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All reviewsnew hampshirepool and hot tubbeds pillowsmexican restaurant next doorparking lotthree night stayfree breakfast in the morningpancake makerbreakfast offeringstwo nightsawesome stayking size bedgreat propertymodern amenitieslakes regioneasy accessclean room
Run down - we booked via Expedia and didn't see the smoking room designation. In MA all rooms are smoke free so we didn't think about it. The entire 3rd floor reeked of smoke and so did our room. They refused to move us -...More
Thank Tucker M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites RochesterResponded 18 July 2016
Dear Tucker M,
Thank you for submitting your review. I am pleased to note your positive feedback about the easy parking at the hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value,...More
The secretary was nice. The hotel is so clean and elegant. Our rooms were ready, neat and clean. The beds were very comfortable and everything just seemed so smooth. The complimentary breakfast was very good and there were plenty of options. Definitely going back whenever...More
Went for wedding. Stayed in Executive Suite with 4 people. It had a decent size living room, separate Bedroom and nice bath. Breakfast offerings were good - eggs, bacon, pancakes, fruit, yogurt and juices - all FREE. Great value for price. New shopping center across...More
My girlfriend and I were traveling with my 4 year old soon to visit family in Maine for the weekend. We are platinum members with IHG so we called in the morning to see if we could be upgraded. We had originally booked a two...More
1 Thank 719williamr
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites RochesterResponded 26 June 2016
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you....More
We stayed here just before our move to PA. Great room, friendly staff, and close to some really nice restaurants. Kind of surprised that there was no mini-fridge but not a big deal. Since we travel with our pet, we had to have a pet...More
Response from stephaniejjordan | Reviewed this property |
We stayed at this property once, but have stayed in many other Holiday Inn Express properties. When we stayed at this hotel, we had a fridge, but we also had a junior suite. The other times when we just had a standard... More
We stayed at this property once, but have stayed in many other Holiday Inn Express properties. When we stayed at this hotel, we had a fridge, but we also had a junior suite. The other times when we just had a standard room, we did not have a fridge.
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"Even though the rooms face the "highway", good insulated windows block out the noise."