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Grand Sierra Resort and Casino

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#8 of 65 Hotels in Reno
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10,146 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sierra Resort and Casino
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Showing 10,106: English reviews
Phoenix, Arizona
Reviewed 24 October 2016

Thank you so much for a lovely visit. I was disappointed that you charged my personal credit card that I provided you for incidental when I made the reservation using my boss' corporate card that is what I expected to have the room charge go to. I clarified with the desk clerk when I check in that the room bill...

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Helpful?
Thank 289dawnr
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi 289dawnr, Thank you for this review! We are so happy that we exceeded all of your expectations during the CCUCC Conference. We are sorry to hear though, that your payment was not handled correctly. Please contact us at customercare@grandsierraresort.com at your earliest convenience, so that we can resolve this issue, if it has not been resolved already. We are...

Elk Grove, California
Reviewed 24 October 2016

Our two night stay was excellent. Our room, the food and the chili cook-off were fabulous. No complaints at all. We enjoyed our stay without exception! I do wish there was a non-smoking casino area, but other than that, we'll certainly be back!

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Helpful?
Thank Kathleen F L
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Kathleen F L, Thank you for this review! We are elated to hear that you enjoyed every aspect of you visit. We truly enjoy making every guests experience Grand. During your next visit, please be sure to visit the no-smoking section located right in front of the Front Desk area, also known as The Summit. We also make all...

Minnetonka, MN
Reviewed 24 October 2016

This was my first time in Reno. I was there for a conference. The Grand Sierra was very nice, clean, lovely rooms, good, fast room service, and the layout was overall very nice. I especially liked that the restaurants were easily accessible from the hotel elevators and you weren't forced to walk through the middle of the casino to get...

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Helpful?
Thank lksjones
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi lksjones, Thank you for this review! We are happy to hear that you found the layout and accessibility to both the restaurants and conference rooms convenient. Also, thank you for visiting the restaurant Rim twice on your visit. Rim offers a profusion of other Pacific Rim specialties with delectable menu options from all over the world including; China, Japan,...

Roseville, California
Reviewed 24 October 2016

Came to see Ringo Starr and spent two nights at the Grand Sierra. Other than a missing light bulb and only got one bar of soap in bathroom, the stay was awesome. All staff was friendly, helpful and knowledgeable. Very clean and comfortable room. While there's always a jerk at concerts, the security staff stepped up and handled the situation....

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Helpful?
Thank PamelaW60
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi PamelaW60, Thank you for filling out a review! We value your feedback and your comments have been passed onto the appropriate departments. We are sorry to hear that there was an inconsiderate individual at the concert but we are glad that security was able to take care of it in a timely manner. Please feel free to contact us...

Clovis, California
Reviewed 24 October 2016

We came to see a concert and we really love your venue. Great price, first rate entertainment. Will definitely come back for other concerts. We were offered an upgrade to a mini-suite when we arrived and were very pleased with our room. Food was much better during this visit. Last time the buffet was closed and the other restaurants were...

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Helpful?
Thank sherylo30
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi sherylo30, Thank you for this review! We are elated to hear that you enjoyed yourself on your last visit. We do apologize that the Buffet was closed on your previous stay but we hope you were able to experience the new and improved Grand Buffet, chocolate fountain and all. We are looking forward to having you back with us...

Reviewed 24 October 2016 via mobile

Stayed in the RV park after 5pm with over 300 spots. Info on door but NO signs to direct you to your site. When your in a 38' with a car in tow in is not customer friendly. Noise level ok...airport in town.

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Helpful?
Thank 2us4girls2boys
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi 2us4girls2boys, Thank you for taking the time to fill out a review on TripAdvisor! We value your feedback and it has been forwarded to the appropriate departments. We are currently working on making the RV experience better for you and all future guests. Trying to move around your vehicle in that capacity can be hard and we completely understand...

Elk Grove, California
Reviewed 24 October 2016

Ringo was great. the new remodeled concert hall is very nice. The service is best as always is at GSR. Cant wait to return with more friends. The food, drinks and gambling were equally good. All personal were helpful and pleasant.

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Helpful?
Thank Cheryl D
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Cheryl D, Thank you for this review! We are so glad to hear that you enjoyed yourself in our Grand Theatre for the Ringo Starr concert. Customer Service is a top priority here at the Grand Sierra Resort and Casino and we are so happy that you experienced just that. We are looking forward to having you and many...

Crescent City
Reviewed 24 October 2016

Our overall stay was great except when we ate at the "cafe" last Wednesday night. My sister & I both got the small breakfast for dinner. The "hashbrown's" were terrible & neither of us ate them. No $ off

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Helpful?
Thank P9843NHdeniseb
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi P9843NHdeniseb, Thank you for taking the time to fillout a review on TripAdvisor! We value your feedback and your comments have been passed on to the appropriate departments. We are sorry to hear that our Hash Browns were not to standard. Please contact us at customercare@grandsierraresort.com at your earliest convenience, so we can discuss this situation further. We are...

Elk Grove, California
Reviewed 24 October 2016

Our first visit to the theatre was a very nice experience.The sound system was excellent. Seating was very comfortable (compared to our recent visit to the new golden 1 center in sacramento). There was ample leg room and you are not crammed in like the golden 1 center.

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Helpful?
Thank jesseg785
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi jesseg785, Thank you for this review! We are so glad that you enjoyed the many pleasures of our Grand Theatre. We are sorry to hear that your experience at the Golden 1 Center was not as pleasant. The comfortable seating, sound system and spacious rows are what make Grand Theatre stand apart from other Theatres in the greater Reno...

Lake Tahoe (California), California
Reviewed 23 October 2016

The pool construction made for a noisy stay this time. Usually ours perfectly quiet. Also, it seems that my Resort Fees ($22+) have been charged 2X. One is still pending on my AmEx card so maybe not. I highly recommend GSR. The conversation pits in the casino area are a wonderful surprise.

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Helpful?
Thank 790devram
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi 790devram, Thank you for taking the time to do a review! We appreciate your feedback regarding the pool noise and we trying our best to keep all construction noise to a minimum. We also apologize for the duel charge to your AMX Credit Card for the Resort Fee. The $22.00 that is pending is from the authorization we took...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Grand Cafe
Grand Cafe
Cuisines: American, Cafe
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 

Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595-1200
Region: United States > Nevada > Reno
Price Range: RM276 - RM921 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Reservation Options:
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit
Hotel Style:
#3 Green Hotel in Reno
#4 Spa Hotel in Reno
#5 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sierra Resort and Casino staff and other travellers.
36 questions
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Questions? Get answers from Grand Sierra Resort and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the Summit suites are excellent”
 of 5 bubbles dedecolon, 6 Dec 2016 | Read review
“West side has river views, east side has freeway views”
 of 5 bubbles adelel592, 4 Dec 2016 | Read review
“Upgrading not worth the extra money”
 of 5 bubbles nvkrick, 3 Dec 2016 | Read review
“Tons of activities and great food options all in the hotel”
 of 5 bubbles candiecee, 1 Dec 2016 | Read review
“25 and above for the best view and top room”
 of 5 bubbles tjones789, 30 Nov 2016 | Read review
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