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Serene, a Vegas Resort

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Serene, a Vegas Resort
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9 Reviews from our TripAdvisor Community

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Showing 6: English reviews
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Reviewed 4 weeks ago

Under new ownership and needing repairs. Upon checking in, went up to our room. Room was very dark, due to three light fixtures having bulbs burnt out. Lights on the side of the bed and above the tub were burnt out. Informed service desk of the burnt out bulbs multiple times. Was told that maintenance was gone for the day...

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Helpful?
Thank Bassmann501
michael9988, Guest Relations Manager at Serene, a Vegas Resort, responded to this review

Dear Michael, Please accept our sincere apologies for the maintenance issues you had in your room and know that we are working daily in updating our hotel. We are also disappointed that your stay was impaired by other guests refusing to abide by our 1000% non-smoking policy. Thank you for your comments - we hope you will give us a...

Winnipeg, Canada
Reviewed 4 weeks ago

We stayed here when it was Rumors. For the money, it was great value compared to the strip. A small Uber fare to wherever you wanted to go. Roomy suite for the price of a small room on the strip. Staff were a bit of a mixed bag; some more useful and customer focused than others. As part of a...

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Helpful?
Thank Jeff G
michael9988, Guest Relations Manager at Serene, a Vegas Resort, responded to this review

Dear Jeff, Thank you for your continued loyalty to our hotel! We are pleased you felt your experience to be of good value, and we sincerely appreciate your seal of approval. We hope to welcome you back to Serene again soon. Best, Michael Van Guest Services Manager

Los Angeles, California
Reviewed 14 March 2017

1) BEDBUGS! I stayed here in March 2017 and was badly bitten by bedbugs (see pics). We couldn't wear our bathing suits because of the unsightly rash. Holidays ruined. Thank you! 2) Hotel employees are rude and dismissive (if you can find one b/c front desk is frequently unmanned). When I reported the bedbug issue they didn't say a word....

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Helpful?
9Thank HyperionTraveler
michael9988, Guest Relations Manager at Serene, a Vegas Resort, responded to this review

Dear HyperionTraveler, While we are truly disappointed with the multiple problems you encountered during your stay, we do appreciate your feedback and candidness in your review. Please know that guest safety and hotel cleanliness are critically important to us, and that we always have a third-party pest control investigate our guest rooms after any claims of pests. Still, we see...

Las Vegas, Nevada
Reviewed 21 February 2017

Had a great stay here...Got here on Friday have stayed until Tuesday....Rose at the front desk was very curtious and helpful...I would recommend this hotel to anyone trying to get away from the craziness on the strip....It's still crazy on the weekends.

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Helpful?
Thank chefbilal
michael9988, Guest Relations Manager at Serene, a Vegas Resort, responded to this review

Dear chefbilal, Thank you for choosing Serene Vegas for your recent getaway away from the strip. We are delighted by your compliments of our staff, and we sincerely value your recommendation. We hope to have the opportunity to welcome you back soon. Best, Michael Van Guest Services Manager

Langley
Reviewed 31 January 2017

We have stayed before, when this hotel was called Rumours, with other friends years ago.....it was an alright vibe then. We booked a few months ago while this resort was still called Rumours, showed up during the AVN week, checked into one of the nicest suites available only to find it was run down, dirty and constant sketchy people coming...

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Helpful?
Thank Bill J
michael9988, Guest Relations Manager at Serene, a Vegas Resort, responded to this review

Dear Bill, Thank you for the candid feedback about your recent stay at Serene Vegas. We are sincerely disappointed that your experience was not a positive one, and the details you have mentioned are, as you said, absolutely unacceptable. Please know that we are undertaking a large transformation of both our hotel amenities and services, to address these issues. We...

Mesa, Arizona
Reviewed 24 January 2017

The night was young and this was an awesome place to be. I can honestly say if you are looking for a place close to the strip about 3-5 minutes away and you can Uber over, this is your place. These are two story buildings, they have Hammocks, Cabanas, you can request a small fridge in your room if needed....

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Helpful?
Thank Taunya S
michael9988, Guest Relations Manager at Serene, a Vegas Resort, responded to this review

Thank you for staying with us Taunya. We are very excited about the new Serene Vegas, an InnPlace Resort, and the many upcoming improvements to the property. We are happy our proximity to the Strip and the Hard Rock Hotel and Casino suited your needs and we hope that we can be welcoming you back very soon. Best, Michael Van...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Experience a relaxing oasis, where you can slow down and enjoy Las Vegas at your own pace. Created as an alternative to the city's electric spirit, our tranquil Las Vegas resort offers a calming ambiance while still immersed in the city's vibrant scene. Relax in a refreshing environment where you'll enjoy our desert inspired courtyard, sparkling pools and cabanas where you can soak up an hour of peace in the sun. Dine in the laid-back vibe of RLX restaurant, enjoy cocktails in the bar and kick back in our low-key lounge areas. Serene Vegas is an easygoing getaway without totally getting away from Vegas. ... more   less 

Additional Information about Serene, a Vegas Resort

Address: 455 E. Harmon Ave., Las Vegas, NV 89169-7076
Region: United States > Nevada > Las Vegas > The Strip
Price Range: RM274 - RM814 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serene, a Vegas Resort 3*
Number of rooms: 168
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Also Known As:
St Tropez All Suite Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Serene, a Vegas Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check Expedia to get the best deal....Rates are high on the weekends.”
chefbilal, 20 Feb 2017 | Read review
“Building 4 has excellent suites with either two beds or one and a stand in shower that is awesome!”
426taunyas, 23 Jan 2017 | Read review
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