We got an upgrade to a panoramic room. Good size, comfortable beds. Very nice room. room service breakfast options are very expensive including nearly $30 for coffee for two people. Overall, loved the visit. Great location, casino is clean & well run. Pools were closed (March) so would be nice to have outside access next time. Would definitely come back.
Avery is awesome, we had some issue with our booking(our fault) but he took care of it with a smiling face. Rooms are great, clean non smoking. He gave us all 3 rooms with strip facing. Great guy. Resort has beautiful swimming pools and very nice restaurants
Stayed at the Encore as part of a conference. Room was nice but there was loud techno/DJ music my last night which sounded like a Rave next door. I was shocked to hear the music was on ground floor. I was on the 35th Floor. The front desk offered ear plugs. The woman that delivered them said everyone was complaining. It kept me up until 3:00am when it stopped. Had to be up a few hours later for a flight. Never Again.
We have thoroughly enjoyed many visits at the Wynn, so chose the Encore at Wynn this time and were disappointed. The breakfast at the Encore did not match the lovely ambience and quality of food served at Tableau in the Wynn. We invited friends this time and the attention to detail in their room and room service did not compare to that we receive at the Wynn. We love the Wynn and will continue all future stays there.
I reserved a room a month in advanced and asked for a quiet room for my post COVID anniversary. Got a room next to the elevator. When I talked to the Manager, she said she could fix my problem for $120 a night upgrade. Not worth it for a special trip. Look elsewhere. Surely a return costumer is worth more than an empty room.
Had a get long weekend at the Encore at Wynn. Check in was fast and easy even though there was a long line when we arrived. The check in and overall customer experience was excellent! The room was large with a large window and great views.
Was at the Encore for a conference. Rooms are spacious and clean, all staff were courteous and helpful. Fantastic amenities in the room and spa/fitness area. Plenty of restaurants to choose from and all were delicious. Highly recommend staying on the Encore side!
Can't wait to come back! Roberto from Front desk was very professional at check in and friendly Kim from Front desk helped me during the check out process and settling some issue with my billing. Very helpful! Shirley from Housekeeping - I think she's one of the housekeeping manager - so sweet and very accommodated during my stay! Deanna from Concierge - ask her!!! She's the best her recommendation was wonderful! and She's very friendly. Leonard from Housekeeping - Houseman very polite man, I salute this man. He made my day!
I stayed there for 6 nights, primarily in vegas for a convention. Rooms are decent, (I don’t know if it’s an American thing but they don’t give you free water. You have to pay for it). House keeping is good and generally staff is nice. Negatives……I ordered for room service and in particular informed about my diet and being a vegetarian was served chicken, when I called they first didn’t agree and when I insisted they didn’t care only in further insistence did they actually check to confirm they had put chicken in the pasta. Had 50$ food credit, they guy who checked me in said it was fine to use it for room service but on checking out the lady simply said the agent isn’t around and they can’t do anything about it. On my insistence and further pushing then they took off 200$ as a special case against a 250$ credit which again seemed like it was a scam. They are just too big and too many moving parts in the system takes away the the service and customer centric attitude. Could get other better places for such a steep price.…
We are on the 11th floor and it is loud. There is a night club that goes till 3am. Loud bass noise. Impossible to sleep. Feel sorry for families on the hall. Room is good size and location is good No upgrade despite being reward member. Crummy experience. Will look elsewhere next time.
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