Sand & Sandals Desaru Beach Resort and Spa
Lot 2263, Jalan Desaru, Bandar Penawar 81930 Malaysia
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About
#10 of 17 hotels in Bandar Penawar
Location
Cleanliness
Service
Value
Sand & Sandals welcomes you to explore the rich spirit of the white-sand beach, dazzling sunlight, sparkling seas that embraces the identity in senses. Sand & Sandals provides the ultimate gateway for couples where they get to relax and enjoy the “me” time. Our resort offer a string of romantic and memorable retreats, family reunion, dream beach wedding, memorable anniversaries and more!
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Canoeing
Indoor play area for children
Public wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Wine / champagne
Swimup bar
Poolside bar
Game room
Water sport equipment rentals
Windsurfing
Darts
Children Activities (Kid / Family Friendly)
Kids pool
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Steam room
24-hour security
BBQ facilities
Concierge
Convenience store
Currency exchange
Mosquito net
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour front desk
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bidet
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Wake-up service / alarm clock
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Chinese, Malay, Tamil
Location
Lot 2263, Jalan Desaru, Bandar Penawar 81930 Malaysia
Getting there
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300Reviews33Q+A47Room tips
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Pros 1. Access to beach although the beach is quite steep and not swimmable. Beach area has beach hut that's close proximity with one another 2. Variety of food for breakfast although most item such as bread section and the mains were minimally changed throughout our 4D3N stay. 3. Bed were clean when we arrived, everything required such as towels, mineral water, toiletries, sewing kit, iron and ironing board all provided. 4. They have game room and kids room which is good and comfortable for kids to play around. Cons 1. We booked two rooms for our stay paying RM3000 for a 3 Night stay, which is around SGD$$900++ for interconnecting room facing the pool. 2. It was my daughters birthday, and hence I asked if they do have complimentary cake which normally hotels with the same rate we paid for would've provided us with a sliced cake at least complimentary. However Sand and Sandals sent us an email quoting me Half kg cake for Rm150, 1 kg cake for RM300 and RM30 for sliced cake. Such a turn off but we decided to give it a chance. Id understand the steep pricing if this is an island whereby transporting food incurred additional cost, but this is mainland hotel and Secret Recipe is just around the corner. SnS can do better than this. 3. Breakfast for kids is chargeable with us paying additional RM140 for the 3 days. For the price paid, Its really not worth it. 4. Housekeeping was bad.. despite doing room cleaning, our rubbish bin was not cleared on second day. Floor still has stain marks means it was not mopped only swept. 5. The refrigerator has very strong unpleasant smell when we open it 6. This is the worst part, we called housekeeping for additional mineral water and they took 4 hrs/3 calls to deliver them. I had to explain that I need it for my younger daughter who needs her milk and had ran out of clean water to drink before they have it delivered. 7. You can order from Grab, but Hotel do not allow Grab/Foodpanda riders to deliver food into the hotel vicinity, so you would have to walk out to the main gate to collect them, although this means that you have to walk quite a distance, especially if your room is situated at far end of the hotel eg near the beach. The hotel has so much potential to be an alternative gateway for Singaporean to stay for staycation, but I'd say stick to Johor Bahru or go for other resort or pay slightly more and stay at Hardrock or westin, The current price point doesn't seems justified, especially given the subpar level of hospitality service.…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Beach has nice beach hut and there are plenty of swings around so get out and explore the beach...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If you have other choices, best to avoid this resort. This is a resort that refused to be good. Every good thing you see, there will be 2 to 3 bad things you get. The room was clean and proper however few safety lapses (sharp edges, poor furniture choice, no carpet, gloomy lighting) and a loud bathroom door dented the mood. Worst of all, the service was really poor, slow and well below expectation. Request for mineral water took a few hours (after 3 calls to the front desk operator).
