I stayed at Horseshoe casino for several days when I checked out I brought my luggage to the bellhop and left it with them. We then got an email our flight was chamged so we extended our stay (had to book new reservation) so our room was not ready so decided to leave and go have a fun day. When we returned about 9pm and went to pick luggage up and go to our room it was not there. They did not know where it was. I went to security office filled out report and they told me they would look into it. In the morning I talked with assistant manager and he told me there was nothing they could do to help me. I had nothing. He gave me phone number for risk management. I have called left several messages. No one will call me back. I have called the hotel directly and they send me to a voice mail and again no one will call me back. So be VERY careful if you decide to stay here and exspecally if you use the bell hop. I had the worst experience I have ever had traveling using their services!!…
Don't bother with any Caesar's property or their abysmal rewards programs. This property is old and outdated, even with the recent changes. If you do stay, you cannot gain any points for your stay like you canon other rewards programs, a total miss for the chain.
I didn’t book this hotel my company did and would not be my preference. While the bed was comfortable and clean the surroundings are pretty beat up and really should be upgraded. Definitely a two star hotel and would not choose to stay here again but then I am picky about wheee I stay.
Our room was nice and clean. We stayed in a Jubilee King Suite. Great location. We enjoyed the Ingigo Lounge for the NCAA basketball games. The food court was decent. We didn't go to the arcade, but it looked great. The staff was friendly, no issues.
I went to the Front Desk to settle the bill at around 2:45am and Veronica came out already with a bad attitude. I gave her the room number and she said it wasn't under my name. She had made a mistake in looking it up but even upon realizing she made a mistake, she didn't even bother to apologize. I said I was there to settle the bill and she said she didn't want to because if she did it, she would have to do it again after 3am. I get that they have to roll the date but that's not the guest's problem. Hotels don't shut down the desk operations for a routine task like that. I looked at her name tag and said "Veronica, right?" and she responded with "do you want me to write it down for you?" When I pulled out my phone to record the interaction because no one would believe how terribly rude she was, she ran to the back office. The Manager came out with Security and said that Veronica reported that I was giving her attitude. Really? So EVEN IF I was giving her attitude, was that the correct course of action, to give attitude back and call Security as if I were a criminal? The Manager wasn't rude but it was clear he wasn't interested in what I had to say because he had already made up his mind that Veronica was telling the truth. He asked what the problem was and when I was telling him, he kept telling me not to worry about her attitude and he never once apologized for the despicable experience. I just wanted to settle the bill, I didn't walk up to the Front Desk looking for someone to give attitude to. And if they feel they can't accommodate a basic guest request because they can't be bothered to work around the system, then they need to rethink their operation. At the very least they can train their employees to be nice when they cause an inconvenience to the guest. …
By far one of the worst places to stay! I’m here now. The service is real bad the rooms r loud, u can hear someone cough next door, not accommodating at all in any way you’re better off staying at a motel. They charge extra fees when u get here and don’t provide you with anything at all. This is not an exaggeration, but true facts avoid at all cost.
Pros and Cons Pros Great location, easy Monorail access, servers come around frequently, clean room, great view Cons Pillows, needs some maintenance- carpets tightened, paint, windows washed … This is a 3 star hotel that is affordable, not a $400 a night room. It is clean, affordable for the room in Vegas standards, and excellent location.
We have gone to Bally's for years and now Horseshoe. We go several times a year and enjoy our stay at the Horseshoe. We enjoy the rooms, which are clean, have a mini refrigerator and very comfortable beds. The casino is on the smaller size compared to other casinos. There are several bars located around the casino floor and everyone of them have some of the best bartenders you could find. Very limited in restaurants, but we love Binion's Steakhouse and the staff there, but it would be wonderful to have a coffee shop to enjoy a sit down bacon/egg breakfast with family or friends. Nosh is nice, but not a real coffee shop. We love Horseshoe and have enjoyed watching the transformation. We'll be back in April. P.S. We've stayed at many hotels on the Strip and come back to the Horseshoe because it has great gaming, it's a warm, friendly and fun place to stay, with the best staff anywhere. …
Terrible experience with the billing team , pending transaction taken from the account without being told, called the billing team after leaving the US , no definite answer for additional transaction taken 1 day after I left the hotel. Had to contact the bank and cancel my credit card The guy at the reception check in did inform me about any hotel holding deposit They took pending transaction from a different credit card made from the booking and haven’t been returned to the card after 11 days now
When i call to make the reservation i tell them I’m coming to celebrate my birthday,They make me pay extra so i can get the strip view when i get there the ladies said it first come first serve…
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