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Grand Sierra Resort and Casino

15,052 reviews
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Traveller (895)
Room & Suite (373)
Pool & Beach (77)
Overview
  • Excellent55%
  • Very good28%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“bowling alley”(523 reviews)
“summit rooms”(230 reviews)
“johnny rockets”(215 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from Grand Sierra Resort and Casino
Special Rate: Rooms from $29
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15,052)Write a Review
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Traveller rating
8,017
4,208
1,694
646
436
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8,017
4,208
1,694
646
436
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671 - 675 of 15,001 reviews
Reviewed 30 November 2017

I was offered a $20 upgrade option that I accepted only to find out the room was unfinished. 1, no wall hangings. 2, no hooks in restroom. 3, the couch didn't match other furnishings, 4, furnishings appeared to be missing. 5, the vanity in restroom...More

Review collected in partnership with this hotel
Thank Kenneth M
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded 6 December 2017

Dear Kenneth M: Thank you taking the time to submit this review. We apologize about the condition of your assigned room, as what you described certainly is not indicative of the level of service we strive to provide for our guests. We realize this issue...More

Reviewed 30 November 2017

Great shopping- at both Allure & 2bella. The salespeople are friendly and helpful. Fun arcade. Family friendly restaurants on Spa/Arcade level. Beautiful spa with wonderful service. Gorgeous new heated pool. HUGE!! Large casino. Luxurious rooms at A levels. Still under construction in some areas. Needs...More

1  Thank StellaElvis
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 1 December 2017

Dear StellaElvis, Thank you for taking the time to post this amazing review! We are elated to hear about your experience with Frederic at Allure. Please know your kind feedback has been passed on to our management team so he can receive the recognition he...More

Reviewed 29 November 2017

very good services. free room. good restaurants. easy to find parking lot. would like to come back again. many casino tables were available. excellent.......excellent....I am happy with services at grand sierra hotel.More

Review collected in partnership with this hotel
Thank 292thuant
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 1 December 2017

Dear 292thuant, Thank you so much for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed the recent Vietnamese concert. We truly appreciate the excellent rating you have awarded us and hope to...More

Reviewed 29 November 2017

We are happy to stay in our hotel my friends love it the service was good in the pool area,restaurant and the buffet,casino floor excellent,VIP are good service they answered all the Questions my friends asked thank u GSRMore

Review collected in partnership with this hotel
Thank Mario G
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 1 December 2017

Dear Mario G, We loved reading your review. Thank you for sharing your experience and choosing the Grand Sierra Resort and Casino. It is a pleasure to know how much you enjoyed all of our services and amenities. We truly appreciate the recommendation to your...More

Reviewed 29 November 2017

This was probably one of my least satisfying trips out of the numerous I have stayed at the property. The majority of my other stays over the years have been above average. The Bad: - Bathroom heat lamp did not work. It was removed and...More

Review collected in partnership with this hotel
Thank boutteman
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded 2 December 2017

Dear Boutteman: Thank you for taking the time to submit this review. We appreciate your feedback and apologize for any inconvenience you may have experienced due to challenges with your room and some of the service issues, as what you described certainly is not indicative...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Spa
Bar/Lounge
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Airport Transportation
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Spa
Casino and Gambling
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$66 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Casino Hotel in Reno
#4 Luxury Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$66 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Casino Hotel in Reno
#4 Luxury Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (895)
Room & Suite (373)
Pool & Beach (77)
Dining (23)
Amenities (74)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
StbrnRoz
9 November 2017|
AnswerShow all 3 answers
Response from deeppurple1 | Reviewed this property |
Just follow the signs in the airport to ground transportation at the airport and you will be guided to where the hotel shuttle service will pick up.
0
Votes
Gary H
3 October 2017|
AnswerShow all 4 answers
Response from GSRCustomerCare | Property representative |
Gary: This is a great question - thank you! When you make your reservation, we charge the first night's room charge to secure the reservation. Upon check in at GSR, we then charge $50 per night as a security deposit... More
1
Vote
Matt P
23 September 2017|
AnswerShow all 3 answers
Response from Pete201112 | Reviewed this property |
Good afternoon, you are only 1.7 miles from the Grand Sierra to downtown Reno and many other casinos and attractions. So you could walk or you could take a local car service. I recommend Lyft. If you do stay there stop by... More
0
Votes
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12345617
Room Tips
"If you can get a room above the 16th floor, do it. Really nice view of the city and the mountains."
Read review
"New the renovated rooms are really nice, highly recommended !!"
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"southwest and west are the best views"
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"High floors are nice and quiet"
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