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This hotel was recently renovated. The beds are comfortable but your only option is a king bed, which we could not get, or two double beds. I would not recommend using this hotel if you plan on sharing a room with more than 2 adult...More
1 Thank Schraders_in_Tappan
Response from Robert C, Front Office Manager at Sheraton Mahwah HotelResponded 21 October 2017
Thank you for your feedback. We aim to please all our guests and we fell short in this case. Please accept our sincerest apology for a less than stellar experience. We hope if given the opportunity to serve you in the future that...More
The hotel location is quite convenient for shopping at Woodbury Common Outlets- just around 20 miles away. My wife and I spent one night here and we arrived quite late at night after shopping. A guy named Michael at receiption helped us check in very...More
Response from Andrew P, General Manager at Sheraton Mahwah HotelResponded 11 October 2017
Thank you for selecting the Sheraton Mahwah and we appreciate your feedback. We aim to please all our guests and are delighted you had a pleasant stay. We hope to have the opportunity to serve you once again in the near future!
Horrible customer service! These people are crooks. My boyfriend's car brokedown yesterday and we needed a hotel room immediately until we got the car fixed or towed. I booked this hotel online but it booked me for the next day instead of last night when...More
2 Thank Nelly N
Response from Andrew P, General Manager at Sheraton Mahwah HotelResponded 2 October 2017
Thank you for your feedback. We aim to please all our guests and in this case we fell short. Please contact me at your earliest convenience as I would like to speak with you personally and discuss this unfortunate situation.
Andrew Pampanin, CHA...More
Overall, this was a disappointing visit. some things were good - the location is convenient for highways - even if isolated - the shuttle service was excellent - it never failed.
internally, the hotel does not quite work. the elevator service was erratice- for half...More
1 Thank chrisBerkhamsted
Response from Robert C, Front Office Manager at Sheraton Mahwah HotelResponded 14 September 2017
We appreciate you taking the time to share your feedback, Chris Berkhamsted.
Your experience is not up to the quality and standard we usually provide for our guests at Sheraton Mahwah Hotel . It's unfortunate you had such challenges with our Elevator/Escalator service and that...More
Getting over the strange location and 1980's appearance, this hotel has some strengths and some 'opportunities'. Hotel staff was largely friendly and helpful (more on that though) and the hotel and rooms are clean. However, the overall place has a feel of "run-down" -- driveway...More
1 Thank Greg S
Response from Robert C, Front Office Manager at Sheraton Mahwah HotelResponded 9 September 2017
Dear Greg S,
Thank you for taking the time to share your recent experience at the Sheraton Mahwah Hotel with us.
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service,...More
US$112 - US$199 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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