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Peppermill Resort Spa Casino

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#3 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersGold level
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9,687 Reviews from our TripAdvisor Community

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Showing 9,591: English reviews
Sacramento, California
Reviewed 26 July 2016

Over all the people we encountered were very nice and friendly. I found the Tuscany section to be very well done. Don't go in the bathroom with just your socks on or you might find yourself on the floor.

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Thank kkingsac
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

We appreciate the guest feedback received through TripAdvisor, so thank you for sharing your review. I want to sincerely apologize for the Housekeeping issues you and your wife encountered during this visit. I can assure you that these cleanliness issues are not indicative of the standards we hold ourselves to, and I am truly sorry for falling short of our...

Boise, Idaho
Reviewed 26 July 2016

This is where we love to stay on vacation or just traveling through Reno!! On our most recent trip (7/27-7/28) our daughter left a bag with her computer, school work, and a few other items outside of our car in the valet area. We drove away without it and did not realize it until we arrived in Idaho - 7...

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Thank mummycentric
Missoula, Montana
Reviewed 26 July 2016

The Peppermill would like you to believe you are getting a true Vegas experience but it just doesn't get there. First, our view from 333 made it feel like we were part of crime scene. I realize they had some construction happening but at least clean up the garbage. Easily the worst view I've ever had in any hotel. I...

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Thank Greg T
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for taking the time to share your review with TripAdvisor and Peppermill Reno. I am truly sorry to hear of your dissatisfaction with our resort. We take great pride in the quality of our property, as well as the customer service our staff provides, and it is disappointing to know we fell short of our five-star standards during...

Gardnerville, Nevada
Reviewed 26 July 2016

We stayed on the 15th floor on Saturday night the residents of the room next door had a major fight. Security was called, but that did not quell the screaming and door slamming until after 6 am. NO SLEEP! The security people had no consideration for the other guests! Other than that prices were up and food quality was down...

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Thank kallc
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Peppermill Reno values guest feedback, so thank you for taking the time so share your review on TripAdvisor. I would like to sincerely apologize for the issues that affected your most recent stay. We aim to provide every guest with a five-star experience, and I am truly sorry we did not deliver on these expectations. If possible, we would greatly...

Danville, California
Reviewed 26 July 2016

Excellent stay. The staff was cordial and attentive. The Milano Restaurant service and food were excellent. I found room food refreshments charged on my bill, which were supposed to have been taken off before I left. When I returned home and called the hotel about the excess charges, Genie, from your Accounts Receivable Department understood the problem and promptly removed...

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Thank jbegun
Vacaville, United States
Reviewed 26 July 2016

the only complaint is I have medication I needed to refrigerate and I asked for a frig twice and never received one. I just used hotel ice machine, but I am not supposed to do that with the medication. I shouldn't of had to continue asking for it.

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Thank Debra D
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

The Peppermill values guest feedback, so thank you for your TripAdvisor review. I would like to sincerely apologize for the service issues you encountered. Customer service is a top priority for our staff, and it is truly disappointing to learn of your experience. I can assure you that your comments will be addressed with our Hotel team, and we will...

Dayton, NV
Reviewed 26 July 2016

I had a couple gift cards and decided to have dinner and drinks with friends and get a room for the night so I wouldn't have to drive. Dinner at Biscotti's was great and the drinks and live music at the Terrace was fantastic! The rooms were all booked online, but I stopped in the day before and the reservation...

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Thank hlmotta1
Livermore, California
Reviewed 26 July 2016

PLAY AND STAY AT THE PEPPERMILL Vacation Relaxation and Fun enjoyed the pool disappointed with my Meal at Oceana 1st time and aim a Large man the chairs and booths are VERY uncomfortable.We were Disappointed in the atmosphere this trip Sorry

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Helpful?
Thank Randy K
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Guest feedback is important to the Peppermill, so thank you for sharing your review. I am sorry to hear of your frustrations with our accommodations and Oceano. Our goal is to provide every guest with a five-star getaway, and I apologize for falling short of these expectations. If possible, we would love a chance to speak with you so we...

Hillsboro, Oregon
Reviewed 26 July 2016

The Peppermill is one our most favorite resorts to stay at when we visit Reno. Their customer service is really good, we love the Tuscany suites with the Jacuzzi tubs. The restaurants serve great food at reasonable prices. The resort is decorated beautifully and is kept exceptionally clean. We will be back

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Thank Charles M
Burbank
Reviewed 26 July 2016

Have stayed there twice and have no reason to stay anywhere else. Reno is full of show, pizzazz, and effects. But then the food quality is meh - (why didn't we just go out to a restaurant??). The rooms are anywhere from sterile to cardboard depending. Not being a luxury travel, I avoid the Tuscany rooms. I don't know what...

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Helpful?
Thank Adam L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1635 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightspot, EDGE. Custom-made, double pillow-top mattresses, 42" high-definition LCD TVs and media hubs are all featured in our guest rooms, and complimentary premium Wi-Fi is available for all hotel guests. ... more   less 

Additional Information about Peppermill Resort Spa Casino

Address: 2707 S Virginia St, Reno, NV 89502
Region: United States > Nevada > Reno
Price Range: RM401 - RM980 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1635
Reservation Options:
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Also Known As:
Peppermill Hotel Reno
Hotel Style:
#1 Family Hotel in Reno
#1 Romantic Hotel in Reno
#2 Spa Hotel in Reno
#2 Casino Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Luxury Hotel in Reno
#4 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Peppermill Resort Spa Casino staff and other travellers.
72 questions
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Questions? Get answers from Peppermill Resort Spa Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a tower, view room”
 of 5 bubbles steverR2157ZV, 18 Feb 2017 | Read review
“The room was fabulous thank you”
 of 5 bubbles Alekcermama, 18 Feb 2017 | Read review
“The Tuscany tower is closer to to restaurant and the other tower feeds into the casino.”
 of 5 bubbles Cjryan, 17 Feb 2017 | Read review
“We would choose this room again and have already recommended to several friends. Just don't eat there!”
 of 5 bubbles R3215RFwilliamf, 17 Feb 2017 | Read review
“All rooms at the Peppermill have refrigerators so bring some beverages of choice. Bottled water was not provided in my room. Also, I was not happy with the bed pillows. Two were so soft as not to be real pillows, and two were so firm and thick they hurt my neck. A friend was staying in another room at the same time of my visit and she had the same issue.”
 of 5 bubbles daddywowwow, 17 Feb 2017 | Read review
5 of 5