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BEST WESTERN Fort Lee

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307 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Reviewed 17 October 2016 via mobile

Dirty with dirt on the floors and vacuum cleaners lining the hallway, poor signage, tobacco-smelling rooms with rude front desk staff- more of a motel than a hotel. Ended up canceling reservation when we arrived, many better options for similar price points within the area.

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Helpful?
1Thank Melissa H
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Dear Melissa H, We thank you for your comments, good or bad we like to know how are guests feel about their stay. I am sorry we did not meet your expectations. We are sorry you felt hotel was dirty, our housekeepers take deep pride in the cleanness of rooms. As for out Desk clerks, they always go out of...

Reviewed 16 October 2016 via mobile

I just want to say that the friendliness and helpfulness from the staff has been outstanding. My compliments to Tom Gatto the General Manager for running a wonderful motel. The rooms are clean and well kept. The hallways are kept very well. The beds are very comfortable. There is plenty of parking and a great location. Ludwig Kahn

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Helpful?
Thank Ludwig K
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Dear Ludwig K, Thank you very much for the kind words about our staff and also about me. We love when we can make our guest stay, feel like a home away from home and I hope we did that for you. We hope to see you in the near future, and thank you for staying at our Best Western...

Fort Lee, New Jersey
Reviewed 16 October 2016

From the minute we arrived, we found the Best Western Fort Lee staff to be kind, courteous, and very helpful, under the leadership of their General Manager Tom Gatto. The rooms were continuously kept very clean as were the hallways and breakfast area. We would not hesitate to revisit in the future. Mr. Gatto and staff, keep up the good...

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Helpful?
Thank edelzy
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Dear Edelzy, Thank you for the kind comments you said about my staff and myself, We strive on making sure all of our guests get the best service we can offer. We strive for perfection and are glad we made your stay enjoyable. Thank you again for staying with us. Thank You, Thomas A, Gatto General Manager

Buffalo, NY
Reviewed 26 September 2016

I was looking for someplace cheaper to stay outside of NYC that would not be awful. That's what I found here. It is very close to the George Washington Bridge, so easy access to get to the city. I even walked across the GWB for fun - it was nice, but a long walk. I couldn't understand the person at...

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Helpful?
Thank WishIC0uldTravelM0re
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Thank you for your comments on our Hotel, First off I am sorry you could not understand my desk clerk, we are very friendly and try to make all of our guests feel like this can be a home away for home for them. Thank you for your comments regarding your stay, we are working on a major renovation of...

Reviewed 13 August 2016

Old retrofitted motel. Rooms damp and strong smell of deodorant. Old refrigerator in room could barely get below room temperature. Electrical sockets would not hold plugs. Location looked convenient on map but was not

Review collected in partnership with Best Western
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Helpful?
1Thank dianek346
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Dear dianek346, Thank you for you comments regarding your stay, bad or good comments, we like to know how are guests feel about their stay. We apologize , we did not meet your expectations. We are working on doing a major renovation of our rooms in the near future. and would love for you to come back and see the...

Reviewed 5 August 2016

Not the best location,rooms were of poor quality,looked at a suite ,the furniture was old & used.Long walk from one end to office.Could not control a/c,room stayed cold,rooms were small,poor knees needed a elevator.the money I spent to stay at this hotel could have better spent staying across the hiway at the Holiday Inn.This is the worst hotel i have...

Review collected in partnership with Best Western
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Helpful?
Thank duanea547
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Dear Duane547, Please accept our apology for not being up to your standards, we are working on doing a major renovation of our rooms. As far as structure of Hotel , I am sorry that you were unhappy, lots of our guests like the structure, but some guests do not. If their was a problem with the AC , I...

Reviewed 27 July 2016

The staff at the location is pleasant and accommodating. No matter what the request they served with a smile. Breakfast had a great selection for my picky teenagers and location is close enough to the city to enjoy the day.

Review collected in partnership with Best Western
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Helpful?
Thank My2539
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Dear My2539, Thank you for your response, we appreciate any feedback our guests give us. Thank you for letting others know are staff is always accommodating. They work hard and making sure every guest is treated like family. We are glad you enjoyed our complementary breakfast. We hope you do come back to us and stay longer next time. We...

Gaithersburg, Maryland
Reviewed 23 July 2016 via mobile

Last leg of our trip and needed a hotel with easy access to the NJ Turnpike to go back to Maryland. When we entered into the building there was musty smell and the room almost knocked me out! The musty smell was overwhelming until we realized that the AC needed to turned on. After about 5 minutes the room smelled...

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Helpful?
Thank MommyDu
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Dear MommyDu, Thank you for your comments, we are sorry you about the smell in room, we must have turned off ac during cleaning and forgot to turn on. We usually have everything prepared for all of our guests. We are glad one the room cooled down you were happy. Also thank you for all your comments, even when sometimes...

Brewster, Massachusetts
Reviewed 15 July 2016 via mobile

Very pleasantly surprised Didn't think I would like this place Very clean Actually quiet as it is on Rt 4 Met the Manager while getting ice & he made sure if I had any issues to contact the desk Very soft towels!! Not a fan of the ac/ heat unit but it was sufficient

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Helpful?
Thank run4fun122
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Dear Run4fun122, Thank you for your kind words about our Hotel, we love when all our guests are pleased with their stay, it was a pleasure meeting you in the hallway also. I love when I can speak to all of our guests. Please next time coming in call me so I can personally make your reservation for you at...

Niantic, Connecticut
Reviewed 13 July 2016

I might rate this a hotel a two or three in most other locations, but for a North Jersey hotel very close to NYC, I'll give it a four. It has very old bones and was originally built as an exterior entrance motel long ago. At some point they added an exterior facade with keycard access and lots of cameras...

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Helpful?
Thank MattBart3975
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review

Dear MattBart, Thank you for your comments regarding your comments. We are in the middle of a major renovation, we know some issues can not be fixed like coming off the highway to Hotel, we are working with township to see a bout getting signs to let people know about slowing down for the hotel entrance. We do try to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Fort Lee

Address: 2300 Route 4 West, Fort Lee, NJ 07024
Region: United States > New Jersey > Fort Lee
Price Range: RM428 - RM682 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Fort Lee 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Best Western Fort Lee Hotel Fort Lee
Fort Lee Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Fort Lee staff and other travellers.
2 questions
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Odessa, Canada
over a year ago

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Questions? Get answers from BEST WESTERN Fort Lee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The layout is such that no rooms are particularly near any potentially loud areas.”
 of 5 bubbles pschack2016, 14 Dec 2016 | Read review
“I prefer the higher floors...”
 of 5 bubbles 801elainel, 29 Nov 2016 | Read review
“There are no good rooms.”
 of 5 bubbles LuciaGrosner, 20 Oct 2016 | Read review
“Stay here instead of in NY to save money.”
 of 5 bubbles devonb714, 25 May 2016 | Read review
“Get a room next to an entrance so that you can park your car nearby.”
 of 5 bubbles DrGreen2009, 30 Apr 2016 | Read review
5 of 5