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DoubleTree by Hilton Hotel Mahwah

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DoubleTree by Hilton Hotel Mahwah
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474 Reviews from our TripAdvisor Community

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Showing 464: English reviews
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California, United States
Reviewed 2 weeks ago

I stayed at this hotel from 4/3/17 to 4/5/17 and ordered room service on my day of arrival. I paid the waiter in cash for my $25.40 chicken tenders and gave him a $5 tip. Now I look at my bill and I have the same charge on my bill for room service. How can they charge this to my...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank U8180AQkennethw
Management response:

Dear Guest, Thank you for giving us your feedback about your experience at the Double Tree, Mahwah, NJ. We are extremely sorry that you were billed twice, we have refunded the amount of $25.40 charged to your credit card. We have also identified the staff member from the restaurant and appropriate action has been taken. Once again we sincerely apologize...

HOTEL’S FAVOURITE REVIEW
Reviewed 9 February 2017 via mobile

Stayed here with about 8-9 work colleagues while in town for a meeting. We had planned to stay 2 nights but a blizzard was bearing down and we decided on the morning of day 1 to cut out the 2nd day of meetings so everyone could get out of dodge before the storm hit. I had expected to pay for...

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Helpful?
Thank M_from_Atlanta
About Hotel's Favourite Review
Management response:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us...

Nürnberg, Germany
Reviewed 2 weeks ago

The stay was very frlndly, the cookies very tasty, the bar and the bar food is really great. Special Service was the transfer between hotel und train station at Ramsey 17 on a short notice (thanks again for it)

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank F2013MVthomast
Management response:

Dear Guest, Thank you for taking time to fill out this survey, We appreciate your feedback. We are glad that we were able to offer you commute to Ramsey 17

Westbrook
Reviewed 3 weeks ago via mobile

Booked this hotel while on the road, big mistake. I am a Hilton employee and should've researched more diligently before committing to a reservation here. Every Doubletree I have stayed at has been top notch. This one is not. Renovations are a huge hassle, guest laundry was unavailable, pantry understocked. Bathtub was clogged. Sheets were stained. Carpet smelled like dirty...

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Helpful?
Thank baylisharriss
Management response:

Dear Guest, We are very sorry we could not provide you with an excellent stay at the hotel during your visit. Our aim is to provide the best service and we thank you for taking time of your busy schedule to fill out the survey. We will bring the issues related to the sheets and bath tub to the concerned...

Reviewed 3 weeks ago via mobile

Service is horrible. No vending machines. Moldy bathroom wall. Clogged shower and dirty towels. Hilton should be ashamed of this property. The entire place is being renovated but I would never spend a dime at this location. NEVER STAY HERE!!!!

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Helpful?
Thank Chris H
Management response:

Dear Guest, We sincerely apologize for the bad experience you had at the double tree Mahwah, NJ. It is our aim to provide all our guest with the best service, we have removed all the vending machines as they are no longer a requirement by Hilton, as an alternative to this, there is a gift shop located in the lobby...

Cleveland, Ohio
Reviewed 4 weeks ago

Older property with window HVAC units. Low water pressure in the showers that changes temp constantly. I stayed at a Hilton Garden Inn the night before and it was substantially nicer than what was supposed to be a premium brand for Hilton

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank LJNY030222017
Management response:

The hotel is currently undergoing renovations and all the issues mentioned are being addressed. We sincerely apologize for the inconvenience.

Trois-Rivieres, Canada
Reviewed 17 March 2017

Great hotel considering only the room, clean, comfortable, and pretty cute! However, the air conditioning/heater machine wasn't working in our suites, which is a bit frustrating since the price is not that cheap. Also, the restaurant is not a great place. They opened it a bit later than 6 am (but being a business couple, we need to get things...

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Helpful?
Thank sandrinemessier
Management response:

We sincerely thank you for taking time to fill out this survey, we apologize for the noisy air conditioning and heating unit, we are in the process of renovating our rooms and once done all the issues will be addressed. Sincerely

Chicago, Illinois
Reviewed 12 March 2017

Renovation can not save this place as the management is bad I recommend stay away Shearton better choice as I switched and they were nice to me the place is a sports at trying to be a hotel this is not a good Hilton brand

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Larry G
Management response:

We sincerely thank you for filling out this survey, we apologize that we were not able to provide you with excellent accommodations during your stay.

Bethlehem, Pennsylvania
Reviewed 9 March 2017 via mobile

While this hotel is getting a make over the current rooms definitely look outdated. What makes this a 1 out of 5 for me is the lack of caring by the staff. As a Diamond member you get free breakfast however my first morning the restaurant was closed, so a cart with pastries, fruit and cereal was set up. Come...

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Helpful?
Thank ccahrens
Management response:

We sincerely thank you for filling out this survey. We apologize for the inconvenience due to the restaurant being closed. It was closed due to a fire in the electrical panel unfortunately these situations come without notice. We served breakfast items that could be served and that did not need to be cooked as there was no power in the...

Reviewed 15 February 2017 via mobile

Under renovation right now, have not been disturbed at all by it on a week long stay. Front desk staff is friendly, easy to check in, bar and burger joint restaurant attached. Have hhonors key available. Beds are comfortable and clean.

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Helpful?
Thank Salty4Life
Management response:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us...

47 photos of this hotel

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Mahwah is located in picturesque Mahwah, NJ. We are just 30 miles from New York City. Our guest rooms offer the amenities of home including complimentary internet, indoor heated pool, on-site fitness center, and on-site business center. Dine at Boom Burger, our Mahwah, NJ restaurant at the hotel. Taste some of the best burgers in the state in a fun, casual setting. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Mahwah

Address: 180 State Rt 17, Mahwah, NJ 07430-1240
Region: United States > New Jersey > Mahwah
Price Range: RM511 - RM850 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Mahwah 3.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Doubletree Mahwah
Mahwah Doubletree
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Hotel Mahwah staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 446 is a nice quiet room at the end of the hall, faces back of hotel no traffic noise~ Room very clean.”
Ladybugg60, 22 Jun 2016 | Read review
“Ask for a room near the back of the hotel”
Brench123, 30 May 2016 | Read review
“Very nice place to stay, quite and comfortable.”
Edwin442, 11 May 2016 | Read review
“Check in early and ask for the best room in the house. Don't stay here until the hotel is fully renovated.”
152krystald, 25 Apr 2016 | Read review
“Rooms at a different hotel would be much better.”
tabrandt, 6 Apr 2016 | Read review
5 of 5