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MGM Grand Hotel and Casino

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#67 of 264 Hotels in Las Vegas
Certificate of Excellence
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MGM Grand Hotel and Casino
MGM Grand Hotel and Casino
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17,346 Reviews from our TripAdvisor Community

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Showing 15,009: English reviews
Park City, Utah
Reviewed 10 September 2016

We decided to stay in Las Vegas one night after an afternoon appt. in Las Vegas. OMG, in all my years of travel I have never seen a check-in queue that long! We stood in line for 45 minutes, only to find that our room was not ready. We stored our bags and went to the pool for lunch. The...

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Helpful?
1Thank Karen H
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Karen H: Please allow us to apologize for the service delays you encountered at our Cabana Grill, as well as at our front desk. We further regret the in-room cleanliness issues you endured. Clearly, your experiences do not reflect an optimal performance on our part. We value your business and will most definitely work to correct these miscues. We...

Hong Kong, China
Reviewed 10 September 2016 via mobile

I was told mgm was renovated in 2012 so we decided to give it a try....in short my comment is I would not come back. It's just a hotel that doesn't seem to care and doesn't bother to try on every level. For the same rate or slight more money, I would definitely recommend you guys to stay at the...

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Helpful?
Thank HH616
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear HH616: It is conspicuously apparent your MGM Grand experience fell far short of expectations. We deeply apologize for the multiple service shortfalls you endured, as well as for the in-room cleanliness issues you encountered. Rest certain, these deficiencies do not accurately portray our best efforts. We will aggressively examine where we fell short, and commit ourselves to providing you...

A TripAdvisor Member
Level Contributor
8 reviews
9 helpful votes
Reviewed 10 September 2016 via mobile

Sorely disappointed from arrival to departure. I don't mind paying money for anything, however this place just isn't worth it. We ate at several different places within the hotel, all of which were no good. Bad fish tacos at Hecho, cold breakfast buffet, $5 for a cup of coffee with your breakfast and not the good coffee. I will pay...

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Helpful?
1Thank A TripAdvisor Member
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Valued Guest: We lament your disappointment regarding your time at MGM Grand. Clearly, you endured some unpleasant experiences, and we will work to better our efforts moving forward. We are heartened to know you enjoyed our staff and our service. Obviously, we can do better, and will examine our performance for avenues of improvement. Please consider giving us the...

Reviewed 10 September 2016 via mobile

Our room was facing the airport, hearing planes taking off all day long from a very early in the morning. It was extremely unpleasant specially after 20 hours of flight to get to Vegas. After 3 days of struggling with the noise, we requested for a different room as we had a week to stay longer, however, Guest service told...

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Helpful?
Thank Fabulous_Sweet_Life
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Fabulous_Sweet_Life: It sounds like overall you had a pleasant time here at MGM Grand. Thank you for your assessment of our dining venues and amenities. We do apologize for any noise disturbances, however, and will certainly examine this concern in more detail moving ahead. We value your business and hope for the chance to welcome you back again, when...

Winnipeg, Manitoba
Reviewed 10 September 2016

I've stayed at several different resorts over the years, MGM is by far my favorite. The staff are amazingly friendly, the slots are varied and plentiful, the food is awesome. The Lazy river is incredible. It is the one hotel I always feel welcomed, safe at any hour of the day/night. We will never stay at a different hotel.

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Helpful?
Thank karendF379KJ
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear karendF379KJ: Your exuberant review of MGM Grand is very much appreciated. Thank you for sharing your generous compliments regarding our staff, gaming, and Grand Pool complex. We always relish the chance to exceed expectations and we are delighted to know you continue to have a wonderful time, with every visit. Please hurry back soon. Sincerely, Seth L. Guest Relations...

Reviewed 9 September 2016

First I want to start off on a positive note. The employees of MGM Grand were all very nice and friendly, but that is where it ends. First of all the check in line was unbelievable, but moved faster than I thought. My room was not ready at 4PM, so the lady at the desk sais she would up grade...

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Helpful?
Thank Bon49
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Bon49: We are truly grateful for your balanced review of MGM Grand. We apologize for the issues you had at hotel registration, as well as for the complications you had with your room. We are pleased you found our staff quite pleasant and our Grand Pool complex most noteworthy. Feedback like yours helps us better our efforts and make...

