I chose this hotel for a staycation near the Sojo spa we were visiting. Check in is at 3PM but they had a room ready for us and we were able to check in early. The agent at the front desk was very pleasant and kind. Room was clean and refreshed. We used the complimentary parking and enjoyed the hot breakfast. This was a huge treat since many places were not offering this during covid. The hotel is in the Promenade which has shops if you want to explore. We didn’t get a view of the city but you can enjoy the views outside.
Good location with very easy commute to NYC, plenty of dining options nearby, including mall, clean and comfortable -- all you for a comfortable stay at this hotel. And of curse, the apartment size is big enough which makes you feel like home.
Clean large rooms, friendly staff, great free breakfast! Lots to do around the hotel! So glad my son found this hotel for us we really enjoyed our stay! Room is large has kitchen, LR , great bathroom, comfortable bed! More than pleased with my stay
We drove up from Florida and were super tired but the time on our GPS had us getting to the hotel in Jersey at around 11 am. My husband called to ask if we could check in early, once we got to the hotel I was greeted by a super lovely/ helpful lady (Kim.) She was super informative on the hotel policy, etc, and she had let us know our room was ready for us. Once we got into our room it was so beautiful! We had a really perfect view of Manhattan, the shower was big and very clean, the whole room was super clean. Our cat loved getting to see outside and see the view as well. The whole time that we spent at the hotel was sweeter once I finished giving the blood I needed to give for the research program I joined. If you aren't sure about staying here, I would recommend it, and hopefully, you'll get helped by Kim. The breakfast was nice, unfortunately, I am allergic to everything and almost everything had butter or cheese, milk so I had a very limited choice in foods but my husband and son were able to eat a lot. Thank you Mailee…
Expert Staff and accommodations . Highly recommend if you are in the area to stay here. They also have underground easy access parking . Very Clean Hotel . The front desk staff was warm and welcoming and the kitchen crew made every effort to make sure the food was fresh , well presented, replenished and tasty.
I have stayed here and had family stay here many times over the years. It has gotten worse in recent years. Every time I stay, there is a problem with the room. The problem is that they slapped lip stick on a pig by paying for a few updates without comprehensively changing out all of the old items. Housekeeping is also inconsistent. Now that there is more competition on river road, will look elsewhere next time.
I’ve stayed 10 nights and they only tidy my room one time. I reported a sink leakage the first night I stayed and it was not resolved until I checked out. I need to pick up my own towel everytime and put away my own garbage !
A beautiful hotel overlooking the hudson river toward manhattan. The front desk staff were courteous, professional and friendly. My room was a 1 bdrm suite. Super clean and nicely appointed. The bed was soo comfy. As a diamond member I love the bottles of water upon arrival and the attention to detail for my preferences ( floor is like to stay on, pillows i like to sleep with). A courtesy call to my room is always a nice touch. I would stay here again! Great hotel!
We only stayed here for a long weekend. Nice view of the city and close to shopping. Rooms were cleaned and the hotel was nicely updated. They did offer a breakfast every morning. The coffee wasn't the best though but the orange juice was really good. Prices were reasonable being that close to NYC. We would stay here again since it's a good location and the rooms were decent.
Location was excellent with fantastic view of NYC. Customer service was outstanding esp. Mark. I would stay here again in a heartbeat. There are so many amenities and the location is so close to so many things.