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Sheraton Eatontown Hotel

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Sheraton Eatontown Hotel
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359 Reviews from our TripAdvisor Community

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Showing 353: English reviews
Atlantic Beach, North Carolina
Reviewed 13 December 2016

I'm spending 6 days here for business. Tom the Concierge has been an invaluable resource to me and my colleagues. He has helped us utilize NJ Transit and efficiently navigate through the Area. Also, I was delayed in arriving and they had my room ready as soon as Tom picked me up at the NJ Transit Long Branch Station. They...

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Thank eugenearmstrongusn
Bronx, New York
Reviewed 29 November 2016

I have stayed at this particular hotel on the Saturday after Thanksgiving for many years & this year I was so disappointed. We were given a room on the 4th Floor & I was horrified at how bad it was. First of all, the rugs in the hallway are BEYOND stained & just plain filthy. We got into our room...

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1Thank Susan D
atamasar, General Manager at Sheraton Eatontown Hotel, responded to this review

SusanD, We are grateful for your time and sharing your thoughts with us. We have recently commenced a complete renovation of our hotel which will come to a closure in April. Once that is completed I would love to invite you back as my guest to experience the new rooms. Please contact me at your convenience so I can handle....

London, United Kingdom
Reviewed 29 November 2016

I would say that the management of and investment in this property reflects the poor standards in the room, room service, the lobby area. Not worth the money. A half empty car park over the busiest weekend in the year says it all....and that I am not alone in my views

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Thank Smbpr1
atamasar, General Manager at Sheraton Eatontown Hotel, responded to this review

Dear Smbpr1, We are grateful for your time and sharing your thoughts with us. We have recently commenced a complete renovation of all our rooms. We anticipate completing this portion of our renovation in April. My sincere apology for the incoveniences. Thank you once again. Best, Arnold

Reviewed 26 November 2016

I have stayed here for more than 10 nights on business, but I definitely won't be back. The dark hotel is a dinosaur from the 90s and both the rooms and public areas require a complete renovation. During my stay I experienced several shortfalls from the staff: the female blond manager was gossiping about other guests at the front desk,...

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Helpful?
Thank Hamburger_Hank
atamasar, General Manager at Sheraton Eatontown Hotel, responded to this review

Dear Hank, Please accept my apologies for the inconveniences during you visit. We are undergoing a renovation of all our guest rooms which should be complete by April 2017. I would love to invite you back as my guest for a future stay once we have finalized the renovation. Once again my sincere apology. Best, Arnold

Atlanta, Georgia
Reviewed 25 November 2016

I used to live in the area. There aren't that many decent hotels around, and whenever I had people visiting that I could not host in my home it was always a struggle to find a decent hotel at a fair price. After moving out of the area, and needing to come back for a visit, this time it was...

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Thank CaptainMiles
atamasar, General Manager at Sheraton Eatontown Hotel, responded to this review

Dear Captain Miles, Than you for taking the time to share your thoughts with us. We are very happy to hear you had a wonderful stay with us. We have just commenced our renovation of all our guest room which will address the room conditions. We look forward to welcoming you back. Thank you. Best, Arnold

Altanta, Georgia
Reviewed 22 November 2016

I stay in the area very often, typically at a Marriott or Hilton property. I stopped checking the Sheraton hotel pricing long ago because it was always higher. I believe I last stayed 7 years ago. So I was delighted when I checked pricing recently and found the pricing was comparative to that of the Marriott and Hilton, so I...

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Thank kadickerson
Management response:

Dear Kadickerson, We greatly appreciate your thoughts and taking the time to share with us. We agree our hotel does need a renovation and thus we are just about to commence a complete renovation of all our rooms starting in the coming weeks. We strongly feel the new look and feel will deliver the commitment to our guest we are...

Reviewed 20 November 2016 via mobile

The stay is okay. The front desk agent Jolanda Bonilla was very helpful, polite, and really was trying to accommodate me to make me feel more comfortable. I just wish the floors and chairs were not fabric it holds alot of germs...

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Helpful?
Thank Tiffaney H
atamasar, General Manager at Sheraton Eatontown Hotel, responded to this review

Dear Tiffaney, Our sincere gratitude for staying with us. We are delighted you had a great visit. I will certainly share your comments with Jolanda and our team. Thank you once again. Best, Arnold

Brooklyn, New York, United States
Reviewed 20 November 2016

Sheraton is a name that I generally have in high regard and associate with high quality and expect high standards. This hotel fails in that regard tremendously. The location is in dire condition and is in extreme need of major refurbishments. The hallway carpets are completely stained and totally disgusting. The wallpaper in the hallways is outdated and rotting away...

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Helpful?
Thank MKSNYC
atamasar, General Manager at Sheraton Eatontown Hotel, responded to this review

Dear MKSNYC, Thank you for taking the time to share your thoughts with us. We have just commenced our renovation of all our guest rooms and hallways which was long overdue. I am certain you will love the new rooms. Once again my sincere appreciation for your time. Best, Arnold

Reviewed 13 November 2016 via mobile

I just checked in at the Sheraton Eatontown hotel at the front desk with Jolanda Bonilla and Essence. There were a few complications with the check in initially due to an information mix up prior to my arrival and those wonderful ladies at the front desk handled it very professionally and in a timely fashion. I'm loving the customer service...

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Helpful?
Thank The S
atamasar, General Manager at Sheraton Eatontown Hotel, responded to this review

Dear TheS, Thank you for taking the time to share your thoughts about your recent visit. We are delighted you had a great stay. I will certainly share your comments with both Jolanda and Essence. Thank you once again. Best, Arnold

Reviewed 12 November 2016

It was my wife and I's wedding anniversary and we decided to stay here by the water. Unfortunately for my wife on my way down here she lost her phone at one of the rest areas. Jolanda was very courteous and kind and communicated with myself and my wife as a true professional extending various courtesies and ensuring my wife...

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Helpful?
Thank Derrick B
atamasar, General Manager at Sheraton Eatontown Hotel, responded to this review

Dear Derrick B, Our sincere gratitude for staying with us. We are delighted you had a great visit. I will certainly share your comments with Jolanda and our team. Please do come back once our renovation is complete to see our new rooms. Thank you once again. Best, Arnold

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 

Additional Information about Sheraton Eatontown Hotel

Address: 6 Industrial Way East, Eatontown, NJ 07724
Region: United States > New Jersey > Eatontown
Price Range: RM446 - RM1,244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Eatontown Hotel 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Sheraton Eatontown
Eatontown Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Eatontown Hotel staff and other travellers.
3 questions
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New York City, New York
Toms River, New Jersey
4 months ago

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Questions? Get answers from Sheraton Eatontown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was great. The decor looks like it was recently remolded. I enjoyed watching football on a huge flat screen TV in my room.”
 of 5 bubbles eugenearmstrongusn, 13 Dec 2016 | Read review
“Amazing view”
 of 5 bubbles dawnsZ8216DX, 29 Oct 2016 | Read review
“Upper floor on weekend because of karaoke night”
 of 5 bubbles jerrys451, 24 Oct 2016 | Read review
“Terrible service and food.”
 of 5 bubbles tylerlevy90, 28 Sep 2016 | Read review
“Would not recommend this particular hotel. Not well maintained.”
 of 5 bubbles dfs2902, 22 Sep 2016 | Read review
5 of 5