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DoubleTree by Hilton Hotel & Suites Jersey City

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1,265 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Jersey City
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Showing 1,143: English reviews
Alexandria, Virginia
Reviewed 14 July 2015

I am a long-standing Hilton Gold member and every time I check in I get a hearty “Thank you for being a Gold member” and “Is there anything we can do to make your stay more enjoyable?”. This week I had the occasion to ask for help but did not get it. I checked out of the Doubletree Jersey City...

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Helpful?
Thank evetSreyerD
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Greetings, Mr. evetSreyerD - Thank you for taking time to share your recent experience with our hotel. I sincerely apologize for disservice you experienced. This is not typical of our team, and something I have addressed with everyone here. If you would be so kind, I would appreciate if you would contact me directly. Hopefully you remember something of the...

Manchester, Connecticut
Reviewed 13 July 2015

Arrived at 4pm for a 530 wedding at a venue 10 mins away. We had made reservations 3 months in advance... Rooms weren't ready !!! Had to change in the bathroom on the 2nd floor !! No offer of anything including a changing room.' Checked in at 11 pm...Room smelled terribly of smoke.. Terrible experience...No consideration from staff...Just a "sorry"

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Helpful?
Thank Mike B
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Mike B, Thank you for your review of our hotel. We are very sorry that your room wasn’t ready when you arrived. We try to accommodate all reservations in a timely fashion. While our check-in time begins at 4pm, we occasionally find ourselves in a difficult situation in the event guests from the previous evening check out late. I...

St. Charles, United States
Reviewed 8 July 2015

We drove from Illinois to Jersey City and we where ver tired upon arrival they checked us in quickly & we where off to eat dinner!! It was great that this hotel was close to New York & we can get their quickly, but the hotel looked a little old. The service at the front desk was awesome very helpful!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Anna D
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Greetings, Anna D - Thanks so much for your feedback! I am so pleased to hear that after your long journey, we got you into your suite quickly. I am especially excited to hear such kind words about our "awesome" front desk team! We know how lucky we are, and I am glad you had a chance to meet some...

Plano, Texas
Reviewed 8 July 2015

I was in Jersey City for the 4th of July and I was able to watch the fireworks from my room on the 12th floor. Nice room and comfortable bed. The staff is overly eager to get a good review so that's annoying. Since the hotel is on the Jersey side it's much less expensive than staying in NYC. My...

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Helpful?
Thank Hatetotravel827
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Hatetotravel827 - Thank you for sharing your feedback of your most recent stay at the DoubleTree Jersey City. I am pleased to read that you found comfort in your 12th floor suite. Having a view of the fireworks in the comfort of the hotel is pretty exciting. I am pleased to hear we delivered such a great experience. I...

Massachusetts, United States
Reviewed 5 July 2015

Everyone I encountered working was superb. Very customer service oriented. My room was superb/roomy/spotless and loved I could cool it down a bit (hot, humid after traveling). Great location for Marina area or seeing NYC. Would love to go back and stay longer so that I could use more of the amenities and see more.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Melissa L
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Greetings, Melissa L - Thank you so much for the kind words! We are lucky here at the DoubleTree Jersey City, because our team truly loves what they do. I am excited to share your feedback with our team. We hope to see you again soon. Jersey City is a borough unto itself, and coupled with our proximity to NYC,...

Pace, Florida
Reviewed 5 July 2015

We spent 2 nights at this hotel and were very impressed! Not one negative thing to say. The room was spacious, clean with 2 flat screen TV's, fridge and microwave. Self parking was a deal for the area at $25 night and we were able to book a package that included breakfast buffet, free wifi (usually $13.95 per night) and...

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Helpful?
1Thank kosborne32571
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Greetings, kosborne32571, Wow! What a great review! Thanks so much for taking some time to share your experience. By the sounds of things, you took advantage of our 'Double Trouble' package. This is such a great value for families traveling to NYC, with 2 roundtrip PATH training tickets, complimentary breakfast, and free wifi... what else could you need? Thanks again...

