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DoubleTree by Hilton Hotel & Suites Jersey City

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DoubleTree by Hilton Hotel & Suites Jersey City
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1,281 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Jersey City
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Showing 1,159: English reviews
Toronto, Canada
Reviewed 21 July 2015

First impression was great thanks to the valet! It went downhill from there. Questions to the front desk were always answered with a no. There is no phone book in the room and no list of nearby eateries available. When i called the front desk to ask where i could order pizza, they suggested the upscale restaurant next door. When...

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Helpful?
1Thank RieRieJo
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear RieRieJo, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time...

Seattle, United States
Reviewed 20 July 2015

Great business hotel, staff was amazing. Came in very late at night, made me feel right at home, no worries. Breakfast was some of the best food I have ever eaten. The eggs and potatos, wow. Very close to NY, shopping mall next door. Very clean with all the things you will need for a business trip.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank David S
Wayne, United States
Reviewed 19 July 2015

The room layouts were great. Rooms were very clean and comfortable. Location of Hotel is good. Did not eat in hotel so cannot rate the food. Overall good experience. I would recommend to others when they need to stay in Jersey City.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Timothy B
alden, United States
Reviewed 18 July 2015

Had never been to this area of the US before. This location was perfect. Minutes from New York without all the traffic and people. Close to the PATH and water taxi. Hotel was easy to drive to with little to no traffic. Easy to find and hotel area of town was clean. Waterfront walk way was just a block away...

Review collected in partnership with DoubleTree by Hilton
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Thank Karen T
Sicklerville, United States
Reviewed 15 July 2015

I feel that hotel is understaffed . My bed had a large urine stain that was soaked down to the mattress. I can only assume the bed was not changed from the previous guest. I had a hard time feeling comfortable after that.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lisa D
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Lisa D, Thank you for your feedback and for choosing our property during your stay in our area. We are very sorry for the problems you encountered. We have fixed the mattress issue and have addressed this with our housekeepers. We hope that you give us another opportunity for a better experience. Thank you, Adam Heffron adam.heffron@hilton.com

Delaware, United States
Reviewed 14 July 2015

Very close to the Path to hop on the subway. Hotel shuttle was easy to use and runs to the ferry station which was near by. Staff was very nice. Air conditioner was old but the staff said it was scheduled to be replaced. Room was clean in the middle but when we moved a table, the floor was not...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ann K
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Ann K, Thank you for choosing the DoubleTree Jersey City for your trip to Jersey City/NYC. I am so pleased to hear that you were able to take advantage of our terrific location, and even more pleased to hear you recognized our phenomenal team. Thank you so much for sharing. I do apologize that the air conditioner in your...

Alexandria, Virginia
Reviewed 14 July 2015

I am a long-standing Hilton Gold member and every time I check in I get a hearty “Thank you for being a Gold member” and “Is there anything we can do to make your stay more enjoyable?”. This week I had the occasion to ask for help but did not get it. I checked out of the Doubletree Jersey City...

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Helpful?
Thank evetSreyerD
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Greetings, Mr. evetSreyerD - Thank you for taking time to share your recent experience with our hotel. I sincerely apologize for disservice you experienced. This is not typical of our team, and something I have addressed with everyone here. If you would be so kind, I would appreciate if you would contact me directly. Hopefully you remember something of the...

Manchester, Connecticut
Reviewed 13 July 2015

Arrived at 4pm for a 530 wedding at a venue 10 mins away. We had made reservations 3 months in advance... Rooms weren't ready !!! Had to change in the bathroom on the 2nd floor !! No offer of anything including a changing room.' Checked in at 11 pm...Room smelled terribly of smoke.. Terrible experience...No consideration from staff...Just a "sorry"

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Helpful?
Thank Mike B
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Mike B, Thank you for your review of our hotel. We are very sorry that your room wasn’t ready when you arrived. We try to accommodate all reservations in a timely fashion. While our check-in time begins at 4pm, we occasionally find ourselves in a difficult situation in the event guests from the previous evening check out late. I...

St. Charles, United States
Reviewed 8 July 2015

We drove from Illinois to Jersey City and we where ver tired upon arrival they checked us in quickly & we where off to eat dinner!! It was great that this hotel was close to New York & we can get their quickly, but the hotel looked a little old. The service at the front desk was awesome very helpful!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Anna D
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Greetings, Anna D - Thanks so much for your feedback! I am so pleased to hear that after your long journey, we got you into your suite quickly. I am especially excited to hear such kind words about our "awesome" front desk team! We know how lucky we are, and I am glad you had a chance to meet some...

Plano, Texas
Reviewed 8 July 2015

I was in Jersey City for the 4th of July and I was able to watch the fireworks from my room on the 12th floor. Nice room and comfortable bed. The staff is overly eager to get a good review so that's annoying. Since the hotel is on the Jersey side it's much less expensive than staying in NYC. My...

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Helpful?
Thank Hatetotravel827
Adam H, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review

Dear Hatetotravel827 - Thank you for sharing your feedback of your most recent stay at the DoubleTree Jersey City. I am pleased to read that you found comfort in your 12th floor suite. Having a view of the fireworks in the comfort of the hotel is pretty exciting. I am pleased to hear we delivered such a great experience. I...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Doubletree by Hilton Hotel and Suites Jersey City is only ten miles and 20 minutes from (EWR) Newark Liberty International Airport. The hotel is just two blocks from the Pavonia/Newport PATH train station with easy access to Christopher Street in Greenwich Village, Tribeca and Soho in NYC. Take the PATH Train via Exchange Place one stop to the World Trade Center with easy access to New York Financial District and Wall Street. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Jersey City

Address: 455 Washington Boulevard, Jersey City, NJ 07310
Region: United States > New Jersey > Jersey City
Price Range: RM793 - RM1,604 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Jersey City 3.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Doubletree By Hilton Hotel And Suites Jersey City
Doubletree Jersey City
Doubletree Hotel Jersey City
DoubleTree By Hilton Hotel & Suites Jersey City New Jersey
Hotel Style:
#2 Family Hotel in Jersey City
#3 Business Hotel in Jersey City
#5 Romantic Hotel in Jersey City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Jersey City staff and other travellers.
23 questions
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Jersey City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high room with city view. Amazing view of the Hudson.”
 of 5 bubbles BooRegiToo, 3 Feb 2017 | Read review
“Top floor recommended”
 of 5 bubbles kayleighm434, 23 Jan 2017 | Read review
“High floors 10, 11 or Penthouse have more views”
 of 5 bubbles DavidLennon, 4 Jan 2017 | Read review
“We had a 12th Floor Hilton Honors room facing Manhattan. The view was fantastic.”
 of 5 bubbles austravel47, 3 Jan 2017 | Read review
“Get a higher floor room”
 of 5 bubbles mik00725, 3 Jan 2017 | Read review
5 of 5