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Do not ever use the resort packaged activities as you could get them at the original rates...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
You know it’s bad when the grab driver who sent you here had a better service attitude than 95% of the staff in this hotel. Due to an error with our online booking, we had to shorten our stay at the previous hotel and with 24 hours notice, SNS was the only one within the RM1000 price range I was willing to pay. The only room type available was the couple suite so we begrudgingly booked it instead of the usual single floor room that our small family needs. The entire hotel was extremely run down. It was a surprise that it was just reopened in 2018. COVID was supposed to hurt humans’ health but it seems that this hotel was also badly damaged. Cracked walls, dirty grooves, dusty surfaces, rubbish still left in the corners of the room and the entire two storeys had sand scattered and our feet were darkened just by walking around the room. To be fair, the room was huge with the living and recreation area at L1 and the bed with an ensuite bathroom on L2. Bed was decent, tv had sufficient channels. Random light switches were faulty and lights were flickering all over the room. Was it a themed lunar 7th month package? I definitely would not have spent RM1000 on this room seeing it in this state. To think that the cost of the room might be higher than some local salarymen, SNS is really taking the consumer for a ride. Hard Rock Hotel down the road would only cost me RM150 more but I decided on SNS due to the kids activities. Through our interactions in the resort over the last 120 minutes, there is no hospitality at all and everyone seemed to be rushing somewhere. One of the housekeeping guys even pressed the door close button in the lift when my wife was exiting with my son. When I checked out the Senses Spa to try and book a massage for my wife, it was the same feeling I got. Transactional staff, run down furniture and fittings. It’s only our 3rd hour here and I already can’t wait to leave. Let’s hope the beach and breakfast makes up for the terrible waste of money. The only staff I would speak to again in Muhammad at reception.…
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Don’t bother even if there is a promotional price
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Found the hotel to be a nice weekend getaway, rooms clean and big with large bathroom and a bathtub on the balcony made a bath interesting. Pool and beach clean although the waves can get a bit rough. Nice staff, receptionist and bar tender at pool bar very friendly. A good weekend well spent . Will be back again when in Desaru.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I would like to express my gratitute to one of you valuable staff name Mr Amin ( I believed he from Concierge Dept) since he was the person whose accept me during my arrival and handling my luggage till the room (244) on 14 July,9.30pm. The quality of service delivered by your staff members during my trip has convinced me that I can always rely on your hotel for the home away from home feeling. He has helping me taking care of my kids while I’m struggling looking up for a parking space as we were arriving quite late. For you information, I’m one of the family member from Petronas team that having 3D2N program from 14-16 July. As I need to rush back today morning, I’m unable to find Mr Amin to give my token of appreciation but it would be great if the hotel able to send this message to him and let him know how grateful I am for his top notch services. Lastly, thank you so much for the warmth and hospitality of the staff at your hotel, this has turned out to be the best vacation I have had so far. Looking forward to spending time at the hotel again next time. Love, Putri Badriah …
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Crazy golf was okay… 55 MYR per person. We saw this from the road and had to try it. Our 8 year old son loves golf and this was a good chance to practice. It was pretty run down and I’ll maintained. There wasn’t even Astro turf but ironically I saw the staff gluing turf to the walls in the lobby - apparently they have enough to decorate with! definitely not worth the price.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The worst experience ever not worth it we paying expensive room but the services is not as what we paying.hotel room not clean, aircond problem, unprofessional duty manager name Fitri. As Duty manager he should learn more about customer service n how to handle complain. I saw a lot of complain about this hotel almost 2 years n expect their management & GM take action but yet its really unacceptable because the problem still the same. Sand & Sandle GM Lily & Higher management really need to loon into this matters. From my side i already do what i should do & share it in social media and gone viral. Main reason to ensure other guest not get worst experience like us. I not only received same complain from other guest that experience same issue but also got complain from sand & sandle staff also that working there. Please improve your services as mentioned your hotel ranking is 5 stars but your services not up to the standard. Is really shamefull.…
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Not velue for money. If you have choice to stay other hotel please stay other other that you feel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Chef Epy & team from Teppan feed us amazing Japanese dishes with love. We had a great time!! A must visit for sushi and Teppanyaki lovers. Coming back to this hotel was a delight. The reception staff are hospitable and attentive.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
I Stayed here on my 27th Anniversary .. Eventhough It was just a night stayed due to my husband work schedule , still we were so happy.The Room was very clean. We enjoyed our dinner in the hotel itself.The foods was awesome..The Breakfast was good too! Overall was a great stayed..Will definitely come back with my family soon!!!
