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BEST WESTERN PLUS Heritage Inn

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804 Reviews from our TripAdvisor Community

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Showing 788: English reviews
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Olds, Alberta
Reviewed 5 days ago NEW

Hot rooms, asked for a view of the courtyard and got a staircase with a boarded wall, asked for a TV guide and was told to search the Internet. Most hotels include breakfast but here you have to pay for a card

Review collected in partnership with Best Western
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Helpful?
Thank swbasil
LP-GuestService, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello swbasil, I am sorry to hear of you frustrations. We will use your review for staff training to insure we are providing the highest level of services. I hope you will give us a second chance to provide you with an exceptional experience. If I can be of any assistance please let me know. I can be reached a...

Bozeman, Montana
HOTEL’S FAVOURITE REVIEW
Reviewed 15 November 2016 via mobile

Short notice overnight stay with my two teenagers. Received an excellent rate from an online third party source. Pool area is clean and lovely, the staff is attentive and very friendly, the rooms have adequate necessities, clean, and quiet. They had a few conventions happening that weekend so it was busy. But when needed, the staff was fast and accommodating....

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Helpful?
Thank AmyJaneJoiner
About Hotel's Favourite Review
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello AmyJaneJoiner, I am so happy to hear you enjoyed your stay. We strive to provide the highest level of customer service and hope to serve you in the future. Please let me know if I can be of any assistance, I can be reached at lpepos@bwheritageinn.com Best wishes, Lyla

Billings, Montana
Reviewed 6 days ago NEW

Ver good. No problems at all, and an excellent value. My spouse loved the beds, she said she slept better than on our 1200$ mattress at home. I strongly recommend you stay here when in great falls. Bar and lounge onsite too.

Review collected in partnership with Best Western
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Helpful?
Thank David H
Edam, Canada
Reviewed 1 week ago

The room was very nicely decorated and the bed was super comfortable. We had a quiet night and the breakfast was great. I always stay a Best western if possible. The up to date room is what I always look for.

Review collected in partnership with Best Western
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Helpful?
Thank michaelhC8488OS
Edmonton, Canada
Reviewed 1 week ago

Internet and tv both did not work! Pretty sad for the amount you pay to have nothing to do but sleep. Also we're charged extra for a service dog. Most places do not charge for service animals but this one hotel did after telling when I booked there would be no charge

Review collected in partnership with Best Western
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Helpful?
Thank 612alfredr
LP-GuestService, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello 612alfreder, I am sorry to hear of you frustrations, these issues are not typical at our property. I can understand how you feel. I have removed the pet fee from your bill and refunded your credit card. I will work with the IT Manager to troubleshoot the issues with the wifi and cable. Thank you for your feedback we...

Saskatoon, Canada
Reviewed 1 week ago

Room had a funny smell to it. The free wifi was useless. I was able to connect to the wifi but not the internet. Staff told me they had updated the routers but were having issues. The restaurant for breakfast had excellent food. The staff were very quick. The lounge staff were extremely helpful giving us directions and suggestions of...

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Helpful?
Thank daymarb
Saskatoon, Canada
Reviewed 1 week ago

Room we got had a funny smell. Carpets really need to be replaced. Staff are pretty good. The bar staff were very helpful to us as tourists. Food was good. Hotel staff were quite helpful except for the wifi issues. Would I stay there again? Would most likely go to a different hotel next time.

Review collected in partnership with Best Western
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Helpful?
Thank daymarb
LP-GuestService, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello daymarb, Thank you for your review. I am happy to hear you enjoyed the food and the staff was helpful. I am sorry to hear of your issues. We strive to provide the highest level of guest satisfaction and hate to disappoint. We will use your feedback in ongoing staff training and to improve the services we provide. We...

Regina, Canada
Reviewed 2 weeks ago

Part of the reason we always seek & stay at Best Western Hotels is the complimentary breakfast, We stayed in 4 different Best Western hotels on our recent trip to the U.S. and this was the only location that did not offer that service. Most disappointed & will avoid them in the future. We have decided to use Choice Rewards...

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Helpful?
Thank lhubich2017
LP-GuestService, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello lhubich2017, Thank you for your review. I am sorry for your disappointment. We are a unique property in the Best Western organization. We are an extremely large convention property that has an open to the public restaurant. We ended complimentary breakfast in April of 2015. In lieu of the complementary breakfast we have a breakfast included rate package, a...

Unitedville, Belize
Reviewed 2 weeks ago

We stayed once in August on our way south, and then again in October on our way back to Alberta. We checked in, with our dog, and it was easy and quick. Staff is very friendly and helpful, and they love dogs. Room was spacious, clean and quiet. Beds were very comfortable. Parking was close to room. We will definitely...

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Helpful?
Thank BrigitteBachmann
Great Falls, Montana
Reviewed 2 weeks ago

Awful customer service. Will never stay at that hotel again. The staff lied multiple times and then when i brought it to their attention they were rude. I made reservations and didn't end up with the room i specifically asked for and still had to pay a higher price.

Review collected in partnership with Best Western
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Helpful?
Thank 11marissas
LP-GuestService, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello 11marissas, We strive to provide the highest level of customer service and guest satisfaction. Well I am not aware of the details of your reservation and the events that transpired at our property, I am sorry to hear of your frustrations. If I can be of further assistance please do not hesitate to contact me. I can be reached...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Willow Creek Steak House
Willow Creek Steak House
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
We are the premier full service hotel in Great Falls MT. We look forward to providing you with an exceptional experience. ... more   less 

Additional Information about BEST WESTERN PLUS Heritage Inn

Address: 1700 Fox Farm Rd, Great Falls, MT 59404-3324
Region: United States > Montana > Great Falls
Price Range: RM436 - RM616 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Heritage Inn 3*
Number of rooms: 231
Reservation Options:
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel
Hotel Style:
#8 Family Hotel in Great Falls
#8 Romantic Hotel in Great Falls
#9 Business Hotel in Great Falls
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Heritage Inn staff and other travellers.
3 questions
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Questions? Get answers from BEST WESTERN PLUS Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not stop here”
GailM919, 30 Mar 2017 | Read review
“if there is a event afternoon parking can be hard so get a spot and keep it.Also easy to get to any of the musumes and centers.”
dsdmontana, 20 Mar 2017 | Read review
“Kid friendly so pick a room upstairs when possible.”
R6195UUdavids, 14 Mar 2017 | Read review
“Try to have a room close to the lobby if walking is an issue.”
449lesleym, 25 Feb 2017 | Read review
“Avoid the poolside rooms, very noisy”
kaarlb, 28 Nov 2016 | Read review
5 of 5