Reviewed 9 September 2016 via mobile

Grounds were clean, services available were good and rooms were spacious, clean and clean towels provided daily. It's nothing to boast about but we did have a pleasant stay. The hotel is massive so anyone new to the hotel I suggest find a meeting place that you can all find if you get lost! After a few too many on...

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Helpful?
Thank Elin T
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Elin T: It sounds like you had a pleasant time here at MGM Grand. Thank you for enjoying our Grand Pool complex, Wet Republic Ultrapool, and amazing array of resort amenities. We appreciate your feedback, and hope to welcome you back again in the future. Sincerely, Seth L. Guest Relations Specialist MGM Grand Hotel & Casino MGM Resorts International...

London, United Kingdom
Reviewed 9 September 2016

My family and I stayed at the MGM late August for 5 nights and really enjoyed our time there. The pool area including the lazy river was ideal for the kids along with the food options in the hotel. As with most of Vegas it isn't that great for kids however as the pool is good the kids spent a...

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Helpful?
Thank lhead47
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear lhead47: You deserve to have a great time here at MGM Grand, so rest assured we continue our commitment to exceeding expectations for you and your family. Thank you for coming out to enjoy a stay with us. It sounds like you all had a fabulous time. We look forward to your next visit. Sincerely, Seth L. Guest Relations...

New Orleans, Louisiana
Reviewed 9 September 2016

The room was nice, we actually had to upgrade our room to be closer to our friends which we did not mind. When we got to the room and saw outside our window it was a wall. Yes, a wall lol! The view wasn't good but we did not mind since we would not be in the room all day....

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Helpful?
Thank nubia1345
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear nubia1345: We are glad you had some fun during your stay at MGM Grand. Thank you for sharing your review of our resort, and also offering your suggestions and insights. We value your patronage, and will certainly examine our missteps regarding security assistance and in-room amenities. We are also glad you could take advantage of our highly touted M...

Reviewed 9 September 2016

Just got back yesterday from Las Vegas. We stayed 4 nights in a grand king room at the MGM. We could not have been more pleased with everything. All the staff we had any encounter with was very friendly and helpful. Some people mention the long line for check in but despite this long line we were checked in within...

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Helpful?
1Thank Debbie T
MGM_Resorts, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Debbie T: Thank you for sharing the experiences you enjoyed here at MGM Grand. Your gracious assessment of our helpful staff, spacious accommodations, and welcoming atmosphere is most encouraging. Our goal is to exceed expectations at every turn, and we are grateful for the chance to help you make the most of your stay. Hurry back soon. Sincerely, Seth...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
Food & drink at the hotel
The Grand Wok and Sushi Bar
The Grand Wok and Sushi Bar
Cuisines: Chinese, Japanese, Sushi, Asian
MGM Grand Buffet
MGM Grand Buffet
Cuisines: Chinese, American, Sushi, Asian
Stage Deli
Stage Deli
Cuisines: American, Fast food, Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about MGM Grand Hotel and Casino

Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109-4319
Region: United States > Nevada > Las Vegas
Price Range: RM539 - RM1,617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
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Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino
Hotel Style:
#29 Spa Hotel in Las Vegas
#29 Casino Hotel in Las Vegas
#30 Luxury Hotel in Las Vegas
#31 Business Hotel in Las Vegas
#32 Family Hotel in Las Vegas
#45 Romantic Hotel in Las Vegas
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Questions & Answers

Here's what travellers have asked, with answers from MGM Grand Hotel and Casino staff and other travellers.
446 questions
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Questions? Get answers from MGM Grand Hotel and Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be ready to walk.”
 of 5 bubbles luiscX4398ZK, 29 Mar 2017 | Read review
“Choose another hotel.”
 of 5 bubbles A6626ZGkevinj, 28 Mar 2017 | Read review
“For a good room, go to another hotel.”
 of 5 bubbles ajhot234, 28 Mar 2017 | Read review
“Sign up for MLIFE before you book your trip. You can find discounts on their website to save money on the room”
 of 5 bubbles Z3239TJstephaniej, 28 Mar 2017 | Read review
“Ask to be upgraded from the 4th floor.”
 of 5 bubbles 204aimeew, 27 Mar 2017 | Read review
5 of 5