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lily Lim, Other at Sand & Sandals Desaru Beach Resort and Spa
Responded 13 Jun 2023
Dear FathiahZai Thank you for writing to us! It is always very encouraging and inspiring whenever we receive positive feedback as we strive to create memorable experience for all our guests. Looking forward to have you and your family with us again soon! Regards Lily Lim Director of Operations and Revenue
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolute worst service that we decided to check out a day early and are requesting for refund for the 2nd night that we did not stay there. This is my second time here because the first time was ok. Don’t know why it all went downhill. The event that ticked us off was restaurant (Spice & Herb) staff’s attitude. This is 1 of 2 restaurant the resort has. (Actually both restaurant are just next door and they share the same kitchen). Got seated during lunch, (restaurant is not at full capacity as there are plenty of empty seats) it was so hard (took as 5min?) to get a staff to take our order, finally waved for 1 (name: Abas?) but he signalled to wait, so we did. Another 5-10min passed by, and we saw him with other staff crowding at the cashier just chit chatting. When he passed by our table, we called for him but he ran off. I went after him and he sheepishly smiled saying that his piece of paper is full to take our orders. ???????? Take a new piece of paper? Why does it take so long??? He said he will get back to us immediately. Yet another 5-10min passed by and he was just hovering around the cashier. At this point, we gave up. We went to the cashier, he saw us, and when I was calling out for him, he literally ran off. The cashier feigned ignorance and said he will tell his staff about it in the most nonchalant attitude ever, dismissing our frustrations. On top of this, everything service related is extremely slow. On the first night, we called for water + 2 canned drinks, only the water came and we had to remind them. Lunch took 20-25min to come despite having no other customer in the restaurant. On the second day, called for room service to get 2 bottles of water at 9am, it only came at 2pm. After housekeeping, we realised that the floor mat was gone, so we called to inform at 11am, it didn’t even come at all. Also, for god knows what reason, the toilet was EXTREMELY stinky, smelled like absolute piss despite several empty flushed. At the bar/ restaurant, we ordered Long Island tea, they don’t have > Coke? They don’t have > Nutri Soy? They don’t have > 100+? Finally. Draught beer tasted diluted. Pool was full of dead bugs and looked murky. Amenities was so so SO limited. The beach in front of the resort was half covered with huge pieces of rocks. When we were requesting for early checkout, the “manager” probed further to ask why. After explaining, he just commented on his difficult position because he had been receiving a lot of complaints from other customers as well. ???????? Are you telling me this is the norm? I told him that what we are expecting ain’t even fancy service but basic service because we know that this is not some 5 star resort? He just kept reminding me on how he is bearing the grunt of all customers’ complaints. To me, this is not an explanation and what I’m hearing is, “slow is normal” and “this kind of service is normal”. Not acceptable. To top it off, the resort is taking the SLOWEST time to “approve” the refund. I’m still waiting.…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Bring your own food and drinks.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lily Lim, Other at Sand & Sandals Desaru Beach Resort and Spa
Responded 13 Jun 2023
Dear Jacqqqie Thank you for taking time to share this constructive feedback and we are sorry to hear that the experience has fell short in your recent visit especially with our room conditions. The inconvenience caused to you and the ensuing disappointment you experienced are much regretted. Your specific comments on the shortfalls as highlighted have been well taken to ensure improvement for your future visit. We apologies for this slip in our standard, and sincerely hope we can show you the improvement made in our service when you next visit. Refund is in progress and will be credited to your bank which take approximately between 30-60 days as advised by bank. We sincerely hope to have the opportunity of welcoming you back for the chance of earning back your trust in the brand and resort. Regards Lily Lim Director of Operations & Revenue
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$75 - US$92 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pulai desaru beach hotel kota tinggi, pulai desaru beach johor, pulai desaru beach hotel johor
LOCATION
MalaysiaJohorKota Tinggi DistrictBandar Penawar
NUMBER OF ROOMS
208
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Claim Your ListingSAND & SANDALS DESARU BEACH RESORT AND SPA (R̶M̶ ̶4̶0̶3̶) RM 319: UPDATED 2023 Hotel Reviews, Price Comparison and 792 Photos (Bandar Penawar) - Tripadvisor
Frequently Asked Questions about Sand & Sandals Desaru Beach Resort and Spa
Which popular attractions are close to Sand & Sandals Desaru Beach Resort and Spa?
Nearby attractions include Desaru Coast Adventure Waterpark (2.7 km), Desaru Beach (0.5 km), and Desaru Coast (4.1 km).
What are some of the property amenities at Sand & Sandals Desaru Beach Resort and Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sand & Sandals Desaru Beach Resort and Spa?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Sand & Sandals Desaru Beach Resort and Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sand & Sandals Desaru Beach Resort and Spa?
Yes, free parking is available to guests.
What are some restaurants close to Sand & Sandals Desaru Beach Resort and Spa?
Conveniently located restaurants include The Mesh Restaurant, Turmeric, and Sea.Fire.Salt.
Are there opportunities to exercise at Sand & Sandals Desaru Beach Resort and Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sand & Sandals Desaru Beach Resort and Spa located near the city centre?
Yes, it is 0.1 km away from the centre of Bandar Penawar.
Does Sand & Sandals Desaru Beach Resort and Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sand & Sandals Desaru Beach Resort and Spa?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
Does Sand & Sandals Desaru Beach Resort and Spa have any great views?
Yes, guests often enjoy the ocean view available here.