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We love Residence Inn when we're traveling as a family but this one was nothing like what we're used to. The check In was easy enough and the bi-level suite was a great concept but the room was REALLY worn. The rooms just weren't clean...More
1 Thank moe7272
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 27 October 2015
Thank you for your review I am sorry you were disappointed in your stay. When we talked you mentioned items that did not have to do with cleanliness but renovations and how you preferred renovated properties. I informed you that there was a newly renovated...More
We weren't given a choice of where to stay, but ok for our purposes. We found it alright with GPS. Breakfast included is always nice. Room set up was different than we were used to, no community place to hang out. All rooms has exterior...More
1 Thank JG717
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 26 October 2015
Thank you for allowing us to accommodate you during your recent trip to Cherry Hill! Please come back and see us on your next visit!
I stay at a lot of Marriott properties, and this one was curious. The rooms are arranged with exteriror access to every suite, and the hotel is spread out over a large campus. Not easy to navigate around, but not huge. The hotel is also...More
1 Thank Jeff G
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 7 October 2015
Hi, Jeff! Thank you for your review. We are an original Residence Inn called a Generation 1 and are set up like condo's or apartments rather than a traditional box hotel. A lot of guests like the unique residential feel of the "campus". I know...More
Good location for accessing the NJ Turnpike and Route 295 in South Jersey. The hotel is located in an area that has many options for restaurants and shopping. This area also has access to Philadelphia via the PATCO train or an easy drive into the...More
1 Thank Tom l
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 5 October 2015
Thank you for your review and allowing us to accommodate you! Hopefully we will see you soon on your next trip through South Jersey!
TERRIBLE Room and TERRIBLE customer service!
We stayed here on points (our first points purchase) and this room should NOT have been rented to us. Visible dirt on the floor, stain on the carpet, food stuck to the sink, no frying pan, bathroom door handle...More
1 Thank THE_Bushwacker1
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 28 September 2015
Thank you for your review and I apologize we did not meet your expectations.
Response from cherryhillgm | Property representative |
Hi, thanks for your question! Yes, we charge a $100.00 non refundable fee. Marriott's policy is we have to have the room shampooed and exterminated each time there is an animal in a room to ensure our rooms are kept clean... More
Hi, thanks for your question! Yes, we charge a $100.00 non refundable fee. Marriott's policy is we have to have the room shampooed and exterminated each time there is an animal in a room to ensure our rooms are kept clean and flea free for our future guests. Please let me know if you have any additional questions.