We stayed at Skylofts at MGM Grand on Christmas Eve instead of buying each other gifts. Well worth the sacrifice! From the moment we arrived to when we had to say good-bye we were treated like royalty.
This was our first time staying in the Skylofts. It was fantastic, and we will definitely be returning to the Skylofts. The concierges were all very helpful. The butler was on top of everything. The room service menu was extensive and the food was amazing. I usually hate ordering room service, but I tried it at the urging of my wife. The whole experience was a 10/10.
The SKYLOFTS is the only place in Las Vegas I have experienced 5 star service. While celebrating our 10th anniversary, Joe and his team went above and beyond to make our entire experience wonderful. The SKYLOFTS does not feel like a part of the MGM. Absolute luxury.
First things first- I’d like to say, WOW. JUST WOW. The MGM Skylofts...is just WOW. I have had the pleasure of staying at some of the best hotels in the world, and I can say without any hesitation, that the MGM Skylofts sets the bar. From the instant that you step onto the property- to the second you leave, you feel like a real King/Queen. I am greeted by a concierge, a bellman, and the head valet (Roger 🙌🏼🙌🏼🙌🏼) when I arrived at the skylofts... They truly know what the epitome of a “grand entrance” is. I was whisked straight to my suite upstairs by Roger and the concierge... and they must have rehearsed this-because it was literally 12am when I arrived and I was in show- how flawless everything/everyone was. Every single staff member I encountered was warm and professional, throughout my stay. You will think that they paid me for this review, but let me assure you- I am writing this review based solely on the service I received. I’m generally a little hard to please, but the skylofts left nothing to be desired. I was astounded (in a good way) at the etiquette and professionalism of every single staff member I encountered... To me, etiquette sets the PROS from the pros...the 6, maybe even 7 star hotels, from the 5 star hotels. Every time I stepped out of the elevator I was greeted, usually by name, by whom ever was at the front desk upstairs... I can’t explain how pleasant it was to walk into the “zen” skylofts lobby and furthermore be greeted so warmly by the concierge. I also had the pleasure of meeting two of the managers, Savannah and Anna. Again, it’s hard for me to put into words how extraordinary these two individuals are. I met Savannah during my first stay back at the skylofts (last time being in 2014) and she was so professional and discreet that I didn’t know she was the manager when I met her. I’ve met a number of esteemed front office executives in my travels...but I could have never told that she was the “head honcho” from my brief, first interaction with her. And when I found out who she was, I felt a little dumb- but more so pleasantly surprised at how down to earth she was. And ever since then, she has extended the most extraordinary service that I’ve ever received...from ANY hotel/resort I’ve ever stayed at. There are one or two hotels in the world that I could possibly put into the same category, but Savannah- in my opinion, represents the pinnacle of 5 star service. I’ll add that I’m a gambler- not a whale, but I gamble... and I usually am able to get “transportation,” and I’d like to say that MGM Resorts truly knows how to take care of their customers in that respect as well. Joseph, Angel, Anthony, Gary, Charles, John, Tina, and Mipch, .. and then Katerina and Jeremy that answer the phones! Everyone is so professional and kind. And I also want to add that the 24/7 room service (even during Covid) at the skylofts is from the Mansion chef... and if you’re not familiar, the Mansion chef is THE CHEF. I stayed at the aria sky suites a few weeks ago and there was no room service whatsoever, so the fact that the skylofts has a 24/7 TRUE first class chef- which they’ve always had, really sets this place apart. I’d like to emphasize that everyone at the skylofts is extraordinary. Everyone. And while I have yet to meet Ms. Mulaj, who is the director of the skylofts, I would just like to commend her in setting the bar for 6-7 star hospitality. The Skylofts is a hotel that is incomparable to even my favorite hotel chain- Peninsula Hotels. Thank you all, again, for the greatest experiences I’ve ever had at any hotel in my life!!! Cheers to the butlers, the concierges, the drivers, the bellmen, the valets, the housekeeping staff, the butler coordinators, the managers, and everyone else!!! It’s ALWAYS SUCH A PLEASURE. THANK YOU, THANK YOU, AGAIN. 🙏🏼🙏🏼🙏🏼👏🏼👏🏼👏🏼 And last, BUT NOT LEAST! Thank you to my casino host *Ms. Michel Dunkin*... She has always gone so far above and beyond for me and made every one of my stays so memorable. If you need a host and you are a gambler, talk to her. If she can help you, she will!!! Thanks again, Michel!…
I decided to splash out on a Sky Loft to celebrate a special occasion and the accommodations at MGM Grand certainly offer a high-end experience - a huge suite for myself and two friends, a transfer from the airport, our concierge met us at the car to escort us to the loft, they even surprised me with a birthday cake. Our concierge made any tour reservations in advance that we required, although we were unfortunate in not being allocated the view that we requested. Every problem we encountered, they fixed - eg. sending a maintenance man as soon as I reported there were issues with the airconditioning, and he fixed it immediately, we did not have to wait. If a luxury suite is what you're after for your Vegas experience, this will meet your expectations.