NYC
Reviewed 3 July 2015

Filthy pillow case/ bed sheets with 3 different length of hairs attached upon checking in to the room Penthouse #1415. Called the front desk to complain & asked to change to the new one. Also the desk chair cushion sank & iron rod hurts my butt, I had to sit on a folded 4 bath towels to avoid the pain....

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Helpful?
Thank DJNYC212
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Greetings, DJNYC212 - I am terribly sorry to hear about your recent experience at our hotel. As you can see from the hundreds of great reviews we have received, this is certainly not indicative of the type of accommodations we offer. I would appreciate an opportunity to discuss your stay in greater detail. Please do reach out. In reviewing your...

Maumee, United States
Reviewed 1 July 2015

I stay at a lot of hotels and am a Hilton HHonors diamond level member and I am not normally too particular about my room, but this stay was truly bad. First the room was not ready at the 3:00 check in time, and the desk could have cared less. I had a dinner to attend that and needed time...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank James T
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear James T, Thank you for your review of your recent experience at our hotel. We’re very sorry that your room was not ready upon your arrival. It sounds as though we had an off day, as the type of service you describe is not typical of our team. We’ve addressed these issues with our staff, and I thank you...

Indianapolis, Indiana
Reviewed 1 July 2015 via mobile

We stayed here recently on a trip to NYC. The PATH train is just down the street that took us over to Manhattan in minutes. The hotel staff was more than friendly and very helpful. We will stay here again on our next trip. The view is great from the hotel too. Enjoy!

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Helpful?
1Thank Lulu H
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Lulu H, Thank you for choosing DoubleTree Jersey City for your home while visiting NYC. Our location is spectacular, and our team superb. As we do with all of our reveiews, I shared your comments with the team. They were excited to hear you had such a great time and can't wait to have you back. Thanks again for...

Yorktown, Virginia
Reviewed 29 June 2015

Just a quick trip to NYC. This hotel was clean and comfortable, the rooms large and the staff accommodating. Several restaurants within walking distance. Parking was reasonable. There is a Dunkin Donuts in the Bi-Lo grocery store behind the hotel, an option to the pricey breakfast in the hotel. We only went into NYC once and we had to drive...

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Helpful?
2Thank th-bennett

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Doubletree by Hilton Hotel and Suites Jersey City is only ten miles and 20 minutes from (EWR) Newark Liberty International Airport. The hotel is just two blocks from the Pavonia/Newport PATH train station with easy access to Christopher Street in Greenwich Village, Tribeca and Soho in NYC. Take the PATH Train via Exchange Place one stop to the World Trade Center with easy access to New York Financial District and Wall Street. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Jersey City

Address: 455 Washington Blvd, Jersey City, NJ 07310-1972
Region: United States > New Jersey > Jersey City
Price Range: RM705 - RM1,496 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Jersey City 3.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Priceline and Travelocity so you can book your DoubleTree by Hilton Hotel & Suites Jersey City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Hotel And Suites Jersey City
Doubletree Jersey City
Doubletree Hotel Jersey City
DoubleTree By Hilton Hotel & Suites Jersey City New Jersey
Hotel Style:
#2 Family Hotel in Jersey City
#3 Business Hotel in Jersey City
#5 Romantic Hotel in Jersey City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Jersey City staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Jersey City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors 10, 11 or Penthouse have more views”
 of 5 bubbles DavidLennon, 4 Jan 2017 | Read review
“We had a 12th Floor Hilton Honors room facing Manhattan. The view was fantastic.”
 of 5 bubbles austravel47, 3 Jan 2017 | Read review
“Get a higher floor room”
 of 5 bubbles mik00725, 3 Jan 2017 | Read review
“INQUIRE with this hotel before you book where the elevator shaft rooms are. I was in 807.”
 of 5 bubbles BobbyIceCubes, 27 Nov 2016 | Read review
“Corner suites are okay. Better to check website room77 for better rooms”
 of 5 bubbles BizVisitor, 4 Nov 2016 | Read review
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