Really disappointing for such an iconic name and history. Stayed in the Forum Tower. There were two elevators out of six that actually worked. This meant extremely lengthy delays in getting to/from my floor. One night, my key decoded (why can't hotels fix this problem?!) and when I went to the front desk, they would not accept my government issued I.D. They had to have casino cops (3) escort me from the front desk, through the casino, up the elevators to my room so I could show them my passport. The terrible thing is that they never once apologised. They made it seem like my fault somehow. No water in rooms, 1980s furnishings and a dirty feeling. This is old Vegas (and not in a good way). Et tu Caesar???!!!
It was our 45th anniversary and Emma at check in treated us like a king and queen. Thanks!! It didn’t stop there!!! We went to the Gordon Ramseys Pub and Bea came through. Both of them really added onto our experience. Thanks !! PS: The scallops were out of this world
We had a tough start to our stay, but we had the pleasure of meeting Andrea at the concierge lounge express checkout. She knew that we were upset with the cleanliness of our room(or lack thereof) and she immediately sprung into action to make us happy. She was so kind and friendly and took customer service to a whole new level. Andrea was the only person who we encountered who seemed to care about taking great care of the guest, which is the key to the hospitality industry! Thank you Andrea for taking such great care of us and for your kindness!
I’m very glad I chose to stay at Caesars. From the moment I stepped in the hotel, the people and staff were nothing but accommodating. I was checked in by Kiana and she was simply amazing. She knew I had a long travel day and did everything she could to make me feel at home. It’s really awesome to have people like this at Caesars. I will be back.
5 out of 5 experience from start to finish! It began with check in and Emma, who is the MOST FANTASTIC front desk clerk ever! Please make sure to look for Emma as she will truly go out of her way to listen and assist you. We arrived a little early and I had already received an email offering to upgrade our stay., which I elected as the upgrade options were good! When we got there I asked Emma for a room that had certain criteria and was in the Augustus tower. She selected THE PERFECT ROOM with an amazing view of the Bellagio fountains, a jacuzzi tub and a spacious layout. She made our stay just perfect. You don’t get many staff who appear to love their job, listen to customers and go out of their way to accommodate. The property is gorgeous. You seriously don’t have to leave the hotel is you just don’t want to! I normally stay at Encore or Aria, but Caesars made a believer out of me! I will be a returning customer!…
Spent four days at Caesar's with my son watching March Madness. There's a lot to like about the property, and some things that make your blood boil. The positives - (1) a lot to do under one roof, particularly if you include Forum shops and restaurants, (2) great sports book and an excellent place to watch March Madness, (3) awesome cigar bar, and large room (I stayed in Octavius tower). What's problematic? (1) was charged $60 for early check in (plus tax) and they wanted to charge me $45 to extend my check out by 30 minutes, then hung up on me when I said the fee was insane. I have spent a minimum of 100 nights in hotels per year for the last 30 years and I can honestly say I have never been charged for any late check-out up to 5 hours. For that reason alone, I will not return to the hotel. (2) Rooms in Octavius Tower getting tired. The wing was built in 2012 and not renovated since ... air conditioning could not get cold enough, TV reception was spotty with some channels unavailable at times. No cleaning service 1 day. (3) They charge exorbitant prices for some of the basics - $20 for two, regular large coffees and $8.50 for a bottle of water, (4) given the large crowds, you are screwed if you have to talk to a human. Took me 1 hour in line to pick up my rewards card and 30 minutes to check in. Simply too many other good options in Vegas without the issues …
Thank you Tangela for making our anniversary dreams come true. Your hostess, Tangela, is the epitome of 5-Star EXCELLENCE at Caesars Palace. We appreciate her dedication and care with her hotel guests. We will return for another stay.
Had a disturbing experience at this hotel. Shortly after checking into my room as a solo female traveler around 10:30pm, two intoxicated men were able to enter my room with a key card. They had been checked into the same room and issued key cards to that room. Calling the front desk led to frequent disconnections, going in person led to barely an apology and a giving me a small "food credit" for compensation. I certainly would not feel safe staying here in the future. In addition, the rooms are tired appearing and I was told by staff that their online check in process only works about 50% of the time which likely explains the long check in lines.
Our stay started off great with the help of a wonderful staff member at Caesars Palace, Christina B. Christina was very helpful and nice to work with when we were trying to check in early. Not only did she do a great job helping all of the members of our party but she went above and beyond trying to help us adjust a reservation we had with the Nobu restaurant. Everything after that was easy. Our room was very nice and clean. The resort was nice and clean and the staff was always willing to answer a question if we had one.
Our first time to stay at Caesar’s Palace. Katherine was a super nice lady at the hotel registration desk. Even though the check in line was long, getting checked in was fast. Definitely sign up for texts from Ivy the Digital Assistant. Asking her questions, asking for our room to be cleaned and getting info like a quick check out link, was great. This place is huge and it took us a few days to learn our way around.
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