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I can't say how disappointed I was in this hotel that I had stayed in 10 years ago with fond memories of a clean, attentively staffed hotel and stay in other cities which are nice. This property was rundown, the "heated outdoor pool" was not...More
Well, it finally happened. After working in the hotel industry for 20+ years, I finally stayed at a HELL HOLE of a place in Norfolk, NE this weekend for my daughters softball tournament. As the "hotel expert" in the group, I was tasked with finding...More
Car trouble in Nebraska brought us to Norfolk for the night. I was very happy with this reasonably priced hotel. Loved the pillows and towels, and the room was very spacious. The staff was great also. Our only issue was the meager breakfast. I would...More
Front desk staff was nice, but rooms were falling apart. The beds were barely a step up from sleeping on the floor they were so hard, and the sheets made my skin crawl. Also there's a soap dispenser in the shower.. It was empty and...More
I was meeting family at the restaurant, so I decided to see if there were available rooms since I had not made a reservation anywhere yet. The front desk was friendly and offered the discount for AAA. The outside seemed questionable, but the inside of...More
Response from Satish2001 | Property representative |
I believe I responded to your review last year that we are updating rooms. Its a multi year project. We have 64 rooms upgraded total of 125 as of now. However for the dog show we do not give the executive rooms for... More
I believe I responded to your review last year that we are updating rooms. Its a multi year project. We have 64 rooms upgraded total of 125 as of now. However for the dog show we do not give the executive rooms for pets which are 44 of the 60. Leaving us 20 rooms. There are another 12 rooms that have been updated in the last 3 years which are also nice.
However unless you change your review & star rating I cannot honor the pet fee discount we gave you in the past years.
Hope that helps, let me know if any questions.