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Quick reservation made due to death in family. Location & full kitchen were deciding factors.
Understand keeping services down to keep prices down which we are all for, so did not mind emptying our own trash or taking used towels to front desk to exchange...More
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 2 May 2017
We cannot apologize enough for your unpleasant experience at our hotel. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained suites and excellent service, and we truly regret falling short. Your comments have prompted our management team to...More
So we had a horror story at the Extended Stay across the street (Crawford Pl) where we went through three dirty rooms, after the employee himself "approved" the third. I didn't know the difference between the two hotels but we tried this one anyway. No...More
Thank Alan J
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 21 November 2016
Thank you for providing us with details about your stay, I appreciate you taking the time to write such an unforgettable review. Please accept our apologies for your experience with our other property. Still, we are glad to know that we were able to accommodate...More
This is my first stay at Extended Stay America and likely my last.
. My poor experience started with Priceline express reservation that listed this facility unnamed w full breakfast included. The provided breakfast was minimal...cereal bars, cold cereal and coffee. Discovered this issue...More
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 12 January 2017
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry for your experience. I discussed your comments with the team to ensure that your experience is not repeated. Thanks to your feedback, we can continue...More
This was out 1st time staying at a Extended stay. Check in was painful, 3 parties in front of us and all had reservations issues. Our room seemed clean and nice lay out.The bathroom light did not work and the room would not warm up....More
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 6 January 2017
Thank you for providing us with details about your stay. The situation you described regarding your check-in is truly regrettable. We are very sorry for your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously...More
This is one of the best hotels! The staff is friendly, helpful, and kind! They treated me so good I hated to leave. There were laundry facilities on the premises and a work out area with a tv. The place was clean and quiet. Truly...More
Thank Janeen S
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 3 January 2017
It is so rewarding to read you were well accommodated at our hotel. Thank you for your comments. I am pleased to read your positive comments on the customer service provided by our staff. They will be informed on the excellent job they are doing....More
US$97 - US$155 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Questions & AnswersAsk a question
Do you allow pet dogs weighing 15lbs?
25 July 2015|
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Response from Paul R | Property representative |
Yes, we do. We don't have a specific weight restriction but oversized animals are accepted at the discretion of the General Manager at each property. I would think your 15 pound pooch would be more than welcome at any... More
Yes, we do. We don't have a specific weight restriction but oversized animals are accepted at the discretion of the General Manager at each property. I would think your 15 pound pooch would be more than welcome at any ESA. PGR