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Grand Sierra Resort and Casino

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#9 of 64 Hotels in Reno
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10,613 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sierra Resort and Casino
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Showing 10,571: English reviews
Fernlel, Nv.89408
Reviewed 20 November 2016

As always we had a great time. We stayed for three notes.Everyone from housekeeping we very accommodate. The only thing I would have would be is handle in the showers for older people that stay In the rooms. We will be back in Dec.

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Thank joyl798
Nevada City
Reviewed 20 November 2016

Our stay at the GSR which my wife and I do on a regular basis was again excellent. Great food, a room we requested that was clean and tidy. My wife would like to have a makeup mirror attached to the bathroom wall for easier makeup purposes. The GSR provided them at one time, what happened? Wonderful employees, always friendly...

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Thank Larry H
Reno, Nevada
Reviewed 20 November 2016

Your buffet is wonderful. I look forward to every Monday. Your cocktail waitresses should come around more then they do, when it's late at night or early AM. And I don't think it should be allowed that people can play two slot machines, if there's some one else who wants to play as well

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Thank tracibowen52
Auburn, California
Reviewed 20 November 2016

We love the service we receive while staying at the resort. The personnel are very attentive and polite. The casino host took nice effort setting us up with our room and the check in process was flawless.

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Thank Steve S
Incline Village, Nevada
Reviewed 20 November 2016

The room was very nice. Staff were extremely professional and courteous. The room had a great view of the city. Will definitely b coming back. Love the nonsmoking casino play!! Didn't have time to check out restaurants but will do so nex visit.

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Thank amytB9028TF
Seattle, Washington
Reviewed 20 November 2016

Did arrive close to midnight to be told all none smoker rooms were sold out and can go to another hotel if that is an issue? Yet the reservation was made 6 weeks prior for a none smoking Grand king and it was directly with the hotel. I was told to read the fine print which fortunately I had it...

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1Thank Mohamed A
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Mohamed, Thank you for taking the time to submit a review. We are sorry to hear about your most recent visit. Please take our deepest apologies on the way we handled your stay at check-in. Your feedback is very important to us and it has been forwarded to the appropriate department for couching and resolution. All of our beds...

Bristow, United States
Reviewed 20 November 2016

No hotel is perfect. The way you can tell a lot about a hotel is how they swing into action when things go wrong. When we first arrived, we got two double bed rather than a king. The very next day, they moved us to a room with a king bed. It had no soap dish. The housekeeping supervisor got...

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Thank Daniel E
Anchorage
Reviewed 20 November 2016

They don't mention the Tourism Tax and the $18/day resort fee when you book your room--only when they present you with the huge bill at checkout. When I got out of my car and had an infant in my hands trying to get her into a stroller, some panhandler started harassing me. He wouldn't leave me alone and I looked...

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Helpful?
Thank Anne R
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Anne, Thank you for taking the time to submit a review! We apologize in advance for your previous experience. Guest experince is very important to us here at the Grand Sierra Resort and Casino. Thank you for letting us know that we did not meet the Grand experience that you deserve. One of our Executives will be in contact...

San Jose
Reviewed 20 November 2016

Staying here is always a pleasure. Victoria checked me in quickly and cheerfully. The rooms are very clean, thanks to Britney Clarke, who has cleaned my room on several different stays. She is thoughtful, attentive and always asks if you will need anything else. Rey Navarro does a wonderful job in the Buffet as my server bringing the extras that...

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1Thank Donna K
Angels Camp, California
Reviewed 20 November 2016

This hotel has everything you need for a great family getaway or adult trip. We stay here every time we go to Reno and have yet to be disappointed. The rooms are very comfortable, the casino is fun, the restaurants are good and there's fresh coffee at the Starbucks downstairs.

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Thank L2935OLkatem

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Grand Cafe
Grand Cafe
Cuisines: American, Cafe
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 

Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595-1200
Region: United States > Nevada > Reno
Price Range: RM348 - RM848 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline and Jetsetter so you can book your Grand Sierra Resort and Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit
Hotel Style:
#3 Green Hotel in Reno
#4 Spa Hotel in Reno
#5 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sierra Resort and Casino staff and other travellers.
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Questions? Get answers from Grand Sierra Resort and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from elevators are quieter, but don't go too far as it can be quite walk.”
 of 5 bubbles lh427, 14 Jan 2017 | Read review
“All had good views - just a matter of you wanting a city view or a mountain view.”
 of 5 bubbles X8019RYmarys, 9 Jan 2017 | Read review
“Get a room closer to the elevator. The walk can be long...”
 of 5 bubbles CekayFarnsworth, 9 Jan 2017 | Read review
“Rooms are roomy and quiet on the concierge floors.”
 of 5 bubbles Marge7514, 1 Jan 2017 | Read review
“Book the newly renovated room on higher levels”
 of 5 bubbles MSevle, 31 Dec 2016 | Read review
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