Can't think of one bad thing to say about this hotel. Front desk staff were friendly, helpful, and down right perky. We were tired after driving and ordered room service for dinner and it was lovely. The guest laundry was handy and the pool and spa were just the right thing after the drive. I would certainly stay again when...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank susieak
GreatFallsHilton, Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for taking the time to share your experience and for your comments about our staff and hotel! It was a pleasure to have you, and we look forward to welcoming you back next time you are in town. Have a wonderful week!

Reviewed 3 weeks ago via mobile

Traveled to the area for business and stayed at the Hilton. I can honestly say that this was the nicest Hilton I have ever stayed at and I travel quite a bit. Staff was amazing and helpful. Gonna definitely be back soon and stay at even more Hilton locations

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Helpful?
Thank Wes B
GreatFallsHilton, Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for your feedback! It was a pleasure to have you, and we're so glad you enjoyed your stay. We look forward to welcoming you back soon!

Reviewed 4 weeks ago via mobile

Just completed a three night stay for a quick business trip in the Great Falls area. The hotel staff is very polite, professional and attentive to their guests. I witnessed one of the morning servers (Mac) have wonderful interactions with guests that must have been repeat visitors and felt impressed by her communication with patrons. My room was very clean...

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Helpful?
Thank Brandon B
GreatFallsHilton, Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for taking the time to write a review, and for your comments about our hotel! We are so glad you enjoyed your stay. We can't wait to welcome you back next time you are in town. Have a great week, and we'll see you soon!

Reviewed 4 weeks ago

I'm not sure why this hotel even has a lounge. It closes at 10:30. I have been here twice now on two separate occasions with two different bar staff and neither one moved from behind the bar, asked us for an order or really even acknowledged us unless we went up to the bar. When we arrived the hot tub...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Shelly Aaron K
GreatFallsHilton, General Manager at Hilton Garden Inn Great Falls, responded to this review

Shelly, I am so sorry for your experience at our hotel, and for the way things were handled by our staff. I have personally ensured that these service issues were corrected immediately, and have also sent you an email regarding your stay. We appreciate your business, and would love a second chance to provide you with an excellent hotel stay....

Reviewed 4 weeks ago via mobile

I absolutely love this hotel and the staff! They always make you feel at home. I stay at the Hilton every time I travel to Great Falls. The bar downstairs is low key so it's never wild and loud. My kids love the swimming pool.

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Helpful?
Thank Jenna R
GreatFallsHilton, Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for sharing your experience at our hotel! It is always a pleasure to have you, and we thank you for choosing us when you travel to Great Falls. We look forward to seeing you next time you are in town!

Great Falls, Montana
Reviewed 5 weeks ago via mobile

My husband booked a suite for us so we could celebrate NYE. He booked the suite specifically with the hot tub in the room. We checked in and I have to say, we really weren't impressed visually upon entering. It's just a giant empty room with a bed and a jacuzzi tub off to the side. There was so much...

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Helpful?
Thank RachelSpahr
GreatFallsHilton, General Manager at Hilton Garden Inn Great Falls, responded to this review

I'm so sorry for your experience with us! Would you mind giving me a call about this if you have a chance? I have done some research and was not able to find any issues regarding our whirlpool suite or any discounts around the time frame for this most recent New Year. Since receiving your review, we have gone on...

great falls, United States
Reviewed 5 weeks ago

We hold 2 art show and sales at this venue each year. The staff is excellent. We have all the tables we need. Beverage services are on time and well presented. The facility is clean and well cared for. This hotel is in a good location. Bookstore, grocery store and gas station in close proximity.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jaycL420WU
GreatFallsHilton, Manager at Hilton Garden Inn Great Falls, responded to this review

Hi Jay, Thank you for your review! It is always a pleasure having you and your entire group at the hotel for art week. We're glad you enjoyed your stay, and we look forward to seeing you next year!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service

Additional Information about Hilton Garden Inn Great Falls

Address: 2520 14th St SW, Great Falls, MT 59404-3464
Region: United States > Montana > Great Falls
Price Range: RM511 - RM792 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Great Falls 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Great Falls Hotel Great Falls
Hotel Style:
#2 Business Hotel in Great Falls
#3 Family Hotel in Great Falls
#6 Romantic Hotel in Great Falls
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Great Falls staff and other travellers.
1 question
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Whitehall MT., United States
over a year ago

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Questions? Get answers from Hilton Garden Inn Great Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are looking for a quiet room, try to avoid a ground level room, there is a pool and lots of traffic on the ground leve .”
Kenji56, 18 Apr 2017 | Read review
“A 4 storey hotel so request a room down the hall from elevators. It seems guests get up real early.”
Zeta_cava, 17 Mar 2017 | Read review
“ROOM 109 is close to the pool and workout room...no elevator required but carpet needs to be replaced.”
yelowdaisy, 19 Nov 2016 | Read review
“This is Great Falls. Every room is a good room.”
MontanaSplash, 11 Oct 2016 | Read review
“some second floor rooms will have a cement wall for a view- ask about this if you want a view.”
LauraS46, 25 Sep 2016 | Read review
5 of 5