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We drove for two days from Vegas to see Reno, when booking we noticed that the hotels are very expensive in Reno, along with large resort fees, so we decided to stay here on the edge of town and not get ripped off. ( A...More
Bed 4*, sheets 1* (perhaps cheapest sheets EVER!) pillows 1* (per the norm these days),
pool was chilly and dirty, hot tub ok when the jets wanted to work.
@ $200/night ... Room service didn't come do up the room.More
Thank Lizz T
Response from IHGService, Guest Relations Manager at Staybridge Suites Reno NevadaResponded 23 July 2017
Hi Lizz T,
Thank you for your stay and for taking the time to share your experience with us. It is good to know that you appreciate our beds. However, I was concerned to see that you were not impressed with our sheets, pillows, and...More
We've been here for a month, with one month yet to go. Our toilet doesn't flush entirely; only two of the four washers and dryers work; key pad to pool/hot tub area doesn't work; patio door handle came off from the door(!) as I was...More
Response from getcomfortable, General Manager at Staybridge Suites Reno NevadaResponded 11 July 2017
Thank you for taking the time to speak with me directly regarding the issues you have had during your stay. I apologize that you have had problems, as we strive to make every stay a great one, especially Elite members on such a long stay...More
Great location, very clean, good parking, wonderful breakfast. Close to freeway, downtown and eating places. The area is growing in this direction and everything is very new and well kept. Great area to take a walk and relax.
We rolled into Reno at 10 PM. Needed a place to stay and the Holiday Inn Express was booked. This one came up and I read the reviews. After staying here, I know some reviews were nitpicky. Let me say that when you first walk...More
Response from getcomfortable | Property representative |
The minimum age for check in at the Staybridge Suites Reno is 21 unless you are active military. The person checking in and providing payment is required to be 21, so we recommend that reservations are booked by this... More
The minimum age for check in at the Staybridge Suites Reno is 21 unless you are active military. The person checking in and providing payment is required to be 21, so we recommend that reservations are booked by this person. Hope this answered your question and if you need further assistance you can call the hotel and we would be happy to assist.
Kelly F. General Manager