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BEST WESTERN Plus Boomtown Casino Hotel

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BEST WESTERN Plus Boomtown Casino Hotel
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3,202 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Boomtown Casino Hotel
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Showing 3,197: English reviews
Reno, Nevada
Reviewed 6 December 2016

Boomtown hotel and casino has been around for a long time, previously owned by Reno's former mayor Bob Cashell, and has been a fun budget family destination for locals and visitors alike. Being from Reno, I've never stayed in the hotel until now, and in the past I mostly went for the Fun Center and occasionally for some low-stakes gambling....

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Helpful?
Thank sandsunsurf72
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear guest, Thank you so much for taking time to write a great review! We appreciate your honest opinion and your kind comments about the property. I am very happy to hear you have njoyed our remodeled rooms, lobby and our new Steakhouse! Our number one goal is to create an exceptional experience for our guests and we will use...

Salida, California, United States
Reviewed 5 December 2016 via mobile

I can't even count the number of times I have stayed here. It has so much to offer my family. From the indoor pool, Jon smoking and smoking rooms if you wish, great restaurants like the steak house, buffet, and of course Mel's diner. Above all else it has an amazing fun center for my boys. The fun center has...

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Helpful?
Thank Krissi A
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear guest, Thank you so much for taking time to give us a outstanding feedback! Your business is very important to us and we value your feedback very highly! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank...

Reno, Nevada
Reviewed 5 December 2016

Full disclosure: we were comped a 2 night stay for being Rewards members of Boomtown, so it would have been difficult to complain about a free stay. Luckily, there really wasn't much to complain about! Our king bed room was clean and well appointed, with a microwave and a dorm sized fridge. Bathroom was stocked with shampoo, conditioner, and lotion;...

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Helpful?
Thank Fonzmambo
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear guest, Thank you so much for an outstanding feedback! Our entire team strives every day to create a memorable experience for our guests and your opinion means a lot to us! Thank you for giving us an opportunity to serve you! We are looking forward to your future visits! Best,

Fairfield
Reviewed 4 December 2016 via mobile

No complaints. Rooms are always clean and spacious. Decent food choices as well. About a 5-10min drive to downtown but it worth the ride(uber or lyft). The staff always takes care of us while we stay here.

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Helpful?
Thank Jamesmaxwelljr1987
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, On behalf of our entire team I wanted to thank you for your loyalty and giving us and opportunity to provide you with a memorable experience! Extending your expectations is our number one goal! Come see us again soon! Best,

Dayton, Nevada
Reviewed 28 November 2016

Hotel and staff were great! A lot of children running thru the casino but I suppose this had a lot to do with the holiday ( Thanksgiving) I like the layout of the hotel/casino. Things are very accessible.

Review collected in partnership with Best Western
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Helpful?
Thank garydP1255IH
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for the kind comments! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Please come see us again soon! Cheers,

Reviewed 26 November 2016 via mobile

Seeing so many give this hotel a very good and excellent rating makes me wonder about our experience. Check in is at 4, yet when we got here at 7:30 we were told that there were no room ready, as in clean and that we would have to wait 45 minutes to get into a room. Really? We reserved and...

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Helpful?
Thank Carrie W
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to write a review about your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. At first, I want...

San Jose
Reviewed 21 November 2016

I love staying at Boomtown Resort and Casino! The staff is friendly and the rooms are remodeled with new beds and amenities which is a bonus plus it is away from all the noise of the city which makes for a nice relaxing getaway!

Review collected in partnership with this hotel
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Helpful?
Thank christinarU1157AM
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to write a review! Your opinion is highly valuable to us! On behalf of our entire team I wanted to thank you for the kind words and giving us an opportunity to host you! We are looking forward to your future stays! Best,

Phoenix, Arizona
Reviewed 19 November 2016

I was in the Reno area on business and, being a Best Western rewards member, checked the rates on the Best Western app. I was extremely happy to find the rates as low or lower than most of the hotels in the area. While the hotel was about 20 minutes west of downtown Reno, it was very accessible and easy...

Review collected in partnership with Best Western
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Helpful?
Thank 596jamesng
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear guest, Thank you so much for taking time to write a feedback! Your opinion is highly valuable to us! Our number one goal is to provide our guests with an exceptional experience. I am happy to hear we were able to exceed your expectations! Thank you again for choosing us and your loyalty to the brand! We are looking...

Reviewed 18 November 2016 via mobile

The best word to describe it all is "average". Nothing amazing, not too expensive and fairly friendly staff. It's a good place to rest your head but I definitely wouldn't go here if I wanted to really relax or impress. Bathrooms could be cleaned and updated more, rooms and hallways have a mild unexplainable odor, but nothing too severe. There...

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Helpful?
Thank Ron H
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our property underwent major renovations in 2016, including guest...

Susanville, California, United States
Reviewed 16 November 2016

The rooms are so much nicer and cleaner now. Clearly updated~~including the hallway rugs!! Made for a great experience staying there a couple days. Room was nice, large and well appointed!! Boomtown~~you did a great job!!

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Helpful?
Thank Drivingdriving
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for an outstanding feedback! We are thrilled to hear you have enjoyed our newly remodeled rooms! Your opinion and appreciation mean a lot to us! Please come see us again soon! Best,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Road, Reno, NV 89439 (Formerly Boomtown Hotel & Casino)
Region: United States > Nevada > Reno
Price Range: RM267 - RM562 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
Hotel Style:
#3 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Boomtown Casino Hotel staff and other travellers.
8 questions
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Sparks, Nevada
4 months ago
Apache Junction, Arizona
over a year ago
Palm Beach Shores, Florida, United States
6 months ago

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Questions? Get answers from BEST WESTERN Plus Boomtown Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The north tower is away from the freeway.”
 of 5 bubbles Q9127LLmiker, 9 Jan 2017 | Read review
“The north tower seems to be newer, but the south tower is around the indoor pool.”
 of 5 bubbles sandsunsurf72, 5 Dec 2016 | Read review
“Avoid this hotel at all costs”
 of 5 bubbles sfprankster, 16 Sep 2016 | Read review
“Great price”
 of 5 bubbles jennifero347, 24 Aug 2016 | Read review
“No "good" rooms. Try to check in way before check-in time, so if you don't like the room, you can try for another. Good Luck!”
 of 5 bubbles Cellipooh, 3 Aug 2016 | Read review
5 of 5