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We arrived about 230 pm and the desk clerk, Annette, was very rude! She said we had a Smoking room, when I had requested a non-smoking room for two nites that was prepaid through Hotels,com...she said she couldn't change it b/c it was booked through...More
1 Thank katherine a
Response from IHGCare, Guest Relations Manager at Holiday Inn Reno-SparksResponded 12 June 2015
Dear katherine a,
Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more...More
The staff was friendly and efficient. They went out of their way to assure our stay was enjoyable. The place was acceptable but dated and was not near the strip. The hot tub was cloudy probably because of the numerous young people staying due to...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Reno-SparksResponded 13 June 2015
Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We truly appreciate your kind words regarding our staff...More
The staff is Outstanding...Everyone at the front desk is Very Friendly & Helpful..Maintenance & Cleaning staff are just as friendly...The rooms are Extremely Clean...There's plenty to do in walking distance & if You want to venture further they have a shuttle
Came in late from Arizona and was exhausted and looking for a place to stay and there it was. We did not have a reservation. We were greeted by Chuck and Elana. The hospitality we received and the warm greeting and jolliness at 2:00 in...More
The room was spacious. Everything was clean. The hot tub was relaxing. The front desk staff was very professional and nice. The girl that assisted my family had a smile on her face every time we saw her.
US$118 - US$214 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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