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Horseshu Hotel and Casino

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Horseshu Hotel and Casino
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117 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Reviewed 30 October 2016 via mobile

We enjoy coming for a weekend retreat to Jackpot and always stay in the Horseshu because we travel with our pets. The rooms get worse every year. They need some serious cleaning and maintenance. This time the in room hair dryer began smoking...so unplugged that. Most of the outlets don't work. All but 1 light worked... the bed frame was...

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Helpful?
1Thank toot832042
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good evening - Thank you for taking the time to review your recent stay with us. We sincerely appreciate your feedback, and we will be sure to pass your comments regarding your experience along to our teams so we can work to address your concerns. Kind Regards, Cactus Petes & The Horseshu.

Maple Ridge
Reviewed 29 September 2016 via mobile

We were looking for a basic hotel room for one night on our way down to Arizona. This was basic. First off, the good points. The room was very clean. It's an older building but sure appears to be in good repair. Comfortable king size bed. We had an accessible room. Lots of room to bring my husband's electric scooter...

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Helpful?
Thank Dawn P
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good evening - thank you for choosing to stay and play with us at the Horseshu during your travels. We're glad you enjoyed your clean and comfortable room during your stay. We sincerely appreciate your feedback, and we look forward to welcoming you back again soon. Kind regards, Cactus Petes & The Horseshu.

Clearwater, Florida
Reviewed 24 September 2016

We've stayed here several times. It ain't the Ritz, but for the price it is acceptable. They do need to get in there and scrub the shower tiles. The worst was the chairs. They are cloth and really filthy. They should just go in there and replace every chair in the place. Bed was comfortable, nice TV, AC worked fine....

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Helpful?
Thank Gena C
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good afternoon - thank you for choosing to stay and play with us at the Horseshu. We have passed your comments along to our housekeeping team so we can address your concerns. We sincerely appreciate your feedback, and we hope to see you again soon. Kind regards, Cactus Petes & the Horseshu

Boise, Idaho
Reviewed 20 September 2016

Both Horseshue and Cactus Pete's r managed by the same group. Horseshu is definitely the worst of the two. The room was dirty--do yourself a favor and don't look behind the bed. There was dust there from b4 the millennium. There was also mildew in the shower grout--lots of it. I also noticed that you could see where the vacuum...

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Helpful?
Thank Presc0ttAZ
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good afternoon - thank you again for your feedback. We have passed your comments regarding your Horseshu stay along to our team so we can address your concerns. Please let us know if we can assist you in any other way. Kind Regards, Cactus Petes & the Horseshu

Oregon, United States
Reviewed 5 September 2016 via mobile

Booked a Jucuzzi room on the 4th floor. Room smelled bad, had not been dusted, children's hand prints all over inside of sliding door, sliding door track In room was dirty. Absolutely disgusting for $109 a night. Got my money back and stayed at Barton's for $30 less.

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Helpful?
Thank Todd H
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good evening - thank you for taking the time to review your stay with us at the Horseshu. We sincerely appreciate your feedback, and we have passed your comments along to our housekeeping teams. We would love to address your concerns personally. Could you please email us at socialmediacpj@ameristar.com with details of your stay, including the date and name of...

San Francisco, California
Reviewed 28 August 2016

While I wasn't expecting much, our room was filthy - especially the bed. As we were going to sleep late at night after a long day of driving we found a clump of hair and several stains, all in the sheets. To top it off and best of all, under the pillow we found a TOE NAIL CLIPPING!!!. Disgusting. It...

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Helpful?
Thank pedromc41
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good evening - thank you for taking the time to review your stay with us at the Horseshu. We sincerely appreciate your feedback, and we have passed your comments along to our housekeeping and hotel teams. We would love to address your concerns personally. Could you please email us at socialmediacpj@ameristar.com with details of your stay, including the date and...

Reviewed 22 August 2016 via mobile

As your driving through miles and miles of desert until you can't see straight and finally say, " I need to stop for the night." You've come to the right spot. Super friendly staff and nice size rooms. Check in is across the street at Cactus Petes. The buffet at Cactus Petes was also great!!! No need to push through...

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Helpful?
Thank juliannecosta
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good afternoon - thank you for choosing to stay and dine with us at the Horseshu during your travels. We're glad you enjoyed your room, the wonderful dining options, and our friendly team members. We sincerely appreciate your feedback, and we hope to see you again soon.

Richland, Washington
Reviewed 12 August 2016

The rooms are basic and getting to be a little dated but they offer good value for your money - especially if you are not planning on spending much time in the room. You must check in across the street but we have stayed here before and know that. Pool is not crowed and hot tub was just fine.

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Helpful?
1Thank ezflyer1
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good evening - thank you for choosing to stay with us at the Horseshu. We appreciate your feedback, and we're glad you enjoyed the pool and hot tub area. We hope to see you again soon.

Reviewed 3 August 2016 via mobile

You have to check in for this hotel across the street at Cactus Petes. It is in need of an update as the carpet very wore out. But it is a place to stay, and it's Jackpot the choices are limited. We are not gamblers so we just used this as a means to get from point A to point...

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Helpful?
Thank Mary F
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good evening - thank you for taking the time to review your recent stay with us. We sincerely appreciate your feedback, and we will be sure to pass your comments regarding your experience to our hotel team. We hope to see you again soon.

Joseph, Oregon
Reviewed 31 July 2016

The motel is older but it is pet friendly which is important. The rooms are large and very clean. The housekeeping staff is very accommodating. The prices are reasonable for the motel stay if you don't include the gambling expense haha.

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Helpful?
1Thank pers0nalview
Stephanie D, Guest Relations Manager at Horseshu Hotel and Casino, responded to this review

Good afternoon - thank you for taking the time to review your stay with us. We appreciate your feedback, and we're glad you enjoyed the pet-friendly environment and the clean and comfortable room. We look forward to seeing you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Hot Tub
  • Pool
  • Restaurant
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
Official Description (provided by the hotel)
Located in northeastern Nevada, Horseshu Hotel and Casino offers gaming in a property designed as a Hollywood western movie set. The property features a 3,000 square-foot casino and a hotel with 12- rooms and suites ... more   less 

Additional Information about Horseshu Hotel and Casino

Address: 1220 Highway 93, PO Box 508, Jackpot, NV 89825-0508
Region: United States > Nevada > Jackpot
Price Range: RM227 - RM427 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Horseshu Hotel and Casino 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Horseshu Hotel Jackpot
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Questions & Answers

Here's what travellers have asked, with answers from Horseshu Hotel and Casino staff and other travellers.
4 questions
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Superior, Montana
8 months ago
Kuna, Idaho
over a year ago
Kuna, Idaho
over a year ago

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Questions? Get answers from Horseshu Hotel and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to the Cactus Pete's across the street. It's worth the extra money.”
 of 5 bubbles Presc0ttAZ, 20 Sep 2016 | Read review
“If you want a fancier room and no pet, stay across the street at Cactus Pete's”
 of 5 bubbles pers0nalview, 30 Jul 2016 | Read review
“Pay the extra and stay at Cactus Petes unless you need a room for a pet”
 of 5 bubbles leadore, 3 May 2016 | Read review
“Do you want to stay in the bargain room? Go across the street instead.”
 of 5 bubbles CaptainPuget, 2 Mar 2016 | Read review
“get a room near the wifi signal.”
 of 5 bubbles winofoodiethatorder, 8 Feb 2016 | Read review
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